Playvox

JANUARY 13, 2022

They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. In addition to being tech-savvy, Gen Z also makes decisions based on morals and values. More Routing Options through CRM Applications. Improving the supervisor experience is also important.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

SharpenCX

MARCH 18, 2020

FlexJobs found that of the companies that allow remote work, 85% increased productivity, 90% improved employee morale, and 77% reduced operating costs. Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too. This comes from a fear of failure.

Call Center 94

Call Center Morale Coaching Cloud contact 94

NobelBiz

JULY 31, 2023

When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. This not only boosts agent morale but also ensures consistent service quality levels. Agent Performance Trends: Identifying patterns in agent performance metrics can guide training needs and reward programs.

Wait times 52

Wait times Telecommunications Call Center CRM 52

Netomi

JANUARY 5, 2022

Mr. Ray helps CX and marketing leaders to launch and manage successful CX programs, gather and use voice of the customer (VoC) data more effectively, align CX metrics to the right leading indicators of success, and improve the use of customer journey maps and personas. Follow Kate on Social Media: Twitter: Kate Leggett (@kateleggett).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98