connect business-continuity 
ShepHyken
FEBRUARY 12, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How is artificial intelligence used to improve customer interactions in contact centers? Companies can build strong connections and foster loyalty by tailoring interactions to individual customers and showing genuine care and understanding.
ShepHyken
APRIL 23, 2024
Regardless, it made me think that what looks good on the outside may not be so good on the inside. Unfortunately, there are businesses that fall into the same category as my friend’s automobile. In the business world, this is akin to the feedback your customers give you. Your business is the same.
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ShepHyken
SEPTEMBER 19, 2023
In close games, when my team is up by one or two goals, I remember my school days when our coaches encouraged us to continue playing to score, even when we were winning, versus switching to more defensive play to prevent the other team from scoring. So, what does this have to do with business, specifically customer service and CX?
ShepHyken
AUGUST 23, 2022
Top Takeaways: Customer loyalty is based on the customer’s emotional connection with the company. How much value do relationships have in business? How do you get an emotional connection with an eCommerce company or a typical business where you have very little, if any, connection? Shared values.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
ShepHyken
APRIL 14, 2024
Balancing Customer Loyalty in an Age of Growing Business Costs by Tom Behnke (Retail TouchPoints) Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times. Over 90% of businesses today offer a loyalty program.
ShepHyken
SEPTEMBER 2, 2020
Isn’t that what you want with all of your customers—a long-term relationship in which the customer continues to pay for what you sell? Actually, I like that businesses that would normally call a customer a “customer” promote them to the level of guest. In business, I’ve always believed that people do business with people.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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Download the report to learn how executives can find and use VoC data to make more informed business decisions. A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data.
Advertiser: The Office Gurus
Reliable Connectivity. Business Continuity. However, the COVID-19 crisis forced BPOs to deploy the solution in order to support their customers, inevitably resulting in several innovative improvements to the work-at-home platform, particularly in the nearshore region. Positive Agent Experiences.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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