SoliCall

AUGUST 2, 2023

Increasing the performance of agents in call centers is crucial for delivering exceptional customer service and achieving business goals. Train them on product/service details, communication techniques, problem-solving, and effective call handling. 2 – Performance Feedback and Coaching. 3- Clear Performance Metrics.

Call Center 52

Call Center First call resolution Construction call center software 52

SharpenCX

APRIL 28, 2021

Coaching your team leads to better business results. But Stevie used what she learned from him to coach up and acquire funding to expand the Rosebud Motel across the nation. With a little bit of coaching from someone with more experience, Stevie flourished and took the Motel to new heights. Giving constructive feedback is hard.

Management 67

Management Coaching Construction Contact Center 67

Nicereply

JUNE 20, 2023

With Customer Experience talent, communication style, and ability to upsell/renew without being or seeming “salesy” are also skills we tend to look for. Solutions and service orientation (but with an eye on revenue) is a really important skill. finance, construction, healthcare).

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Tethr

JULY 21, 2020

AIS highlights those behaviors that are best from the customer’s perspective and companies can use that to recognize those agents and as a way to replicate that behavior among other agents through coaching and training. A Fortune 1000 hospitality company is using AIS as a way to get back to what truly matters—the customer.

Coaching 69

Coaching Construction Upselling Scripts 69

SharpenCX

FEBRUARY 24, 2023

A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors – and they’re willing to pay more for it, too. In today’s digital age, you can no longer afford NOT to provide personalized experiences for your customers. Meet your customers where they are.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Expivia

MAY 9, 2021

Effective and efficient customer service calls drive the best customer experience and conversion. When you’re setting standards for your call quality, make sure you think about what makes the call good for the customer. . Make all criticism constructive, and never make personal comments on your agent’s performance.

Call Center 98

Call Center Education call center association Analytics 98

Playvox

APRIL 27, 2023

Synchronous customer communication channels involve real-time communication between a customer and a service agent. When communicating over these channels, the customer expectation is for an immediate or nearly immediate response from the customer service team. Step 2: Add only one new channel at a time.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52