Talkdesk

MARCH 17, 2020

In response to the COVID-19 pandemic, many global agencies have issued travel advisories or restrictions, large conferences and entertainment events have been canceled, and companies are beginning to ban business-related trips. In situations like this, pre-built reports and dashboards with standard metrics may not be the best option.

Contact Center 94

Contact Center Interactive Voice Response Entertainment Self service 94

C3Centricity

MAY 25, 2020

Consumers are adapting their behaviours to the trading of their personal information. And Unilever can only do it with the help of data and metrics to measure and follow their progress. New Data-Sharing Attitudes Spark Next Era of Marketing Personalization. Fast, Personal Service Is Directly Linked to Customer Loyalty.

Technology 77

Technology Big data Analytics Personalization 77

C3Centricity

MARCH 15, 2018

Consumers are adapting their behaviours to the trading of their personal information. And they can only do it with the help of data and metrics to measure and follow their progress. New Data-Sharing Attitudes Spark Next Era of Marketing Personalization. Fast, Personal Service Is Directly Linked to Customer Loyalty.

Big data 82

Big data Analytics Personalization Entertainment 82

SharpenCX

MARCH 18, 2020

Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too. And while they work, focus on outcomes over metrics. These conferencing tools make it easy to share your screen so you can review important metrics and dashboards, too.

Call Center 94

Call Center Morale Coaching Cloud contact 94

JivoChat

JULY 27, 2021

Until a few decades ago, business was personal. Delivering personalized engagement is a way to generate a loyal customer base that comes back again and again. Engaging customers in a personalized, relevant manner helps move your relationship from one-off transactions to a mutually beneficial relationship.

Gamification 52

Gamification Chatbots Sales Feedback 52

ChurnZero

OCTOBER 6, 2020

The platform enables teams around the world to send personalized gifts, branded swag, and eGifts at scale. Like other growing Customer Success organizations, the Affise team sought to better define their strategic goals and metrics. Sales Boomerang launched a video contest where the winner would win a high-end entertainment center.

Banking 40

Banking SaaS Entertainment Customer advocacy 40

JustCall

FEBRUARY 13, 2023

Maintain Your Privacy Using personal phones for business can risk your data and privacy. With customer contact and call logs info stored on personal phones, your proprietary client data is moving out with your employees. Instead of listening to the annoying ringing sound, your customers are entertained as they wait.

voip 52

voip Call Logging Finance Sales 52

aircall

MARCH 31, 2021

When your customers call in, they automatically receive a greeting (usually followed by some enjoyable hold music to entertain them while they wait). Use metrics, like service level, average handling time, and average speed of answer, to increase efficiency in your call center. Be sure to keep sales and support agents in the loop. .

Abandon rate 62

Abandon rate Interactive Voice Response Call flow Wait times 62

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Denise Lee Yohn.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98