Coaching Engineering Technical Support Upselling 
SmartKarrot
JUNE 9, 2022
As we grow, hire, coach, and mentor a customer success team passionate about helping customers get the most from their investments in Sync. Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Drive value for customers by helping them achieve their business and technical outcomes.
SmartKarrot
NOVEMBER 14, 2022
As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Work cross-functionally with engineering to deliver unified business goals.
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SmartKarrot
JANUARY 17, 2023
Role: Customer Success Lead Location: San Mateo, CA, United States (Hybrid) Organization: North Starr As a Customer Success Lead, you will lead and coach a team of customer success managers. Upsell services and continue to prove company value to customers. Actively promote the value of company products.
SmartKarrot
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Role: Director of Customer Experience Location: Charlotte, NC, US Organization: Ekos As a Director of Customer Experience, you will oversee a world-class customer lifecycle and all aspects of client health including onboarding, support, value realization, and contract renewal, while spearheading further adoption of Ekos services for the customers.
SmartKarrot
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Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.
SmartKarrot
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Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team. Apply here: [link] Role: Director / Sr.
SmartKarrot
JANUARY 4, 2021
Retain and grow client base through identifying cross/upsell opportunities. Client support and issue resolution. As an Associate/Portfolio Customer Success Manager, you will proactively coach customers and deliver Customer Success Plans that enable fast deployment and adoption. Onboard and train new customers on the solution.
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