JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

ClientSuccess

MAY 8, 2019

A purely data driven approach may give you false-positive or false-negative signals By taking a holistic approach at all touch points of the customer experience—not just those directly tied to product or usage—SaaS companies more accurately determine the health of their customer base and take actions that improve customer health and retention.

SaaS 59

SaaS Metrics Accountability industry standards 59

ClientSuccess

JANUARY 24, 2023

Listening Vectors by Vecteezy Customer success health scoring is one of the most valuable activities SaaS organizations can undertake to evaluate and improve customer engagement, satisfaction, and loyalty. Understanding a customer’s health will let you examine any account at any given time and understand where the relationship is.

Metrics 89

Metrics SaaS Customer advocacy Accountability 89

ClientSuccess

OCTOBER 8, 2019

In the Software-as-a-Service (SaaS) space, it’s important to follow the right data points in order to make smart, customer focused decisions. Here’s our take on a short list of top SaaS metrics your CSM team needs to monitor: . #1: Your churn rate is the rate at which customers are leaving your SaaS product. It’s based on data.

SaaS 49

SaaS Metrics Customer retention Surveys 49

ClientSuccess

APRIL 30, 2019

When most executives think about customer success metrics, they typically refer to the core SaaS financial metrics. If current customers are the lifeblood of a SaaS business, then these metrics are the heartbeat metrics for any SaaS company. eBooks: Ultimate Guide to SaaS Customer Success Metrics. Quick Ratio.

SaaS 46

SaaS Metrics Upselling Customer retention 46

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. How to crush SaaS customer onboarding: a roundup of expert advice.

SaaS 98

SaaS Customer retention Surveys Consulting 98

ClientSuccess

JUNE 15, 2022

The world of SaaS vendors is constantly changing, and keeping up with the new trends, strategies, and ideas isn’t always easy. Just as there are always new ideas around succeeding in sales or marketing, it’s crucial to stay up to date on some of the innovative ways to connect and engage with SaaS customers.

SaaS 52

SaaS Education Sales Marketing 52

ClientSuccess

DECEMBER 5, 2022

A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. The CAB is an integral part of any successful SaaS business, so make sure to have a plan for. eBook: 5 Ways to Surprise & Delight Your Customers. Blog Posts: 3 Ways to Elevate Customer Success in Your SaaS Business.

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SaaS Customer advocacy Feedback Enterprise 87

SmartKarrot

FEBRUARY 12, 2021

SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow. All That SaaS. The blog is run by Dan Decker, a SaaS industry expert. . contact-form-7].

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SaaS B2B Metrics Sales 23

SmartKarrot

APRIL 24, 2023

Quality is a critical factor for any software product, and SaaS is no exception What is Quality? Quality in SaaS (Software as a Service) refers to the ability of a SaaS solution to meet or exceed customer expectations, perform optimally, and provide a secure and reliable user experience.

SaaS 16

SaaS APIs B2B Marketing 16

ChurnZero

OCTOBER 26, 2021

It’s particularly relevant for SaaS companies, and we’ll dive into why SaaS customer segmentation is just so important. For SaaS customer segmentation , a company’s Annual Recurring Revenue (ARR) value can be an important identifier. SaaS companies are well aware that not all their customers are the same.

SaaS 96

SaaS Revenue potential Upselling Accountability 96

ClientSuccess

JULY 20, 2021

As a CSM working in SaaS, you already know customers are worth their weight in gold to your business. The past year has highlighted precisely how critical current customers are to the success of SaaS organizations, thanks in large part to net retention rates. eBook: 3 Steps To Putting Your Customer First This Year.

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SaaS Customer retention Upselling Accountability 69

ClientSuccess

AUGUST 31, 2020

Today’s SaaS-focused customer success management teams have seen the success of their colleagues in other departments like sales and marketing and are ready to make the shift to high-impact, cloud-based customer success software. eBook: How to Build and Scale a Customer Success Team. Webinar: Customer Success SaaS Metrics. .

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SaaS Accountability Metrics Sales 105

ChurnZero

APRIL 12, 2022

SaaS companies thrive based on their ability to establish positive, long-term relationships with their customers. For the most part, SaaS companies focus on ongoing revenue. let’s explore what a CCO might do for your organization specifically. Many companies are embracing the role. Build a customer-centric organization.

Chief Customer Officer 98

Chief Customer Officer Customer centricity SaaS Sales 98

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Download this eBook to learn how to crust your SaaS Customer Onboarding.

SaaS 52

SaaS Customer retention Surveys Consulting 52

Nicereply

DECEMBER 20, 2022

Ebook tip: In purpose to avoid customer churn, track customers’ intentions with the right questions. Top Customer Retention Tools for SaaS Businesses to Keep Customers Hooked. The churn rate is a metric that measures the percentage of customers who cancel their subscription or service within a given period of time.

Advertising 52

Advertising SaaS Metrics Surveys 52

ClientSuccess

JULY 6, 2022

Instead of getting a free sandwich after ten purchases, however, a SaaS organization’s customer loyalty program goes above and beyond a simple gift. eBook: 5 Ways To Surprise & Delight Your Customers. You can learn more about delivering incredible customer experiences with these additional resources from ClientSuccess : .

SaaS 79

SaaS Surveys Feedback Marketing 79

ClientSuccess

NOVEMBER 2, 2022

SaaS organizations are focusing more on maintaining and cultivating long-term customer relationships than ever before, and CSMs are at the forefront of these efforts. eBook: 5 Ways To Surprise & Delight Your Customers. Toolkit: Churn Management Toolkit. The post Ready to Boost Customer Retention? 3 Tips That Can Help!

Customer retention 70

Customer retention Upselling SaaS Accountability 70

ClientSuccess

AUGUST 2, 2021

For CSMs, acting as the bridge between customers and a SaaS product organization sometimes requires a tricky balance. eBook: 8 Ways To Ensure That Your Startup Is Customer Success Focused. As we enter the back half of 2021, there is truly something to be said for preaching – and practicing – radical transparency with customers.

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SaaS Sales Personalization 68

ClientSuccess

NOVEMBER 9, 2022

For many in the SaaS world, operations roles are not a new concept. eBook: CSM from the Trenches: Implementing Customer Success. High-performance sales and marketing teams have relied on operations resources for years to streamline operations, optimize workflows, and ensure efficient processes. Check out these related resources: .

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SaaS Metrics CRM Sales 68

ClientSuccess

AUGUST 3, 2020

Over the last decade or so, the role of the Customer Success Manager has exploded, due in large part to SaaS organizations and updated onboard models. Customer success is top-of-mind for every SaaS executive and board member, which means that the numbers, metrics, and KPIs that measure success are more important than ever before.

SaaS 81

SaaS Accountability Metrics Sales 81

ClientSuccess

FEBRUARY 15, 2021

Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. . Share new content and resources with your customer contacts, including eBooks, webinars, and product notes, to help boost their product value. Ready to learn more?

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Benchmark Upselling Accountability Customer centricity 59

ClientSuccess

JUNE 2, 2021

Asking for customer feedback is far and away one of the best tools in any SaaS organization’s arsenal for improving and optimizing the customer experience. While it may seem as though CSMs go above and beyond for customers, they also provide a valuable service to customer success teams – and SaaS organizations in general.

Feedback 65

Feedback Customer advocacy SaaS Surveys 65

ClientSuccess

OCTOBER 20, 2020

In the modern SaaS world, sales is often considered the flashiest and critical of departments across organizations. But if 2020 has taught SaaS leaders anything it’s that it’s a company’s current customers – not the new ones – that have the potential to keep a business afloat when things get hard. 2021 Customer Success Planning.

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SaaS Accountability Management Sales 59

ClientSuccess

JULY 13, 2021

Modern CSMs working in the SaaS industry wear a lot of hats – and we mean a lot. Every day, SaaS organizations make announcements about new product features, issues, alerts, and platform ideas. Customers are the lifeblood of any SaaS organization, and CSMs are tasked with making these relationships run smoothly in all regards.

Accountability 52

Accountability SaaS Upselling Best practices 52

ClientSuccess

DECEMBER 7, 2021

Any CSM who has spent more than a few days in the SaaS industry working directly with customer contacts understands the incredible importance and value of customer feedback. eBook: 5 Ways To Surprise & Delight Your Customers. Toolkit: How To Build Customer Loyalty.

Surveys 83

Surveys industry standards Feedback SaaS 83

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. The modern SaaS customer success community is incredibly vocal and supportive with sharing their vast knowledge and insight with others.

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Chief Customer Officer SaaS Education Best practices 70

ClientSuccess

MARCH 8, 2022

But as more and more SaaS organizations realize, the actual value of a new customer isn’t tied to that initial sales number at all but spread out across the customer’s entire lifecycle at an organization. eBook: 3 Steps To Putting Your Customer First This Year. Sales cycles can be long and fraught and deserve to be applauded.

Upselling 75

Upselling SaaS Sales Metrics 75

SmartKarrot

SEPTEMBER 18, 2020

This has led more and more EdTech companies to embrace the SaaS model , all thanks to its sundry benefits. Here is a list of 25 such SaaS EdTech companies that are booming the market and wooing the customers more than ever. Additionally, the company makes eBooks, mobile applications and digital curricula. McGraw Hill Education.

SaaS 21

SaaS Education Coaching Healthcare 21

ClientSuccess

JANUARY 26, 2022

Current customers are some of the most prominent advocates and marketing opportunities available for SaaS organizations. eBook: Customer Success Best Practices from 20+ Executives. Customers can become a crucial part of your outbound content strategy through customer case studies, referrals, marketing opportunities, and more. .

Upselling 75

Upselling SaaS Best practices Marketing 75

SmartKarrot

MARCH 2, 2022

And this is even more difficult when it comes to companies that offer SaaS products. To grow and succeed in such a dense market, it is important for SaaS companies/product owners to come up with an effective growth marketing framework – with 100% effective growth marketing strategies. Like what you are reading?

SaaS 12

SaaS Marketing Upselling Engineering 12

ClientSuccess

MARCH 2, 2021

For all of us working in the SaaS space, the constant barrage of new acronyms has become somewhat of a joke over the years. While Account Executives (AEs) have been managing customer accounts for many years now, the rise of the Customer Success Manager in the SaaS space has created some overlap – and confusion – between the two roles.

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Accountability Management Upselling SaaS 62

Amity

DECEMBER 9, 2016

The quotes are used in blog posts, ebooks, on social media, across the website, and in many more locations. In fact, one of Joanna Wiebe’s most successful headline copy tests came out of a result of taking exact wording from a customer’s testimonial: she was able to increase conversions by 103% for one of her SaaS clients.

Marketing 109

Marketing SaaS Sales Surveys 109

ClientSuccess

NOVEMBER 29, 2022

For customer success managers in the SaaS industry, it’s never been harder to stay ahead of the competition. eBook: Customer Success as a Culture: Customer Success Leaders Edition. You can learn more about developing successful CSM skills with these resources from ClientSuccess : Webinar: 5 Steps To Becoming A Better Leader.

SaaS 52

SaaS Accountability Management Customer Experience 52

ClientSuccess

OCTOBER 5, 2021

Relationship Development: While day-to-day customer relationships are managed on the ground level, successful SaaS customer relationships require access to contacts across a customer organization, from the end-user to the executive. eBook: 5 Ways To Surprise & Delight Your Customers. Toolkit: Customer Onboarding Toolkit.

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Metrics SaaS Accountability Sales 72

ClientSuccess

MAY 17, 2022

B2B Software & SaaS – 30. eBook: CSM from the Trenches: Customer Success Best Practices from 20+ Executives. Here are some recognized NPS benchmarks to measure your score against: Consulting – 62. Digital Marketing – 57. Cloud & Hosting – 45. Technology – 39. Webinar: Designing a Proof of Concept Strategy That Converts.

Benchmark 52

Benchmark B2B SaaS Metrics 52

ChurnZero

OCTOBER 26, 2021

It’s particularly relevant for SaaS companies, and we’ll dive into why SaaS customer segmentation is just so important. For SaaS customer segmentation , a company’s Annual Recurring Revenue (ARR) value can be an important identifier. SaaS companies are well aware that not all their customers are the same.

SaaS 52

SaaS Revenue potential Upselling Accountability 52