Outsource Consultants

OCTOBER 2, 2018

This growth has been driven largely by demand for bilingual call center services (Spanish and English), reduction in telecom rates, the emergence of the Internet, and the highly skilled, college-educated labor force. Live chat support. Sales and up-sells. Technical support and helpdesk. Communications. Technology.

outsourcing 52

outsourcing Contact Center Bilingual agents Automotive 52

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Outsource Consultants

SEPTEMBER 12, 2018

They are focused on boosting company revenue with an emphasis on increased sales conversion rates while also delivering high CSAT scores and providing elite customer experiences. Bahaman vendors have helped Fortune 500 companies generate millions of dollars in revenue through sales and up-sells to provide a solid ROI. Lead generation.

outsourcing 52

outsourcing Contact Center Telemarketing Outbound sales 52

NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

SEPTEMBER 23, 2022

As a Customer Success Director, you will develop your team through motivation, counseling, and product knowledge education. Improve the processes to coordinate with technical support and services team to drive overall customer health. Expertise in supporting a wide range of stakeholders for internal and external projects.

Technical Support 15

Technical Support Education Customer retention Accountability 15

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

MARCH 10, 2022

Role: Vice President of Customer Experience Location: Remote, United States Organization: Sales Boomerang As a Vice President of Customer Experience, you will develop a vision and strategy for the customer experience organization. Drive customer experience outcomes. Build a world-class customer experience team. Apply here: [link].

Technical Support 19

Technical Support Consulting Consulting Metrics 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Build strong executive and vertical relationships with Technisys clients.

Technical Support 19

Technical Support Upselling Coaching Accountability 19

NobelBiz

JANUARY 31, 2022

Jason Cutter, CEO of Cutter Consulting Group, an author, and a podcaster, thinks you can earn a customer’s trust by giving them knowledge and information about your company. 51% of customers prefer technical support through a knowledge base ? A knowledge base: All the knowledge of a contact center Did you know that 8.

Contact Center 52

Contact Center Contact center software Cloud contact Technical Support 52

SmartKarrot

NOVEMBER 11, 2021

Consult to help them understand how they can leverage technology to improve their operating and control environment. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Through monthly and quarterly interaction become the trusted advisor to your customers.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

Netomi

FEBRUARY 28, 2022

As Sumo Logic’s chief customer officer, she is responsible for the company’s customer operations and renewals, including customer success, professional services, global support, and education (which is no small role, as the company serves more than 2,000 customers)! Kristi Faltorusso – VP of Customer Success, ClientSuccess.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

NOVEMBER 18, 2021

Collaborate with Product and Design to produce educational content for the customers. Oversee first-tier and escalated support processes. Establish process and procedures for cross-team collaboration, e.g., between customer success and sales, engineering, and product. Define and track critical customer success metrics and KPI’s.

Technical Support 19

Technical Support Best practices Metrics Feedback 19

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

Jon Arnold

MAY 30, 2017

I was promoted to manage the national sales engineering team. This group provided our sales group both sales and technical support through high level presentations, complex configurations, responding to RFP’s, etc. I was also overseeing the Consultant Program. It was truly revolutionary for the time.

Consulting 45

Consulting Consulting Engineering Sales 45

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Client support and issue resolution. Onboard and train new customers on the solution.

Technical Support 10

Technical Support Education Accountability Upselling 10

RichCall

SEPTEMBER 13, 2017

Blair Pleasant , analyst and consultant about Unified Communications. Wade Wiant , Vice President of Sales and Channels at Mediu. The contact centre will support this by providing hints, tips, education and technical support. For now, the consumer market is all about driving sales, either online or in-store.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Anika Zubair. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MAY 25, 2022

Collaborating and building close partnerships with executive, operations, and sales leaders. Building and developing a team of professionals that will support and improve the client experience at Saddle Creek. Make customers successful by providing high-quality technical support and service. Apply here: [link].

Education 3

Education Technical Support Upselling Advertising 3

SmartKarrot

JUNE 27, 2022

You are responsible for enterprise renewals and collaborate closely with sales on top-ups and expansion leads. Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement. Sales process management and opportunity closure.

Technical Support 3

Technical Support Accountability Metrics Sales 3