article thumbnail

8 Excellent Customer Success Techniques to Increase your Recurring Revenue.


It’s an effective way to predict how likely users are to stick with your brand and eventually give signals for renewals and lead to customer advocacy. And it is much easier to retain existing customers than to find new customers. Being proactive in business always pays off, especially when it comes to customer feedback.

article thumbnail

Customer Success vs. Customer Support: What Are the Differences?


To help further your understanding of these important differences, this article will breakdown the customer success vs. customer support dynamic and outline how prioritizing a proactive approach towards client relations can empower you to prevent churn, create value, increase the likelihood of renewal, and encourage upsells/cross-sells.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Why Customer Success-Powered Growth Starts With Executive Buy-in


While many executives have expressed support for customer advocacy, this has yet to translate into the majority establishing an advanced NPS program. Even worse, companies that lack high-level support for NPS tend to experience both higher customer turnover and significantly lower revenue growth. Still Room For Improvement.

article thumbnail

3 Creative Ways Your CSMs Can Gather Customer Testimonials


Customer Success Managers (CSMs) field requests from every angle every single day. From upsell inquiries from sales to feature testing requests from product to the all-consuming customer requests, it is a lot to deal with. Customer marketing is key. Above all, the customer testimonial stands above the rest.

article thumbnail

How to make a Customer Success Dashboard that Works


While your company can recruit additional Customer Success Managers and improve the customer experience, you’ll also need a Customer Success dashboard that provides revenue insights into every aspect of the customer journey. Voice of Customer. Customer Success KPIs.

Metrics 52
article thumbnail

The Do's and Don'ts of NPS [Infographic]


But the great news is that we made a helpful infographic to inform you on things you can do to power up your Customer Health Score and NPS program when you integrate a customer feedback platform with your Customer Success Platform. DON'T Say goodbye to your customers too soon. You may lose customers if you lag.

article thumbnail

Customer Data Management: Benefits & Best Practices


An effective CDM helps in increasing customer satisfaction and engagement rate as by leveraging this data, companies can modify their goods and services to meet all individual customer expectations. This helps to boost customer advocacy and loyalty by strengthening the bond with them.