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Unleash The Power of Your Employees and Watch Your Business Thrive on Your Path to Rock-Solid Employee Engagement & Development

CCNG

However, not all employees will be recognized, which means that the company risks higher attrition levels, loss of customer satisfaction and loss of profit. Effective Rock-Solid Employee Engagement must be a part of the fabric of the organization.

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The Vcare Top 50 Customer Care Influencers

Vcaretec

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

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Guest Post: Customer Experience: Expectation vs. Reality

ShepHyken

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. .

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Learn How Coca-Cola Adds Life to Contact Center Employee Engagement

CX Global Media

For many, managing morale and employee engagement in a contact center is a complete mystery. Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. Attend and learn how to get and keep employees engaged and wanting to work for you.

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Guest Post: What a CX Professional Can Learn from a Top Salesperson

ShepHyken

If you’re a Customer Experience specialist, you might think that salespeople are not the kind of role models to get customer care tips from. I give them customer experience tips and insights, not the other way around.”. Jim didn’t win every sale, who does, but he always outperformed his counterparts.

Airlines 294
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When to Call a Contact Center Consultant…

CCNG

Contact Center Leaders are continually being pushed to improve processes, decrease cost, increase customer satisfaction, and improve sales or metrics. culture, motivation, incentives, and employee engagement. Understanding the best path to follow, with the fluidity of the contact center industry, can be a daunting task.

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

BlueOcean

Listen to the audio or read the article Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. Is the senior leadership present and fully engaged in your visit? Is your visit well organized?