VocalCom

JUNE 29, 2020

With most physical shops shut during lockdowns as a result of the coronavirus pandemic, organizations have increased their online presence and multiplied digital touch points to maintain sales and conversations with their customers. Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.

Contact Center 62

Contact Center CRM contact center solutions Customer Experience 62

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. Pre-sale, it is important to reduce or minimize the risk factor so the customer is more likely to buy. When you buy the wrong CRM (Customer Relationship Management) or ERP (Enterprise Resource Planning) system at work, you could be fired.

CRM 71

CRM Enterprise Marketing Accountability 71

CSM Magazine

FEBRUARY 14, 2017

By combining great CRM and contact centre infrastructure together, smart things can be done to enhance the customer experience. Customer relationship management (CRM) is a moving target of definitions and associations. After all, tracking sales pipelines is what CRM is probably most famous for. Colin Hay explains.

CRM 40

CRM Analytics Sales Enterprise 40

Cincom

APRIL 30, 2020

In too many cases, the issue is only revealed following the loss of the sale to a competitor. I recently came across a nice little 2016 article by Sarah Niedoba writing for Canadianbusiness.com about 5 deal breakers that kill your sales. Issues and Sales Behaviors that Can Result in Deal Breakers. Inadequate Discovery.

Sales 52

Sales CRM Scripts Management 52

Andrew Mcfarland

SEPTEMBER 21, 2022

These skills include relationship-building, analysis of trends, prospect identification, and project management. These skills are essential for attracting prospects and generating new sales. A well-developed sales process includes identifying and defining your prospects’ needs and wants. Project management skills.

Morale 48

Morale Sales Scripts CRM 48

Vonage

DECEMBER 6, 2018

Customers will struggle to find the human support they need, agents won’t have a full picture of past transactions and management will lack the visibility needed to boost the customer experience (CX). Agents managing digital and voice channels should have complete visibility of cross-channel interaction history. Management.

CRM 58

CRM Engineering Contact Center Chatbots 58

Cincom

OCTOBER 14, 2020

They would also rely on third parties who offered contact lists for sale, but the quality of these lists was questionable. Problem Resolution or Case-Management Information. The ability to analyze, sort and group contacts is delivered by CRM systems that maintain customer and contact files. Content Management.

Marketing 52

Marketing Analytics Call Logging Enterprise 52

JustCall

NOVEMBER 25, 2022

A contemporary cloud phone solution for sales and support teams is called JustCall. It seamlessly incorporates all widely used business tools (Slack, Zapier, Helpdesk, CRM, Intercom & more). The manager can add notes and recommendations at any specific time throughout the call. 11 Best Transcription App of 2022.

Sales 52

Sales Engineering CRM Technology 52

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Prospects are interacting with your website, trial, onboarding materials, and inside sales team. Do employees and managers get customer feedback routinely, on a daily or weekly basis?

Surveys 60

Surveys CRM Feedback Sales 60

REVE Chat Blog

MARCH 4, 2020

It should be a continuous process for businesses as lead generation strategies keep on evolving and impact business topline i.e. Sales. B2B lead generation is the primary level in the sales funnel that helps turn your target audience into potential customers. The B2B lead generation model shows the different sales funnel.

B2B 71

B2B Best practices CRM Sales 71

Fonolo

JANUARY 14, 2020

There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. As a help-desk software solution, they cover a variety of topics, including growth, marketing, culture, and product management, all themed around improving the customer experience.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

JivoChat

JUNE 1, 2021

A good example is to hold an online webinar, which is a touchpoint that allows you to present your offer to prospects, and potentially generate leads or sales. It’s easy to understand why live chat tools like JivoChat are so popular, as the consensus is that the more potential touchpoints you have, the more sales you can make.

CRM 52

CRM Advertising Chatbots Surveys 52

Callminer

APRIL 23, 2019

Having a vulnerability management program to protect software programs, systems and applications. This impacts call recording management and storage, and control of the agent/caller interface within the physical call-center space. Give managers a system to police their agents. Creating and maintaining secure networks.

Best practices 159

Best practices Call Center Banking Contact Center 159

ClearAction

OCTOBER 4, 2015

Is customer experience management in your company (a) a subset of corporate strategy, (b) unrelated to corporate strategy, or (c) a determinant of corporate strategy? This question was asked in the ClearAction Annual Business-to-Business Customer Experience Management Best Practices Study. Why do companies succeed? Follow the money.

Customer Experience 118

Customer Experience Management CRM Best practices 118

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Most call center applications (ACD, WFM, CRM, etc.) In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Global Response

FEBRUARY 13, 2022

Some BPO call centers may focus on inbound calls and customer service, while others may serve as an outbound BPO call center and handle telemarketing, sales and/or market research. With a BPO call center, all of the hiring, training and management of the team is taken care of for you. Do I need a BPO call center?

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

JivoChat

AUGUST 9, 2021

Chances are, you’ve got some stalled-out deals hanging out in your sales funnel. Maybe they stopped looking for a new CRM because COVID brought new priorities to the surface. Or, a financial services company might have a sales rep send a personalized report, along with insights explaining what current trends mean for the recipient.

Personalization 52

Personalization Customer Service B2B SaaS 52

JivoChat

AUGUST 9, 2021

Chances are, you’ve got some stalled-out deals hanging out in your sales funnel. Maybe they stopped looking for a new CRM because COVID brought new priorities to the surface. Or, a financial services company might have a sales rep send a personalized report, along with insights explaining what current trends mean for the recipient.

Personalization 52

Personalization Customer Service B2B SaaS 52

Calltools

SEPTEMBER 4, 2019

Lead nurturing takes potential customers from the beginning stage to the sales stage. 6 Lead Nurturing Strategies to Use With Call Tools Although Call Tools isn’t lead nurturing software, it helps you nurture leads throughout your sales process. Blog posts, white papers, and guides all offer value to your leads.

call center software 40

call center software Call Center Interactive Voice Response Sales 40

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Social media is also an effective sales channel. Typically, they expect a response in 24 hours or less. If they don’t get one, they may be on the lookout for a new provider.

Contact Center 59

Contact Center Gamification Analytics Average Handle Time 59

Noble Systems

JANUARY 30, 2019

After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Social media is also an effective sales channel. Typically, they expect a response in 24 hours or less. If they don’t get one, they may be on the lookout for a new provider.

Contact Center 48

Contact Center Gamification Analytics Average Handle Time 48

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Meet Our Panel of HR Professionals & Hiring Managers: · Maksym Babych. Pratibha Vuppuluri. Alexander M.

Management 182

Management Customer Service Consulting Consulting 182

JivoChat

JULY 5, 2021

Online retailers are seeing massive growth in online sales. Global e-commerce sales are expected to top $4.2 These staggering sales figures have created all kinds of opportunities for online businesses. trillion in 2021, according to figures reported in the latest Adobe Digital Economy Index. But, where do you start?

Advertising 52

Advertising Analytics Sales Enterprise 52

LiveChat

JUNE 8, 2018

On the flipside though, failure to communicate well can create dissatisfaction, frustration, and a decrease in sales. LiveChat, for example, can be integrated with multiple Customer Relationship Management (CRM) tools – to help you store and manage customer information efficiently. Focus on Quality, Not Quantity.

B2C 66

B2C B2B Scripts Wait times 66

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. White Papers. Relationship Marketing Strategies. Try creating materials like: Seminars/Webinars. Newsletters.

Customer retention 60

Customer retention Scripts Education Marketing 60

Callminer

FEBRUARY 23, 2021

Apart from achieving better flexibility in terms of customer service delivery, many call centers are finding themselves confronted with the details of doing business as new working models force management to reexamine the numbers and bolster bottom lines. Sales and service are being brought together as one. Technological Trends.

Call Center 376

Call Center Technology Banking Contact Center 376

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. They usually are licensed through a subscription sales model.

SaaS 71

SaaS CRM Advertising Analytics 71

Callminer

SEPTEMBER 23, 2020

Call centers that implement agent performance management solutions equip their agents with the ongoing coaching and training needed to perform at their best. On top of managing this delicate balance with prospects on each call, outbound call center agents must also mitigate compliance concerns with carefully planned interactions.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Comm100

FEBRUARY 25, 2020

Leverage your CRM data . Your customer database will most likely be a CRM (Customer Relationship Management) system such as Salesforce or Microsoft Dynamics. Recommended for you: CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software. Employ account managers.

CRM 64

CRM B2B Accountability Healthcare 64

Comm100

FEBRUARY 25, 2020

Leverage your CRM data. Your customer database will most likely be a CRM (Customer Relationship Management) system such as Salesforce or Microsoft Dynamics. Recommended for you: CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software. Employ account managers.

CRM 52

CRM B2B Accountability Healthcare 52

Uniphore

JANUARY 4, 2022

White Papers. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. As CRO, he leads several global functions including worldwide sales, sales development, revenue operations, and global partnerships and alliances.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

ChurnZero

SEPTEMBER 30, 2021

Who does a Customer Success Operations Manager typically report to? If you put the CS Operations under the Chief Operating Officer, they can scale across with Sales. For example, Sales, CS, and Product can really have this aligned, streamlined way of rolling everything out under operations. Somehow, Sales always looked better.

Sales 52

Sales Education CRM Metrics 52

Comm100

FEBRUARY 7, 2018

By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company. Additional Considerations for CRM Solutions. Reviewing Security Standards.

CRM 41

CRM Multichannel Marketing Accountability 41