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Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Cisco - Contact Center

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Award Winner Second Year in a Row. Cloud Agility.

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3 Common Factors Behind Client Discontent in Customer Care Conversations

CSM Magazine

Websites have been great for this and have replaced a lot of work that customer care agents previously handled. To make matters worse, clients can sometimes be more knowledgeable about the subject than the official customer service representatives. These developments have been a boon to productivity for everyone.

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Navigating the Storm: A Guide to Handling Customer Service Escalations

CSM Magazine

In the world of customer service, escalations are the stormy weather every manager knows they’ll have to face. Customer support crews face sudden challenges just like storms rolling in out of nowhere, putting their strengths and abilities to the test across different industries. Celebrate the wins, no matter how small.

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Winning the Game: How Stellar Customer Care Boosts iGaming Success

CSM Magazine

Customer service can go a very long way for a lot of businesses. It can often be the difference between getting someone to either purchase a service or product or return when they need more of it, or potentially costing the business the profit that could potentially be made.

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The Customer Care Difference for Healthcare Products

CSM Magazine

Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Proactive outreach. Product recall support. Documentation of contacts.

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Webinar: Discover the Most Influential Customer Service Technology for Immediate Impact

CSM Magazine

Leaders are now at an unprecedented inflection point where Employee Experience (EX) has become equally as critical as Customer Experience (CX) to the success of the organization. Conversations about the future of work, employee engagement and empowerment have been propelled to the forefront of customer service strategies.

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Monet Software Receives 2018 Contact Center Technology Award from CUSTOMER Magazine

Monet Software

Monet Workforce Optimization honored for improving customer service technology and customer experience. Los Angeles, October 2 nd , 2018— Monet Software announced today that TMC , a global, integrated media company, has named Monet WFO as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. “We