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eBook: Humanizing Customer Experience

Customer Experience Matters

To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.

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Free eBook: The 6 Laws Of Customer Experience

Customer Experience Matters

This is an update to the original eBook that was published in 2008. It has been downloaded and read by tens of thousands of people around the world and is likely one of the most-read documents ever published on the topic of customer experience. People are instinctively Read More.

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2018 Customer Experience Trends – Free eBook

The Center for Client Retention

TCFCR’s 2018 Customer Experience Trends is now available to download as a FREE eBook! Download this eBook to learn the most popular trends that will rock the customer experience world next year. The trends outlined in this eBook are certain to be taking the customer experience world by storm in 2018.

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Philosophies to Improve Your Customer Experience in 2015

Beyond Philosophy

I dedicate my career to helping organizations take their current Customer Experience to the next level, or Beyond the Philosophy of it and into the “real world.”. Philosophy drives my actions, of course , including the following five: Philosophy #1: Experiences are not just about the “what” but also the “how.”.

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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Getting your customer experience (CX) right drives business success. Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits. That’s why we wrote this eBook.

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Digital Customer Experience

Zappix

It is no longer a product-driven economy, but an experience-driven one. Businesses must consistently offer premium customer experiences through every customer interaction to generate brand advocacy, customer satisfaction, retention, and revenue. The post Digital Customer Experience appeared first on Zappix.

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eBook: 10 Ways You Can Improve the Customer Experience Through Self-Service

Aspect

In today’s day and age, providing a great customer experience is a must. By 2020, customer experience will overtake price and product as the key brand differentiator, according to a recent Walker study. One key aspect of a great customer experience, that is more in demand today than ever before, is self-service.

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How Self-Service Can Drive Down Costs and Improve CX

Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Self-service can improve customer experience and simultaneously drive down costs. You can both boost your customer experience while spending less. This eBook details it all! That’s right.

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Remote Agents and Digital Transformation

Happier agents mean a better customer experience and improved CSAT/NPS scores. This eBook includes checklists for developing agent empathy and business continuity plans. Remote agents are the new reality. This new normal brings new challenges for contact centers. Find out what you need to do for your organization to excel.

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Investing Wisely in your CX Tech Stack

Because a good customer experience is attributable to better revenue on your end, and higher satisfaction for your customers. Download the eBook today to focus on building a great CX! Why does your organization need to focus on building a great CX? An enormous 84% of them.

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How to Improve Customer Experience in an Era of Choice

Customer experience is quickly becoming the de facto differentiator between successful businesses and the ones that fail. Download this ebook to learn how some of the largest companies in the world are driving better customer experiences.

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Artificial Intelligence and the Customer Experience

But in the world of customer care, getting AI right - deploying it in a way that helps customers get things done quicker and easier, removing frustrations and roadblocks - is easier said than done. This eBook will teach you how to use AI to improve the customer experience, while significantly cutting costs for your business.

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How to Leverage Quality Management to Transform the Customer Experience

Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. When was the last time you took a step back and really examined the quality management (QM) in your contact center?

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AI Insights Playbook––Understand Your Customer Experience To Improve It

Download this eBook to get these answers and learn how you can improve your customer experience with the help of Artificial Intelligence. Artificial Intelligence (AI) has now become the most efficient and effective way to ensure that your organization can meet these expectations. But then the questions become: What kind of AI?

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Optimizing Customer Experience Data to Drive Business Success

This eBook covers the impact of CX on location-based businesses, and shares best practices for collecting and turning feedback into data-driven actionable insights. Download the eBook and discover new ideas to fuel your business’ top and bottom line! Digital CX is an established practice. It’s time to focus on brick-and-mortar!