Lumoa
JANUARY 3, 2023
How much money did you spend on entertainment last month?”. For example, how often do they access a particular service (Google Analytics), or how much do they purchase (CRM), etc. Metric Selection: Optimize for impact within the organization. Metric selection. Reduce the number of metrics in use. . Be consistent.
CSM Magazine
APRIL 25, 2024
Consistently delivering valuable content that educates, entertains, or informs your audience can help attract new customers and keep existing ones engaged. Regular training, customer feedback sessions, and incentives aligned with customer satisfaction metrics can help embed this focus throughout the organisation.
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Playvox
JANUARY 13, 2022
They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. Cloud workforce management systems that provide real-time visibility to key metrics enable supervisors to see what agents are doing and if they’re adhering to schedules.
Talkdesk
MARCH 17, 2020
In response to the COVID-19 pandemic, many global agencies have issued travel advisories or restrictions, large conferences and entertainment events have been canceled, and companies are beginning to ban business-related trips. In situations like this, pre-built reports and dashboards with standard metrics may not be the best option.
NobelBiz
JULY 31, 2023
When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. Agent Performance Trends: Identifying patterns in agent performance metrics can guide training needs and reward programs. Feedback Integration: Any feedback received post-call should be integrated back into the CRM.
SharpenCX
MARCH 18, 2020
Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too. And while they work, focus on outcomes over metrics. These conferencing tools make it easy to share your screen so you can review important metrics and dashboards, too.
ChurnZero
OCTOBER 6, 2020
Like other growing Customer Success organizations, the Affise team sought to better define their strategic goals and metrics. Despite their lofty goals, Affise hit their desired metrics only a few months after implementing a Customer Success solution. Learn more about Affise’s story below.
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