TechSee
JUNE 30, 2021
While installing the range, Mike pointed out that their hood needed to be replaced, earning himself a bonus for the upsell. Survey data shows that 39% of Americans who canceled a contract with a company cited customer service as the primary reason for cancellation. These five jobs netted the company a nice profit.
Beyond Philosophy
NOVEMBER 10, 2014
Bain and company estimates that the amount spent to attract new customers as high as seven times more than keeping an existing customer. And the key to keep your customers is improving your customer experience because 68% of the customers that leave you do so because they are upset with the Customer Service they received.
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SoliCall
AUGUST 2, 2023
Increasing the performance of agents in call centers is crucial for delivering exceptional customer service and achieving business goals. Train them on product/service details, communication techniques, problem-solving, and effective call handling. 2 – Performance Feedback and Coaching. 3- Clear Performance Metrics.
Totango
SEPTEMBER 13, 2022
Here we’ll show you how to use customer success playbooks to support your CS strategy: We’ll define the customer success playbook and clarify how customer success differs from customer service. We’ll walk you through a five-step strategy to promote customer success using playbooks.
Nicereply
JUNE 20, 2023
With Customer Experience talent, communication style, and ability to upsell/renew without being or seeming “salesy” are also skills we tend to look for. Solutions and service orientation (but with an eye on revenue) is a really important skill. finance, construction, healthcare).
SharpenCX
FEBRUARY 24, 2023
A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors – and they’re willing to pay more for it, too. In today’s digital age, you can no longer afford NOT to provide personalized experiences for your customers. Meet your customers where they are.
Netomi
OCTOBER 21, 2022
While email may be overlooked in lieu of its modern counterparts, in fact, our research team found that 47% of people prefer to contact a company for customer service over email, compared to phone and Web Chat, both at 23%. The future of conversational customer service.
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