Hodusoft

OCTOBER 23, 2019

Customers no longer turn to travel agents for advice, tips and to find the right service. At any point in the journey The purpose of travel industry contact center software is not just to land customers but also to assist them every step of the way with personalized service. They use mobiles and they use desktops.

Contact center software 40

Contact center software Contact Center contact center solutions Interactive Voice Response 40

Talkdesk

MAY 12, 2020

Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers. Say “Hi” to the team Kick off training with a video introduction from the call center managing director, department heads and agent supervisors.

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

Callminer

AUGUST 6, 2019

With many potential combinations, picking the right call center tool software is no easy feat. Types of Call Center Software. Note: This isn’t necessarily an exhaustive list of all the types of call center software, but a look at the most common tools available. Know the latest call center trends.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

SharpenCX

FEBRUARY 19, 2019

The post 6 Tips to More Conversational Customer Relationships appeared first on Sharpen Contact Center Software. And, they’re 12x more likely to recommend you to their network. That’s why building conversational customer relationships is so important for your agents.

Contact center software 64

Contact center software Contact Center Customer Experience 64

Hodusoft

MARCH 17, 2020

The finest omnichannel contact center software. Responding to customers on the channel of their choice is the first step and for this, you will want to use the omnichannel contact center software. The call center solution is the platform of communication.

First call resolution 52

First call resolution Contact center software call center software call center solutions 52

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. The post UJET Tips for Work From Home Remote Agents appeared first on UJET Blog.

Contact center software 86

Contact center software Best practices Contact Center Personalization 86

NobelBiz

FEBRUARY 21, 2023

This article details seven great tips you can implement within your customer service strategy. Key Points: You should always offer alternatives to traditional communication channels Give more autonomy to customer service agents Track customer feedback through surveys Your call center must have a precise call-routing solution 1.

Customer Service 52

Customer Service Contact center software Wait times Contact Center 52

UJET

MARCH 24, 2020

Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. The post UJET Tips for Work From Home Remote Agents appeared first on UJET.

Contact center software 72

Contact center software Best practices Contact Center Personalization 72

VocalCom

FEBRUARY 19, 2018

Here are five essential tips to consider. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Address customer needs.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

VocalCom

MARCH 5, 2018

Here are six tips for effective customer service communication on every channel. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer Service 91

Customer Service Contact center software Wait times Contact Center 91

VocalCom

NOVEMBER 27, 2017

If you’re wondering just how your brand can keep up, consider these five tips for great social customer service communications. The post 5 Essential Tips for Social Customer Service Communications appeared first on Vocalcom Blog. Begin with a friendly introduction. Always begin with a short introduction.

Customer Service 91

Customer Service Contact center software Customer advocacy Contact Center 91

Calltools

OCTOBER 19, 2022

This year will likely be the same, so contact center managers must prepare for the holiday rush. Follow these nine holiday contact center tips! Train Contact Center Agents. Agents who joined your call center after the last holiday season might not know what to expect in the next couple of months.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

Fonolo

DECEMBER 15, 2022

Your call center platform will give you plenty of quantitative data, such as abandonment rates and service levels, which you can compare against your qualitative data, which includes customer feedback and surveys. Invest in the Right Contact Center Software. How to Buy Contact Center Software.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

Hodusoft

APRIL 29, 2020

Here are some tips: Training Is Key. While providers make contact center solutions as intuitive as possible, that doesn’t necessarily mean that you should leave the learning process up to the software alone. The top contact center software comes equipped with automation and AI.

call center software 52

call center software Call Center Interactive Voice Response Contact center software 52

VocalCom

MARCH 18, 2019

Here are six tips for sending perfect emails that your customers will appreciate. According to Software Advice, a survey of more than 2,000 online customers across all ages and genders found that 65% prefer a casual rather than a formal tone. Keep your tone casual.

Customer Service 59

Customer Service Contact center software Self service Contact Center 59

SharpenCX

SEPTEMBER 5, 2018

The post 7 Contact Center Coaching Tips to Personalize Your Agent Experience appeared first on Sharpen Contact Center Software. In that time, your agents could hike the Inca Trail and have some extra time to explore the.

Coaching 59

Coaching Contact Center Personalization Contact center software 59

Hodusoft

MAY 10, 2024

The COVID-19 pandemic propelled virtual call centers and contact centers from being supplemental solutions to essential infrastructure. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. What Are Virtual Call Centers and Contact Centers?

virtual call center 52

virtual call center Call Center Contact Center call center software 52

SharpenCX

NOVEMBER 28, 2018

The post 6 Tips to Make 1:1s More Productive in Your Contact Center appeared first on Sharpen Contact Center Software. Between scheduling (and rescheduling – thanks WFM), prepping, aligning, presenting, emailing, following up, and (on occasion) cursing them, you’re spending a ton of time.

Contact Center 59

Contact Center Contact center software 59

NobelBiz

MAY 24, 2022

This is why managing call center agents remotely has become a true challenge for the industry. Discover 5 tips to successfully manage remote call center agents. The post 5 Tips for Managing Remote Call Center Agents appeared first on NobelBiz®.

Call Center 59

Call Center Management Marketing contact center solutions 59

SharpenCX

AUGUST 1, 2018

The post 6 Contact Center Tips to Boost Agent Morale appeared first on Sharpen Contact Center Software. Whew, no more customer problems? Now, that would be a relief, wouldn’t it? Except that’s not the way it [.].

Morale 52

Morale Contact Center Contact center software 52

VocalCom

JANUARY 7, 2019

Here are five tips for transforming your digital customer service for ongoing customer satisfaction. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Customer Service 59

Customer Service Chatbots Contact center software Contact Center 59

SharpenCX

OCTOBER 17, 2017

The post 5 Tips that Will Change the Way You Hire Contact Center Management appeared first on Sharpen Contact Center Software. According to a 2016 survey by SHRM, 53% of employees say that their relationship with their [.].

Contact Center 52

Contact Center Contact center software Management Surveys 52

VocalCom

MAY 6, 2019

Voice remains a viable method of customer contact: Microsoft reports that 74% of Americans have specifically used a landline to call customer service, while mobile users tend to call as well as send messages to companies. The post 5 Tips for Effective Call Quality Monitoring appeared first on Vocalcom Blog.

Scripts 48

Scripts Contact center software Journey mapping Average Handle Time 48

VocalCom

AUGUST 19, 2019

Here are six tips for providing your customers an excellent live chat experience. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform. Send prompt chat invitations.

Contact center software 48

Contact center software Construction Analytics Contact Center 48

VocalCom

JULY 2, 2018

In addition to following new privacy laws, here are five general tips your brand should follow when handling customer data. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Management 48

Management Contact center software Government Contact Center 48

Serenova

MAY 29, 2020

Here are four tips to get started: Address long hold times. According to Harris Interactive, even before the pandemic, 77% of customers said it took too long to reach a live agent by a contact center phone number. To get QM right, follow these tips: Establish a framework for success. Consumers want integrated experiences.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

Here are four tips to get started: Address long hold times. According to Harris Interactive, even before the pandemic, 77% of customers said it took too long to reach a live agent by a contact center phone number. To get QM right, follow these tips: Establish a framework for success. Consumers want integrated experiences.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

VocalCom

AUGUST 13, 2018

Here are five tips for optimizing sales agent communications to drive brand growth and customer trust. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Sales 48

Sales Contact center software Telecommunications Contact Center 48

VocalCom

APRIL 8, 2019

Here are five tips to consider when using chatbots for customer service. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform. Tailor their behavior to your customers’ needs.

Chatbots 48

Chatbots Contact center software Self service Contact Center 48

Hodusoft

SEPTEMBER 14, 2021

HoduSoft’s HoduCC omnichannel contact center software has been named as the best telemarketing software by the online review platform, Digital.com. HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list.

Telemarketing 98

Telemarketing Contact center software Call Logging CRM 98

VocalCom

NOVEMBER 13, 2017

Consider these five essential tips. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Use an effective subject line.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

Consider these five essential tips. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Use an effective subject line.

Marketing 48

Marketing Contact center software Upselling B2B 48

SharpenCX

FEBRUARY 11, 2020

To keep up, let’s take a look at a few call center efficiency tips to help you improve your call center performance to keep customers happy. Tip #1: Know your Agents and Encourage Autonomy. Tip #2: Take Advantage of Idle Time. No list of call center efficiency tips should tell you otherwise.

Call Center 67

Call Center Coaching Contact Center Agent burnout 67

VocalCom

SEPTEMBER 18, 2017

Here are five tips for optimal customer survey practices that will strengthen your brand. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Surveys 48

Surveys Contact center software Feedback Contact Center 48

VocalCom

MAY 29, 2017

Here are five essential tips for measuring customer satisfaction globally. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Abandon rate 48

Abandon rate Contact center software Average Handle Time Contact Center 48

SharpenCX

MARCH 31, 2020

It’s tricky to create new processes and methods of work for your now fully-remote call center team. Let’s consider some of the tips and resources worth sharing with your agents to help them be productive working from home. More tips and tricks to share with your team during this time of remote work. Staying Mentally Healthy.

Call Center 90

Call Center Contact Center Contact center software Accountability 90

VocalCom

MAY 8, 2017

Here are five tips for improving customer retention that every brand should note. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer retention 48

Customer retention Contact center software Average Handle Time Surveys 48