TechSee

JANUARY 9, 2023

Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. Integrating Visual Engagement Technology in Your Field Service Strategy. This past year was a landmark for visual service engagement. Visual Self-Service.

Technology 109

Technology Telecommunications Self service Consulting 109

TechSee

SEPTEMBER 22, 2020

Field service organizations in 2020 are challenged to continue providing the service excellence their customers expect while minimizing human contact. It can also alleviate pressure on field forces by enabling customers to resolve issues in self-service. The Use of AR in Increasing Field Service Efficiency.

Self service 207

Self service B2B Customer centricity Technology 207

CCNG

DECEMBER 20, 2023

The promise of AI and RPA to solve service issues and reduce labor costs is gradually becoming a reality. Similarly, RPA has proved valuable in automating routine tasks, improving service delivery, and increasing efficiency. Think HAL, the sentient computer from "2001: A Space Odyssey.”) More on that later.)

Call Center 195

Call Center Chatbots CCNG Technology 195

TechSee

JANUARY 29, 2019

No – computer vision. Computer vision is especially essential in CRM where the visual gap is greatest: the customer sees a specific item in his physical environment, such as computer cables, utility bill, car damage, etc., Rise of Computer Vision. Enterprise adoption of AI in CRM.

CRM 164

CRM Personalization Self service Sales 164

TechSee

APRIL 2, 2019

And that gap was the genesis of the computer vision revolution in customer assistance. What is Computer Vision AI? Computer vision is the technology that enables computers to see, recognize and process images in the same way as humans – and then some. Computer Vision AI Comes of Age.

Contact Center 174

Contact Center Average Handle Time B2C Banking 174

TechSee

DECEMBER 10, 2019

Customers prefer NOT to deal with your customer service team, with 67% wanting to access support without calling. Finding out how to reduce call center volume by deflecting those simple interactions to alternate service channels translates into major savings for contact enters. When self-service fails. What is Call Deflection?

Call Center 136

Call Center Self service Contact Center Interactive Voice Response 136

TechSee

SEPTEMBER 7, 2021

When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. Using visual assistance powered by computer vision AI, field technicians can use their smartphones or tablets to capture images of a completed job.

Technical Support 191

Technical Support Sales Upselling Technology 191

TechSee

JULY 28, 2022

The evolution of chatbots in customer service has generated much fanfare over the years. Chatbots promise a better customer experience by reducing wait times, delivering the digital experiences customers want, and providing 24/7 service on-demand. Add computer vision AI to chatbots to reduce friction points in issue identification.

Chatbots 109

Chatbots Self service Wait times Technology 109

AWS Machine Learning

FEBRUARY 13, 2024

In this post, we discuss how BigBasket used Amazon SageMaker to train their computer vision model for Fast-Moving Consumer Goods (FMCG) product identification, which helped them reduce training time by approximately 50% and save costs by 20%. Store data in an Amazon Simple Storage Service (Amazon S3) bucket.

Engineering 100

Engineering Gamification Scripts Big data 100

TechSee

APRIL 25, 2022

Ever wonder how the human brain can compute distance? When both eyes focus on an object, the difference between the visual images that each eye perceives due to its unique angle – known as retinal disparity – is the phenomenon that allows the human brain to compute depth perception. The Point Correspondence Problem. Source: [link].

Technology 109

Technology Engineering Customer Service Customer Experience 109

TechSee

JUNE 23, 2021

The pandemic was the catalyst that pushed many service organizations to re-think the way they interact with customers. Today, remote assistance has become a standard in customer service and is here to stay. Using computer vision, they could give ‘smart eyes’ to their self-service tools that tended to fail.

Self service 168

Self service Enterprise Upselling Technology 168

TechSee

AUGUST 12, 2020

Gartner has placed MX among the top technology trends of 2020, predicting that by 2023 , more than 25% of large enterprises’ mobile apps, progressive web apps and conversational apps will be built or run through an MX development platform and the central role of Computer Vision in multiexperience is now starting to be understood.

Self service 109

Self service Entertainment Technology Engineering 109

TechSee

DECEMBER 21, 2020

Large suppliers may have thousands of field employees that service their customers, ensuring that shelves are appropriately stocked, but companies also pay a premium for shelf space. Bridging the visual gap with Augmented Reality and Computer Vision. Leverage vision to optimize in-store CPG inventory remotely.

Management 152

Management Real estate Self service Analytics 152

TechSee

JULY 29, 2020

Maximizing the time spent on service delivery is a core KPI for field service organizations. However, according to Field Service Insights , the standard for technician utilization in the field service industry is just 64%. Computer Vision recognizes devices and identifies specific parts.

Enterprise 109

Enterprise Consulting Consulting Technology 109

TechSee

SEPTEMBER 15, 2022

15, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision solutions for customer service, today announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business.

Big data 109

Big data Consulting Consulting Contact Center 109

TechSee

JUNE 9, 2022

Gartner reports that self-service costs around $0.10 Research shows that 9 in 10 self-service sessions end without a successful resolution, and the flow from self-service to a phone call to the service team can be anything but convenient. No Vision, No AI, No Service. per contact. Who Changed the Channel?

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

TechSee

JULY 31, 2019

Computer Vision is the field of Artificial Intelligence that enables computers to understand and analyze the real world. An increased need for automation and a growing demand for vision-guided robotics and other industry-specific systems are driving massive adoption of Computer Vision applications.

Automotive 149

Automotive Healthcare Self service Transportation 149

TechSee

MAY 19, 2020

The level of effort involved in proactively registering their products is often too high, even though without product registration, brands cannot validate the warranty in order to provide effective service. Visual self-service product registration. Product registration process trends. Data in exchange for value.

Self service 207

Self service Sales Customer effort Technology 207

TechSee

JANUARY 28, 2020

Computer Vision Artificial Intelligence (AI) is allowing retailers to attack a primary pain point for consumers. It’s all about providing fast, effortless and effective self-service. Computer Vision integrated with digital payment solutions makes sure the right customers are charged for the right goods.

Wireless 136

Wireless Self service Sales Chatbots 136

TechSee

MAY 5, 2020

Modernizing field service management (FSM) has become a priority for many organizations in a sector largely defined by legacy systems and outmoded practices. Many seasoned field service technicians are old-school – having only begun using smartphones in the recent past – creating efficiency issues within FSM. The Salesforce FSM Effect.

Enterprise 109

Enterprise outsourcing Analytics Surveys 109

TechSee

APRIL 1, 2024

Our exciting suite of self-service solutions, powered by MultiSensory and Conversational AI promises to revolutionize customer service. This AI-guided solution empowers fiber service providers to offer customers a seamless self-installation experience, reducing costs, accelerating activation, and improving overall satisfaction.

Self service 124

Self service Consulting Consulting Contact Center 124

TechSee

JANUARY 14, 2020

The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. For example, contact centers will now require data scientists, data analysts and self-service app developers.

Virtual Agent 109

Virtual Agent Self service Contact Center Call Center 109

TechSee

JULY 8, 2020

Field service organizations have long been implementing measures to reduce their high operational costs. Remote maintenance is therefore becoming a preferred solution for many field service organizations, as it enables technicians to monitor and maintain customer systems from afar using a range of tools and sensors.

Technology 109

Technology B2B Engineering Technical Support 109

TechSee

DECEMBER 31, 2019

Their customers are more likely to make repeat purchases, to try additional products or services, and to recommend the brand to family and friends. However, many companies are still struggling to make the customer service experience as effortless as possible. Customer Service will become increasingly AI-driven.

Customer Service 136

Customer Service Analytics Chatbots Self service 136

TechSee

AUGUST 15, 2021

When dealers are responsible for the warranty management services, the manufacturers are required to reimburse their dealers for repairs performed on equipment under warranty. computer OEMs . Assisted Service. Self-service. B2B Warranty Cost Management Using Vision. reduction of market share . medical equipment .

Management 207

Management Self service B2B Contact Center 207

TechSee

MAY 18, 2023

Visual Intelligence Studio is a no-code computer vision AI model builder that allows quick and easy training of highly accurate computer vision models. Scalability: VIS is a highly scalable platform that seamlessly integrates into existing customer service and support workflows or stacks.

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109

TechSee

DECEMBER 3, 2019

Over a quarter say that getting their questions answered by customer service is becoming harder. Some knowledge bases can also proactively present issue resolution suggestions to customer service representatives in real time. The visual gap in service delivery. This lack of efficiency has not escaped the notice of customers.

Contact Center 136

Contact Center outsourcing Customer Service call center solutions 136

AWS Machine Learning

APRIL 5, 2024

It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. It requires no machine learning (ML) expertise to use and we’re continually adding new computer vision features to the service.

APIs 105

APIs Advertising Enterprise Technology 105

TechSee

MARCH 30, 2021

New thinking is pointing to another area of focus for boosting sales: Customer Service. Contact center agents and field service technicians are probably the best placed salespeople within the organization. But how can Customer Service agents and technicians make the shift to become sellers? What is Visual Assistance?

Customer Service 109

Customer Service Upselling Self service Contact Center 109

TechSee

MAY 19, 2021

In the last few years, the customer service domain has experienced an awakening with the rising awareness of the benefits of delivering a good customer experience. Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency.

Technology 159

Technology Customer Service Technical Support Analytics 159

AWS Machine Learning

APRIL 11, 2024

AWS was the first Cloud Service Provider (CSP) to offer NVIDIA GPUs in the public cloud, and remains among the first to deploy NVIDIA’s latest technologies. NVIDIA’s next-generation Grace Blackwell processor marks a significant step forward in generative AI and GPU computing.

Entertainment 98

Entertainment Marketing Best practices Technology 98

AWS Machine Learning

OCTOBER 26, 2023

Inferentia has enabled us to run our You Only Look Once (YOLO) computer vision models five times faster than our previous solution and supports seamless, real-time shopping experiences for our customers. Our AI/ML research team focuses on identifying the best computer vision (CV) models for our system.

APIs 99

APIs Technology Banking Customer centricity 99

TechSee

MAY 28, 2019

Call deflection is the process of routing a customer enquiry to an alternative service channel. For that reason, successful call deflection strategies allow enquiries to be deflected to self-service channels such as FAQs, live chat, community forums, knowledge center databases and virtual agents. Computer Vision AI.

Self service 122

Self service Chatbots Virtual Agent Contact Center 122

TechSee

APRIL 21, 2021

Next-step suggestion: Consider implementing a pilot program to determine how collaboration between customer service agents and subject matter experts can improve service, based on KPIs such as CSAT and FCR rates. Computer Vision AI-Based Self-Service. AI is reshaping the enterprise approach to self-service.

Call Center 136

Call Center Contact Center Self service call center solutions 136

TechSee

NOVEMBER 11, 2019

That’s why many vendors are turning to self-service options for effective Smart Home support. Online troubleshooting wizards and how-to videos are both useful resources but they lack the interactive dimension that is at the core of effective self-service delivery. 4. Computer Vision & Augmented Reality.

Technology 138

Technology Self service Wireless Contact Center 138

TechSee

JANUARY 14, 2020

The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by customer service teams would see a 143% increase by 2020. For example, contact centers will now require data scientists, data analysts and self-service app developers.

Call Center 124

Call Center Virtual Agent Self service Contact Center 124

TechSee

FEBRUARY 2, 2022

In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the benefits of delivering a good customer experience. With this in mind, forward-thinking brands are using social networks to demonstrate their excellent customer service skills.

Call Center 124

Call Center Technology Interactive Voice Response Analytics 124