article thumbnail

Uncovering the True Enemy of Great Customer Service with Brian Hamilton

ShepHyken

How can companies get better customer feedback? Your employees are just as valuable sources of feedback as your customers. While customer surveys and digital feedback are helpful, the most valuable insights often come from direct observation and conversations. How can businesses move beyond customer satisfaction metrics?

article thumbnail

Centralize model governance with SageMaker Model Registry Resource Access Manager sharing

AWS Machine Learning

The following diagram depicts an architecture for centralizing model governance using AWS RAM for sharing models using a SageMaker Model Group , a core construct within SageMaker Model Registry where you register your model version. You can leave feedback in the comments section. Model audit user : User who updated this record.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How AI Role-Playing Enhances Customer Empathy Training

CSM Magazine

Providing Constructive Feedback An impactful aspect of AI role-play is the immediate, tailored feedback it provides. For example, if your tone sounded dismissive or your response missed key details from the conversation, AI feedback pinpoints those moments. This allows you to adjust and refine your approach in real-time.

article thumbnail

Use these Actionable Tips to Gain Quality Customers Feedback

Beyond Philosophy

Listen to the podcast: Getting customers to leave feedback is a challenge. However, that feedback is essential to managing your experience. So, I am sharing it here as well since many of you might have the same question about getting customer feedback. First, we should talk about the difference between feedback and reviews.

Feedback 195
article thumbnail

Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

At the same time, manual coaching techniques are time-intensive and deliver feedback on a handful of cases, resulting in a high attrition rate and poor customer experience.

article thumbnail

7 Ways Customer Retention Impacts Financial Growth

CSM Magazine

Continual Feedback Maintaining strong relationships with customers not only fosters trust and loyalty but also provides a reliable channel for continual feedback and improvement of products or services. High retention also cuts the costs of acquiring new customers, freeing up resources for other growth strategies.

article thumbnail

Best Practices for Training Call Center Agents for Exceptional Customer Service

TeleDirect

Provide feedback to improve communication skills and response times. Provide constructive feedback on areas for improvement. Implement Role-Playing Exercises Simulate real-life customer interactions to help agents practice responses. Focus on handling difficult calls and de-escalation techniques.