aircall

JUNE 30, 2021

For one thing, it sends new customers emails to share tips on properly setting up the product. As simple as this strategy is, it’s proven to be so effective that Ring’s online sales in the United States increased by 180% in December 2020. As a result, their customer acquisition costs are also higher. .

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

ChurnZero

JANUARY 10, 2020

And if you’re considering the role yourself, check out our eBook: The Future CCO , for firsthand advice from industry leaders on what it takes to become a Chief Customer Officer. . 1) Yamini Rangan, (First) Chief Customer Officer, HubSpot . Yamini joins HubSpot from Dropbox where she was their Chief Customer Officer.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

SmartKarrot

NOVEMBER 22, 2022

Role: Director, Customer Success Location: Remote, United States Organization: iHeartMedia As a Director of Customer Success, you will work with the SVP, Digital Solutions and lead the efforts for operational excellence of the Account Management team. NPS, usage metrics, etc. and Customer Advocacy.

Best practices 19

Best practices Customer advocacy Government Upselling 19

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers.

Customer advocacy 19

Customer advocacy Upselling SaaS Accountability 19

SmartKarrot

DECEMBER 16, 2021

Build a customer advocacy program to solicit feedback and foster VP+ relationships within all Tier I accounts. Consistent development of their team by leading and modeling the best practices for managing the customer journey. Serve as the point of escalation for any complex or intricate customer issues or troubleshooting.

Customer advocacy 19

Customer advocacy Advertising Enterprise Accountability 19

SmartKarrot

APRIL 28, 2022

Become the primary point of contact for executives and decision-makers of customer accounts. Build and maintain high-quality, long-lasting, relationships with the executives of customer accounts. Drive customer advocacy initiatives to turn customer executives into MangoApps advocates.

Customer advocacy 19

Customer advocacy Technical Support Accountability Engineering 19

SmartKarrot

APRIL 7, 2022

As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Drive strategy of land and expand within the customer base. Role: Customer Success Manager. Apply here: [link].

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

ChurnZero

JUNE 28, 2019

A similar lesson can be applied to Customer Success. In fact, this is one of the major differences between Customer Support and Customer Success. If you are a Tetris player or a Customer Success Manager (CSM), you know that small actions can have huge impacts and yield unexpected results. Feeling nostalgic?

B2B 49

B2B B2C Entertainment Customer advocacy 49

SmartKarrot

JULY 14, 2021

Role: Director of Customer Success and Operations Location: Remote, San Diego, CA, US Organization: GoShare As a Director of Customer Success and Operations, you will ensure that every customer and driver has a great experience with GoShare. Maintain weekly schedule for the customer support team and PTO requests.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

JUNE 11, 2021

The Cisco customer success manager certification offers solid skills and knowledge to deliver value to customers. You can identify adoption barriers, validate solutions, interpret customer usage data, help customers increase renewals, implement new frameworks, and cultivate better sales opportunities across the customer lifecycle.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

DECEMBER 22, 2020

Apply here: [link] Role: Director, Customer Success Location: New York, NY, US Organization: Medidata Solutions As a Director of Customer Success, you will establish clear team goals/priorities in alignment with broader Customer Success and Engagement strategy. Monitor team performance on key metrics and employee satisfaction.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

SmartKarrot

NOVEMBER 18, 2020

Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io Maximize customer retention metrics.

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

Totango

JULY 19, 2021

It may be wise to look for applicants coming from diverse backgrounds, such as those with customer relations, sales or other service-orientated backgrounds. Be sure you look for the skills and qualities that will allow a customer success manager (CSM) to truly connect with customers. Customer advocacy.

Upselling 123

Upselling Feedback Surveys Customer advocacy 123

SmartKarrot

AUGUST 10, 2020

More effective sales collateral. Winning new customers is much easier with targeted, relevant sales collateral. Potential customers need to understand how they can extract real value from your product. Customer centric sales collateral benefits your company as well as your customers. Wrapping up.

Customer centricity 10

Customer centricity SaaS CRM Feedback 10

SmartKarrot

MARCH 14, 2022

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes. Coach and develop team members with a hands-on approach.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. 10) Close the Loop with Your Customer Base.

Customer Experience 120

Customer Experience Surveys Metrics Feedback 120

ProProfs Blog

DECEMBER 12, 2019

Customer support? Whatever be the case, it is only a good customer experience that can make you recommend it to your loved ones. . How do you make your company customer-centric? . Research is the only way on which you can base the foundation for a strong and loyal customer base. . ” – Lisa Masiello.

Customer Experience 120

Customer Experience Customer Service Advertising Customer retention 120

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. If you find any prominent influencers missing, kindly nominate them in the comments below. Kristen Hayer. Ari Hoffman.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ClearAction

JANUARY 20, 2020

Customer experience (CX) is something that has always existed, from the first people on earth who bartered: does the recipient (customer) view their realities as matching/exceeding their expectations? CX is cumulative, encompassing pre-sale and post-sale. 10) Close the Loop with Your Customer Base.

Surveys 90

Surveys Metrics Feedback Chief Customer Officer 90

SmartKarrot

DECEMBER 3, 2020

Knowing how they became our customers in the first place, initial steps, testing solutions and more will be helpful in providing information later. Improve how customer success is measured. Rethinking customer success metrics can be helpful in driving change. Creating an omnichannel customer experience is important.

Management 10

Management Customer centricity Journey mapping SaaS 10