CSM Magazine

MARCH 6, 2025

Leverage Customer Feedback Take advantage of Shopifys many review apps to collect feedback from your customers. Positive reviews build trust, while constructive criticism helps you improve. Address common customer questions about shipping, returns, sizing, and payments to eliminate potential doubts.

Abandon rate 52

Abandon rate Upselling Construction Feedback 52

CSM Magazine

OCTOBER 30, 2024

Seek feedback: Ask for constructive criticism from supervisors and peers. Continuously Improve Your Skills Why it matters: Ongoing development keeps your skills sharp and relevant. How to do it: Attend training sessions: Take advantage of workshops and seminars.

Customer Service 52

Customer Service Construction CRM outsourcing 52

AWS Machine Learning

APRIL 24, 2025

The solution uses the data domain to construct prompt inputs for the generative LLM. This mapping is similar in nature to intent classification, and enables the construction of an LLM prompt that is scoped for each input query (described next). Scoping data domain for focused prompt construction This is a divide-and-conquer pattern.

Enterprise 110

Enterprise Construction Scripts APIs 110

Real Blue Sky

NOVEMBER 25, 2024

Continuous Feedback and Coaching: Regular feedback is vital. Use real interactions (recordings when possible) to discuss what worked and what didn’t, providing constructive feedback and recognizing improvements. This can be done through self-reflection, seeking feedback, and engaging in mindfulness practices.

Construction 52

Construction Morale Feedback Coaching 52

Totango

FEBRUARY 12, 2025

For enterprises, a well-constructed customer health score isnt just a nice-to-have; its a strategic asset that empowers teams to manage complexity, sustain customer satisfaction, and scale their customer success efforts. The scale of operations, diversity of customer needs, and complexity of organizational structures create unique challenges.

Enterprise 62

Enterprise Metrics Accountability Construction 62

Calabrio

MARCH 11, 2025

Frame the process as an opportunity for them to hone their skills, receive constructive feedback, and contribute to the overall success of the team and the company. Create ongoing feedback loopsand a culture of continuous improvement Frontline agents are hungry for feedback on their performancebut too often they arent getting it.

Best practices 52

Best practices Contact Center Chatbots Call Center 52

AWS Machine Learning

JANUARY 28, 2025

Rigorous testing allows us to understand an LLMs capabilities, limitations, and potential biases, and provide actionable feedback to identify and mitigate risk. Thanks to this construct, you can evaluate any LLM by configuring the model runner according to your model. Evaluation algorithm Computes evaluation metrics to model outputs.

Management 117

Management APIs Engineering Metrics 117

PeopleMetrics

FEBRUARY 25, 2025

Let's look at how our recommended questions have evolved: Meeting Value: AI can now analyze meeting recordings to assess engagement levels, questions asked, and time spent on different topics providing objective data to complement subjective feedback.

B2B 62

B2B B2C Sales Construction 62

Nicereply

OCTOBER 22, 2024

What is a feedback survey? A feedback survey is a great way to get valuable information about your customers’ preferences while keeping them engaged with your brand. If you’re curious about what is feedback example or how to design an effective survey for your business, read on. What Is a Feedback Survey?

Surveys 52

Surveys Feedback Customer retention Construction 52

CSM Magazine

MARCH 17, 2025

Cases like these cross the line from genuine feedback into abuse of trust, costing restaurants not just money but morale. While constructive criticism helps restaurants improve, false negative reviews or threats to tarnish a business’ reputation online have become serious issues. What Can Restaurants Do?

Construction 52

Construction Morale Feedback Management 52

PeopleMetrics

JUNE 10, 2025

These generations grew up with access to information, constant feedback loops, and communities that reflect their values. These generations crave development and feedback, but they don’t want to be told what to do. Gen Z and Millennials aren’t just reshaping what it means to be a consumer. It’s a fine line.

Management 62

Management Coaching Construction Marketing 62

AWS Machine Learning

MAY 30, 2025

Alignment Training models with user-generated data using techniques such as Reinforcement Learning with Human Feedback (RLHF) and Direct Preference Optimization (DPO). Though less intensive than pre-training, this approach still requires significant computational resources.

Government 91

Government APIs Best practices Enterprise 91

OctopusTech

JANUARY 20, 2025

Training and coaching of call agents: Agents are provided with constructive feedback based on the evaluation, with a focus on areas of improvement. The behaviors assessed may include understanding, caring, helping, compliance, resolution, and call handling time.

Call Center 62

Call Center Scripts Benchmark Average Handle Time 62

AWS Machine Learning

MARCH 3, 2025

The playground provides immediate feedback, helping you understand how the model responds to various inputs and letting you fine-tune your prompts for optimal results. Choose Open in playground to access an interactive interface where you can experiment with different prompts and adjust model parameters like temperature and maximum length.

Benchmark 113

Benchmark APIs Construction Enterprise 113

CSM Magazine

FEBRUARY 5, 2025

Has the confidence to handle customer inquiries, complaints, and feedback effectively. Customer Feedback Insights: Share customer data or survey results with your rep to help them understand what customers value most. Step 5: Monitor and Provide Feedback Your support reps growth doesnt end after initial training.

Customer Support 52

Customer Support Customer centricity Construction Morale 52

CSM Magazine

DECEMBER 2, 2024

Regular evaluations and feedback sessions can help individual practitioners to improve their performance over time. Feedback and Patient Experience Surveys Surveys are a useful tool to gain insights into patient experiences. Providers should regularly monitor these reviews and respond to both positive and negative feedback.

Healthcare 52

Healthcare Customer Service Surveys Wait times 52

CSM Magazine

MARCH 14, 2025

Coaching your team to deliver outstanding service requires more than just providing feedback or hosting training sessions. Provide real-time feedback on how theyre doing and celebrate small wins to build confidence. Provide constructive feedback on their approach. Team members need constructive feedback to develop.

Coaching 52

Coaching Customer Service Construction Feedback 52

Calabrio

APRIL 11, 2025

Reviewing Customer Feedback: Use customer interaction data to determine your audiences most common concerns and biggest needs. This nesting phase can include supervisors, evaluators, or dedicated coaches providing immediate feedback, guidance, and support to reinforce learning and help build confidence. Ask: What are customers saying?

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

NobelBiz

NOVEMBER 5, 2024

Feedback sessions, career development opportunities, and team-building activities will help with bonding and loyalty of agents with the company by reducing attrition. The rush to implement it often results in hastily constructed strategies focused on quick hits and short-term ROI rather than long-term operational efficiency.

Contact Center 52

Contact Center CRM contact center solutions Outbound sales 52

TeleDirect

MARCH 20, 2025

Performance Feedback and Coaching Once audits are completed, share results with agents to provide constructive feedback. Regular feedback sessions and collaborative evaluations. Implement Real-Time Call Monitoring Monitoring live calls enables immediate feedback and intervention when necessary.

Best practices 62

Best practices Calibration Average Handle Time First call resolution 62

Calabrio

MARCH 7, 2025

Lack of Support and Communication: Poor communication from management, inadequate support, and a lack of feedback can create a negative work environment. Provide early engagement and feedback. Regularly check in with new hires, offer support, and provide constructive feedback during the initial onboarding period.

Call Center 52

Call Center Benchmark Gamification Contact Center 52

AWS Machine Learning

OCTOBER 24, 2024

These agentic workflows decompose the natural language query-based tasks into multiple actionable steps with iterative feedback loops and self-reflection to produce the final result using tools and APIs. Acknowledgements The author thanks all the reviewers for their valuable feedback.

APIs 97

APIs Best practices Construction Engineering 97

Calabrio

JANUARY 17, 2025

How to discuss contact center career growth with agents Having open and constructive conversations about career growth is crucial. Leverage data and tools: Use contact center analytics to identify strengths and areas for development, and provide agents with actionable feedback.

Contact Center 52

Contact Center Coaching Construction Analytics 52

CSM Magazine

FEBRUARY 19, 2025

Get Feedback : Peer review and professional editing services can provide excellent insights. Writers in this field must cultivate a sensitivity to criticism and an openness to revising and refining their work based on the constructive feedback they obtain from others.

Customer Service 52

Customer Service Construction Feedback Education 52

AWS Machine Learning

JANUARY 14, 2025

For example, in a network of agents working on software development, a coordinator agent can manage overall planning, a programming agent can generate correct code and test cases, and a code review agent can provide constructive feedback on the generated code. Each agent can be designed and customized to excel at a specific task.

Finance 119

Finance Benchmark Construction Enterprise 119

AWS Machine Learning

JULY 9, 2025

Only use the information returned by the below tools to construct your final answer. - Afterward, Parcel Perform collected user feedback internally and monitored logs from LangSmith Tracing to verify performance was maintained. Never query for all the columns from a specific table, only ask for the relevant columns given the question.

Engineering 74

Engineering Analytics APIs Wait times 74

AWS Machine Learning

JANUARY 6, 2025

We also discussed the different ways of processing our data, and how it could be done using the various constructs and tools that SageMaker provides in a user-friendly and straightforward manner. Try this approach for building your own custom anomaly detection model, and share your feedback in the comments.

Scripts 111

Scripts Metrics Construction Accountability 111

AWS Machine Learning

MARCH 27, 2025

In the following sections, we provide a detailed explanation on how to construct your first prompt, and then gradually improve it to consistently achieve over 90% accuracy. Later, if they saw the employee making mistakes, they might try to simplify the problem and provide constructive feedback by giving examples of what not to do, and why.

Education 111

Education Engineering APIs Enterprise 111

AWS Machine Learning

MAY 29, 2025

Well-constructed prompts include specific details about subject, style, lighting, perspective, mood, and composition, and work better when structured as image captions rather than a command or conversation. Give it a try and let us know your feedback in the comments. If no filter is triggered, the final image is returned.

APIs 110

APIs Best practices Construction Scripts 110

Calltools

MARCH 19, 2025

Recording conversations often makes it easier to show agents where they made mistakes and offer constructive feedback. Improved Agent Training Train agents to follow all medical dialing regulations and to use empathy when communicating with patients. Monitor agents to discover opportunities for improvement.

Call Center 52

Call Center Healthcare Best practices Contact Center 52

ChurnZero

APRIL 25, 2025

And what you need to highlight (or track down) may depend on your customers: Retention outcomes (cancellations, downgrades, discounts) Data from other departments (feedback surveys, support tickets, A/B testing, user-generated content) Company events or incidents (system outage, product changes) Interlude: how ChurnZero can help.

Finance 52

Finance Metrics Engineering Construction 52

JustCall

MAY 20, 2025

Provide constructive feedback to enhance performance and development. Encouraging feedback to make employees feel involved in the process. For instance, delivering negative feedback in a public setting may be inappropriate, whereas a private conversation would be more effective.

voip 52

voip Construction Best practices CRM 52

AWS Machine Learning

MAY 14, 2025

train_dataset = train_dataset.map(tokenize, remove_columns=["prompt"]) test_dataset = test_dataset.map(tokenize, remove_columns=["prompt"]) Prepare the training and validation datasets for SageMaker training by saving them as arrow files, required by SageMaker HyperPod recipes, and constructing the S3 paths where these files will be uploaded.

Scripts 76

Scripts Benchmark Engineering Construction 76

AWS Machine Learning

JULY 11, 2025

RRDA empowers over 4000 non-technical users to identify correct metrics, construct validated SQL, and generate complex visualizations—all through natural conversation. Transparent processing feedback maintains user engagement and builds confidence during complex operations like SQL generation and knowledge retrieval.

Metrics 78

Metrics Engineering Enterprise APIs 78

AWS Machine Learning

NOVEMBER 29, 2024

Constructed from 1887 to 1889 as the centerpiece of the 1889 World's Fair, it was initially criticized by some of France's leading artists and intellectuals for its design, but it has become a global cultural icon of France and one of the most recognizable structures in the world. Question: What is the Eiffel Tower?

Benchmark 134

Benchmark Engineering Construction APIs 134

AWS Machine Learning

MAY 22, 2025

A deviation from that can be corrected by feedback from users. This post demonstrates how Amazon Bedrock , combined with a user feedback dataset and few-shot prompting, can refine responses for higher user satisfaction. Recent studies have highlighted the value of feedback and prompting in refining AI responses.

Feedback 107

Feedback Construction Management Enterprise 107

AWS Machine Learning

JUNE 16, 2025

RCA agent – This agent for Amazon Bedrock constructs a multistep, multi–large language model (LLM) workflow to perform detailed automated RCA, which is particularly useful for complex diagnostic scenarios. If you have feedback about this post, leave a comment in the comments section.

Engineering 117

Engineering Benchmark Enterprise Construction 117