Construction Customer Service Feedback Upselling 
SoliCall
AUGUST 2, 2023
Increasing the performance of agents in call centers is crucial for delivering exceptional customer service and achieving business goals. Train them on product/service details, communication techniques, problem-solving, and effective call handling. 2 – Performance Feedback and Coaching. 3- Clear Performance Metrics.
Totango
SEPTEMBER 13, 2022
Here we’ll show you how to use customer success playbooks to support your CS strategy: We’ll define the customer success playbook and clarify how customer success differs from customer service. We’ll walk you through a five-step strategy to promote customer success using playbooks.
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SharpenCX
FEBRUARY 24, 2023
A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors – and they’re willing to pay more for it, too. In today’s digital age, you can no longer afford NOT to provide personalized experiences for your customers. Meet your customers where they are.
SharpenCX
APRIL 28, 2021
You have insight into what’s happening across your contact center and customer experience, and it’s up to you to share it with your team. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily. Give direct feedback. Read Next] How to give constructive feedback. What’s more?
Expivia
MAY 9, 2021
Effective and efficient customer service calls drive the best customer experience and conversion. When you’re setting standards for your call quality, make sure you think about what makes the call good for the customer. . You can’t occasionally put your “QA” hat on and give one-off feedback to your agents.
Playvox
APRIL 27, 2023
Synchronous customer communication channels involve real-time communication between a customer and a service agent. When communicating over these channels, the customer expectation is for an immediate or nearly immediate response from the customer service team. Step 2: Add only one new channel at a time.
Netomi
APRIL 19, 2022
For players who have spent countless hours constructing their characters and universes in World of Warcraft, if a technical glitch destroys all of this hard work and effort, they will be wanting help ASAP. Thousands of commenters chimed in , and many posted harsh comments related to the gaming company’s customer service.
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