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309: Bill Eckstrom – Coaching for Leaders and Managers

CX Global Media

Sean Ryan was put in charge of an engineering team that had more experience than he had been alive. The post 309: Bill Eckstrom – Coaching for Leaders and Managers appeared first on Customer Experience Strategy and Tactics.

Coaching 156
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Most Effective Software Engineering Practices

CSM Magazine

Following this link [link] , you can learn more about software engineering’s most popular practices that are widely used by programmers from all over the globe. Moreover, coding techniques are a common standard among the software engineering community. So if you are a newbie in this niche, you need to learn everything about them.

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3 Tactics to Level Up Your Call Center Coaching With Speech Analytics

SharpenCX

But how can you effectively coach and improve the performance of a dispersed workforce? And using data from real customer conversations gives you the context you need to effectively coach your team. That’s why I’m diving in on how to use speech analytics to improve coaching and engagement in your call center. .

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Coaching Your Salespeople off Plateaus

Integrity Solutions

Here’s how coaching can help them get back on track and hit their numbers again. Like the “check engine” light in your car, they’re the indicator that something else is wrong. Coaching your people around these two areas can help them release their inner achievement drive so they can get back on track and hit their numbers again.

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Executive Report: The Customer Data Too Often Overlooked by the C-Suite

A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.

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Coaching Your Salespeople off Plateaus

Integrity Solutions

Here’s how coaching can help them get back on track and hit their numbers again. Like the “check engine” light in your car, they’re the indicator that something else is wrong. Coaching your people around these two areas can help them release their inner achievement drive so they can get back on track and hit their numbers again.

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The Supervisor Cadence – Does It Drive the Wrong Behavior?

CCNG

Coach the agent for 20 minutes – check off the box and get the green dot. Understanding the mental process for supervisors It’s time for the 15-minute agent coaching time. Because the culture hasn’t been re-engineered for the remote environment, the agent doesn’t feel emotionally engaged and is lonely. Does that make sense?”

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