Serenova

MARCH 10, 2020

Through our merger with Lifesize, we’ll do this as the first CCaaS provider to offer a natively integrated, enterprise-grade cloud contact center solution with high-definition video. Highly personalized consultative video communications for high-value products and services like financial services.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Nicereply

MARCH 16, 2022

The focus would be on retention and higher-touch service offerings to our enterprise customers. Eventually this expanded even further, we created a Sales team to target more enterprise customers. And that’s how Sales, Success and Support all become part of the Customer Experience Team.

Sales 111

Sales Customer Experience Upselling Self service 111

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support.

Contact Center 116

Contact Center Technology Self service Call Center 116

Vcaretec

JULY 18, 2023

Identify Failures Minor setbacks are inevitable with complex enterprises. The vendor will value your business much more as a result of this in-person commitment. They are therefore better able to express their enthusiasm with the contact center employees and personalize your brand as a result. Plan rather than panic.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

ViiBE Blog

MAY 20, 2021

Remote visual support and AR are two vastly emerging technology redefining customer service and the traditional approach to customer support, with a predicted 1.9 Yet what are the considerations you should look at when selecting the perfect remote visual support solution for your business? billion active monthly users by 2022.

Transportation 52

Transportation First call resolution Average Handle Time Technical Support 52

NobelBiz

MAY 16, 2023

Agents can access customer information and support tools through a web-based interface, enabling them to provide efficient and personalized support. 24/7 Support and Reliability : Reliable customer service and technical support from your hosted contact center provider are vital to ensure smooth operations and minimize downtime.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

PeopleMetrics

OCTOBER 3, 2019

Unless you’re working in a very small company, the full spectrum of VoC responsibilities are usually too much for one person. As the customer experience lead, you need to focus on how to improve the customer experience rather than managing a complex software process and providing technical support. Prove value right away.

Surveys 60

Surveys Technical Support Analytics Consulting 60

Netomi

FEBRUARY 28, 2022

I think that the trend that will dominate in the next couple of years (not just in 2022) in CX will be ‘personalization’ and learning how to create a personalized experience not only for luxury products/services but for all industries. A highly personalized digital service, the company has been dubbed the “Netflix of telco.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

AUGUST 3, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Convex As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Impart technical leadership and direction on all aspects of HeadSpin’s products and services.

Technical Support 19

Technical Support Accountability Enterprise SaaS 19

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. For North American call centers that have in-house sales/customer support personnel, often times there are multiple players of management. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

RichCall

SEPTEMBER 13, 2017

personalization. As people switch from phones to other channels, companies need to work on integrating human approach to their CX robotics: Companies start focusing on channels that provide robotic customer support with a human touch, according to the Global Contact Centre Benchmarking Report, Dimension Data 2017. of companies.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

NobelBiz

MAY 16, 2023

Agents can access customer information and support tools through a web-based interface, enabling them to provide efficient and personalized support. 24/7 Support and Reliability : Reliable customer service and technical support from your hosted contact center provider are vital to ensure smooth operations and minimize downtime.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

NobelBiz

JULY 10, 2023

By leveraging advanced algorithms and machine learning, AI enables predictive analytics, enhanced personalization, and automated workflows. With AI’s advanced capabilities, call centers can analyze vast amounts of data, predict customer preferences, and deliver personalized interactions that resonate with potential customers.

Contact Center 40

Contact Center Call Center Interactive Voice Response Chatbots 40

NobelBiz

APRIL 25, 2023

by 2022, 50% of major enterprises would have failed to combine interaction channels , resulting in a disconnected and walled customer experience devoid of context. By leveraging ‘data’ as a strategic enterprise asset, companies can accelerate or scale digital transformation and contribute to high revenues and business growth.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

JustCall

MARCH 23, 2023

A Common Misconception There’s a common misconception that IVR is meant only for big enterprises. Unnatural-Sounding and Stilted Script Writing the perfect script is harder than it seems, yet many businesses take it lightly and do not consult with a professional before doing so.

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Annette Franz. Bhavika Kochhar.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JULY 14, 2021

Maintain weekly schedule for the customer support team and PTO requests. Provide top-tier support for GoShare’s three core customer segments enterprise businesses, consumer, and contracted drivers. Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

Jon Arnold

MAY 30, 2017

I explained that to the person calling and declined the offer. This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc. I was also overseeing the Consultant Program. I didn’t know anything about NEC so I did a little research.

Consulting 45

Consulting Consulting Engineering Sales 45

JustCall

APRIL 5, 2022

Large enterprises spend a hefty amount of money on communicating with long-distance customers, vendors, prospects, and other stakeholders each month. Various VoIP data usage plans come with premium features like personalized greetings or the ability to redirect to multiple numbers. Multi-person conference. Cost-Cutting.

voip 40

voip Interactive Voice Response Analytics Sales 40

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . He’s used the concept successfully at SAP , an enterprise ERP software company with 95,000 employees. This is the person whose budget funds your product. Can it really be this simple?

Management 98

Management Chief Customer Officer Upselling SaaS 98

Comm100

FEBRUARY 7, 2018

More than anyone, enterprises can come out affected by whether or not a software provider has inflexible contract negotiation practices. Paid technical support (Hubspot) — From troubleshooting to making changes to the software, paid technical support can add extra dollar signs to what was once an innocuous bill.

CRM 41

CRM Enterprise Multichannel SaaS 41