Comm100

OCTOBER 30, 2020

It can also identify whether a customer is eligible for a promotional offer and upsell a deal automatically. Comm100 pairs natural language processing (NLP) with industry-leading functionality so that the bot can understand what a customer is trying to achieve and either help them to do it, or put them in touch with the best agent who can.

Chatbots 59

Chatbots Technology CRM industry standards 59

Comm100

JANUARY 29, 2021

It can also identify whether a customer is eligible for a promotional offer and upsell a deal automatically. Comm100 pairs natural language processing (NLP) with industry-leading functionality so that the bot can understand what a customer is trying to achieve and either help them to do it, or put them in touch with the best agent who can.

Chatbots 52

Chatbots Technology CRM industry standards 52

OctopusTech

SEPTEMBER 9, 2023

As per reports by Technavio , this industry is expected to grow by 3% from 2019 to 2023. In addition to this, they are also trained in upselling techniques. This can easily be performed with customer relationship management (CRM) software and Voice over Internet Protocol (VoIP).

Best practices 62

Best practices outsourcing Call Center virtual call center 62

SmartKarrot

JUNE 14, 2021

Cultivate and display a deep understanding of the product offerings, contracts, the platform, the start-up industry, and the mission. Coordinate, refine and own the deal operations process by working closely with Sales, Finance, and Product. Ownership of multiple clients, maintaining your activities within the CRM.

Finance 10

Finance Upselling Accountability Coaching 10

SmartKarrot

APRIL 21, 2023

In other words, expansion revenue is generated from upselling or cross-selling to existing customers. There are many examples of expansion revenue in different industries. Another example of expansion revenue is in the retail industry, where businesses may offer loyalty programs or incentives to their existing customers.

CRM 10

CRM Metrics Analytics Sales 10

CustomerSuccessBox

MARCH 14, 2022

Especially in the SaaS industry, where customer retention is the lifeblood of the SaaS business, you need to make sure that you provide an outstanding experience to your customers by planning a smoother post-sales process with a clear-cut checklist. While all of these activities could be performed using a Post-sales CRM.

CRM 52

CRM SaaS Sales Journey mapping 52

JustCall

FEBRUARY 25, 2020

Digital transformation is disrupting the industry. You can wisely choose an efficient tech stack that forms the backbone of the tech infrastructure in the finance industry. Communication, in the finance industry, is the most important segment of tech stack for any financial organization. Communication. Accounting.

Finance 59

Finance CRM Accountability Sales 59

JustCall

FEBRUARY 5, 2020

With 2020 opening up, the education industry is all set to witness more advancements. The education industry although participating in technology-oriented growth is still a less explored sector in terms of tech research. CRM – Manage your leads. But before opting for any CRM, evaluate your objectives.

Education 84

Education CRM Sales Accountability 84

Cincom

MAY 8, 2024

Manufacturing companies operate in a unique environment with distinct software needs compared to other industries. Manufacturing-focused CPQ (Configure, Price, Quote) software provides an automated quoting engine designed specifically for industrial use cases. What Makes Manufacturing CPQ Unique? Prevents unbuildable product designs.

Engineering 52

Engineering CRM Sales Enterprise 52

SmartKarrot

DECEMBER 2, 2022

It is money earned after the original purchase and obtained through upselling, cross-selling , and renewals to your current clientele. Upselling is a sales strategy used to convince clients to buy a more costly, upgraded, or premium variant of the selected product/ service or other add-ons to close a larger deal. Cross-sell.

Upselling 21

Upselling Management SaaS Benchmark 21

SharpenCX

MAY 16, 2022

Adopt a Good CRM. A good customer relationship management (CRM) system goes a long way to monitoring interactions between your agents and customers. And it’s also great for creating opportunities to upsell and cross-sell your products and services. The CX industry is moving firmly toward an “ anywhere workforce ” model.

Contact Center 67

Contact Center Scripts Call Center call center software 67

JustCall

FEBRUARY 11, 2022

As with preparation for any type of job, getting clarity on all the sales opportunities in the industry is important. To simplify things, here’s a list of the different types of sales positions in the industry: Sales Associate. Upselling, and cross selling products and sellers. Proficiency in using CRM software and MS Office.

Sales 52

Sales B2C call center software B2B 52

Totango

MARCH 16, 2021

A full journey map covers all stages from lead acquisition through subscription renewals, upsells, and referrals, although some maps abbreviate this to focus on the post-sales part of the process. B2C marketing and sales may aim at the general consumer, while B2B may be more industry-specific and customized.

B2C 117

B2C B2B Journey mapping SaaS 117

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. They are value creators who identify exceptional opportunities and partner with senior industry executives to build world-class companies. In this article we will share some enlightening Q&A with our lead investors from our seed, Series A, and Series B funding rounds.

SaaS 98

SaaS Metrics Sales Marketing 98

PeopleMetrics

MAY 16, 2018

To comply with ISO 9001, thus do business in your industry, you are required to run an annual customer satisfaction survey. David Rode is an experienced CEO, President & Chief Operations Officer with extensive global experience and a demonstrated track record in the cloud & software-as-a-service industries. Print this article.

Surveys 48

Surveys Customer Experience Finance APIs 48