Coaching Consulting Engineering Technical Support 
CCNG
MARCH 30, 2022
Coach the agent for 20 minutes – check off the box and get the green dot. To be truly successful, work-at-home culture has to evolve and be cultivated to support any process or technology. Understanding the mental process for supervisors It’s time for the 15-minute agent coaching time. Does that make sense?” The agent agrees.
Totango
JANUARY 22, 2024
Most expect to see CS emerging as a growth engine. These use cases free up time spent on tasks like pre-calls or sifting through customer data, empowering customer success managers (CSMs) to focus on more strategic initiatives and consultative customer guidance.
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Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
SmartKarrot
NOVEMBER 9, 2022
You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.
SmartKarrot
JANUARY 17, 2023
Provide remote support for online inquiries and run virtual consultations with prospective customers. Role: Customer Success Lead Location: San Mateo, CA, United States (Hybrid) Organization: North Starr As a Customer Success Lead, you will lead and coach a team of customer success managers. Apply here: [link].
SmartKarrot
NOVEMBER 29, 2022
Hire, enable, coach, and develop your team of high-performing CSMs to align with individual, team, and company goals. You will take care of the daily management, including coaching & developing the team. Maintain a complete understanding of products and services and serve as the face with the Customers. Apply here: [link] .
Tethr
JULY 11, 2019
Lutron’s contact centers feel less like the “factory floor” model you see in most companies and more like a knowledge work environment similar to what you’d see in a marketing, finance or engineering department. in AI or any sort of formal data science training.” is absolutely critical to know what to look for.
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