Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction?

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Totango

NOVEMBER 3, 2021

In addition to this information, you can gain information from your customers’ explanations for their NPS answers. This can provide you with insight into the reasons for your customers’ answers. You can gain further insights by correlating NPS data with other data about your customers.

Best practices 97

Best practices Surveys Upselling Journey mapping 97

Totango

NOVEMBER 3, 2021

In addition to this information, you can gain information from your customers’ explanations for their NPS answers. This can provide you with insight into the reasons for your customers’ answers. You can gain further insights by correlating NPS data with other data about your customers.

Best practices 96

Best practices Surveys Upselling Journey mapping 96

Totango

NOVEMBER 3, 2021

In addition to this information, you can gain information from your customers’ explanations for their NPS answers. This can provide you with insight into the reasons for your customers’ answers. You can gain further insights by correlating NPS data with other data about your customers.

Best practices 94

Best practices Surveys Upselling Journey mapping 94

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64