SmartKarrot

MARCH 20, 2023

coordinating closely with Solution Consulting, Support, and Engineering on client demands. answering incoming calls from clients for general inquiries, troubleshooting, and technical support via multiple channels. Handling the goals for expenses and income (renewal, upsell, and expansion).

Upselling 19

Upselling Enterprise Technical Support Finance 19

AWS Machine Learning

AUGUST 3, 2023

About the Authors Michael Wallner is a Senior Consultant Data & AI with AWS Professional Services and is passionate about enabling customers on their journey to become data-driven and AWSome in the AWS cloud. in Biomedical Engineering from RWTH Aachen university, Germany, with a focus on Medical Imaging. So, get started today!

APIs 63

APIs Scripts Engineering Technical Support 63

SmartKarrot

NOVEMBER 29, 2022

Consult with customers to understand their business and strategic goals throughout the customer lifecycle; ensure customers’ overall objectives are being met and drive outcomes through the adoption of products and services. Maintain a complete understanding of products and services and serve as the face with the Customers.

Coaching 19

Coaching Technical Support Accountability Engineering 19

SmartKarrot

AUGUST 3, 2022

Using a consultative sales approach, discuss potential solutions with the target customers and seek to uncover and develop needs for possible cooperation. Impart technical leadership and direction on all aspects of HeadSpin’s products and services. Maintain and gain knowledge of the languages and technologies supported by HeadSpin.

Technical Support 19

Technical Support Accountability Enterprise SaaS 19

Tethr

JULY 11, 2019

Lutron’s contact centers feel less like the “factory floor” model you see in most companies and more like a knowledge work environment similar to what you’d see in a marketing, finance or engineering department. in AI or any sort of formal data science training.” is absolutely critical to know what to look for.

Contact Center 80

Contact Center Government Scripts Surveys 80

SmartKarrot

APRIL 28, 2022

Work with the technical account team as needed for customer success. This role is focused on strategic customer success management and is not a technical support-related role. Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. Apply here: [link].

Customer advocacy 19

Customer advocacy Technical Support Accountability Engineering 19

SmartKarrot

NOVEMBER 18, 2021

Establish process and procedures for cross-team collaboration, e.g., between customer success and sales, engineering, and product. Be a point of excellence and escalation within the broader customer success and support team; when a challenging new question arises, be someone your colleagues can turn to for help. Apply here: [link].

Technical Support 19

Technical Support Best practices Metrics Feedback 19

Kayako

DECEMBER 17, 2015

Mercer Smith-Looper ( @mercenator ) Support Engineer, Trello. Johnathan Lyman ( @theejl ), Senior Technical Support Lead, Zephyr. Sukhpreet Kaur, ( @sanand_24 ), Technical Support Consultant, Kayako. Holidays are expensive, busy and often filled with relatives that might drive you mad.

Management 60

Management Technical Support Customer Support Coaching 60

Kayako

DECEMBER 17, 2015

Mercer Smith-Looper ( @mercenator ) Support Engineer, Trello. Johnathan Lyman ( @theejl ), Senior Technical Support Lead, Zephyr. Sukhpreet Anand, ( @sanand_24 ), Technical Support Consultant, Kayako. Holidays are expensive, busy and often filled with relatives that might drive you mad.

Management 48

Management Technical Support Customer Support Coaching 48

Jon Arnold

MAY 30, 2017

I was promoted to manage the national sales engineering team. This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc. I was also overseeing the Consultant Program. It was truly revolutionary for the time.

Consulting 45

Consulting Consulting Engineering Sales 45

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers. This is a “player/coach” role by design.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. The routing engine delivering the contacts must be optimized in such a way that your customer’s experience is both brief and successful. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

MARCH 8, 2022

With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. A leader, speaker, consultant, coach, and trainer, Dana’s most salient qualities include organizational gaps analysis, discovery, and problem-solving. Annette Franz. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Gain and maintain knowledge of the languages & technologies supported by New Relic.

Technical Support 10

Technical Support Education Accountability Upselling 10

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Jay began his career as an engineer and data architect at Blackbaud before moving into Services and Product leadership roles over the course of 8+ years.

Management 98

Management Chief Customer Officer Upselling SaaS 98

NobelBiz

FEBRUARY 22, 2022

Listen to Christa Heibel Founder & CEO of CH Consulting, explain why this is the case based on her personal experience! Fraudulent phone calls are one of the most prevalent ways for social engineers to gain and misuse sensitive company information. Learn more about our First Contact Podcast Series!

voip 52

voip Contact Center Interactive Voice Response Telecommunications 52

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

NobelBiz

MARCH 23, 2022

Jason Cutter, CEO of Cutter Consulting Group. Also, ensure that your supplier has 24-hour technical support so that you can obtain help if you have difficulties with your lines. Accompanied transfer: This function allows agents to transfer a call while consulting with one another beforehand.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

RichCall

SEPTEMBER 13, 2017

Blair Pleasant , analyst and consultant about Unified Communications. The contact centre will support this by providing hints, tips, education and technical support. have bots that provide health related consultations based on images and symptoms. Colin Taylor. Take Siri or Amazon Alexa for example.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

OctopusTech

DECEMBER 7, 2022

24/7 technical support assistance. Consultation and account management. This is vital in building brand awareness and making your site live in search engines. Customizable checkout options. Integration of various sales channels. 100+ currencies. No additional fees in the transaction process. Unlimited API calls.

Enterprise 12

Enterprise Sales Analytics B2C 12

JustCall

APRIL 5, 2022

This data is meant for those companies who have technical support or customer service teams working in different call centers globally. In all, VoIP analytics, with all the data, can be the engine of your vehicle – navigating your mission-critical decisions and creating opportunities to achieve the outlined goals.

voip 40

voip Interactive Voice Response Analytics Sales 40

JivoChat

OCTOBER 3, 2021

If you need an email marketing platform engineered for mass email campaigns, the bulk email feature is going to positively surprise you. AI Engine product recommendations. The stats are also available to consult at AWeber mobile app. . Nobody wants to have results affected by technical problems, right? Data analytics.

Marketing 52

Marketing Analytics Benchmark Engineering 52