TechSee

MARCH 7, 2023

Deborah Woods, Contact Center Manager, Costa Express Limited – With a strong track record of exceeding business metrics and a leader who can influence people at all levels and negotiate effectively, Deborah is a professional, goal-oriented people manager. We were excited to see her leading the conversation at MCW23 last week.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

JustCall

NOVEMBER 25, 2022

aids sales teams in enhancing performance and lowering acquisition expenses. The application provides sales representatives with in-conversation indications in real time to aid in improving customer engagement. Users: Sales; Sales Executive Industries: E-Learning; Education Management Market Segment : 59% Mid-Market ; 38% Enterprise.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

ChurnZero

DECEMBER 9, 2022

They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS. Q: Based on your acquisition experience, are for-sale businesses focusing on the customer and NPS? Steve Gladis is my executive coach. They give us NPS goals.

Coaching 52

Coaching Metrics Marketing Enterprise 52

Callminer

FEBRUARY 4, 2021

Now more than ever, organizations need to actively manage the Average-Speed-of-Answer (ASA) metric. Coaching needs to happen in real time from management. Older citizens, the unhealthy, and those in low-income areas have always been targets for social engineering. John Cho is the Founder of My Pet Child. “To Michael Stahl.

Call Center 345

Call Center Contact Center Finance Consulting 345

Amity

NOVEMBER 28, 2018

Delivered as a service, Densify's patented optimization engine collects and analyzes data from cloud computing services and other IT environments, which is further combined with advisory services of cloud experts who report on cost, explore usage patterns, and project future trends. I am the GM, the coach and the player.

Coaching 106

Coaching SaaS Metrics Accountability 106

Horizon CX

MARCH 10, 2023

A permanent autonomous CX department often gets tasked with enterprise-wide metrics such as NPS yet no supervisory oversight, which sets up tension and conflict. Work with operating leaders as a visionary, coach, facilitator, and sympathetic listener. Pelco set a new path for post-sale support.

Education 52

Education Finance Accountability Coaching 52

ChurnZero

NOVEMBER 4, 2022

To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news. When CS teams only own customer satisfaction and engagement metrics, they lessen their business impact, and in turn, their value and authority.

SaaS 98

SaaS Customer centricity Finance Best practices 98

AWS Machine Learning

MAY 9, 2024

Verisk has embraced this technology and has developed their own Instant Insight Engine, or AI companion, that provides an enhanced self-service capability to their FAST platform. Beyond his professional passion, he enjoys reading, traveling, and coaching the middle school robotics team.

Engineering 94

Engineering Customer Support APIs Government 94

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. She has delivered over 1,500 transformative keynotes and coached over 20,000 leaders on elevating their companies’ CX game in the marketplace. Follow Jeanne on LinkedIn 6.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

SmartKarrot

DECEMBER 5, 2022

Hire, enable, coach and develop your team of high-performing CSMs to align with individual, team, and company goals. You will take care of the daily management of the Customer Success organization, including coaching & developing the team. Occasionally attend Sales meetings with the Sales team to provide technical insight.

Coaching 19

Coaching Metrics Accountability Sales 19

SmartKarrot

DECEMBER 13, 2022

Role: Global Director, Customer Success Location: London, England, United Kingdom Organization: SymphonyAI As a Global Director of Customer Success, you will work with Go to Market, product, and engineering colleagues in all regions to ensure the success of the business in achieving its growth, customer, people, and financial goals.

Engineering 19

Engineering SaaS Coaching Government 19

Kayako

APRIL 6, 2017

All too often a product development cycle starts with market research, gets approved by the board, developed and sold by a sales team before support is ever involved. Plus, they provide metrics that show the impact of frustrated customers on contact rate and customer satisfaction. Ask each other: What metrics are important?

Feedback 103

Feedback Coaching Metrics Customer Support 103

Callminer

FEBRUARY 21, 2018

He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. When call tracking software and a CRM merge, the sales team will have access to live customer insights which will allow them to follow up on leads quickly and efficiently. Peter Abah. Stacy Caprio. Stacy4Startups.

call center software 210

call center software Call Center Contact Center Analytics 210

SmartKarrot

JUNE 9, 2022

Create accountability across customer-facing teams by developing appropriate metrics and coordinating compensation and promotions with these metrics. As we grow, hire, coach, and mentor a customer success team passionate about helping customers get the most from their investments in Sync. Provide technical support for customers.

Upselling 19

Upselling Engineering Technical Support Metrics 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Support Sales organizations in positioning Services products. Lead and grow Radware’s Managed security services business in North America.

Engineering 19

Engineering Coaching Upselling Feedback 19

Nicereply

FEBRUARY 27, 2019

Let’s be honest – customer facing business functions (support, sales, marketing, success) are becoming indistinguishable from each other. This is something that I experienced first-hand when building customer support at Pipedrive and working with parts of sales and customer success operations.

Feedback 71

Feedback Sales Marketing Customer Support 71

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Work closely with Engineering, Marketing, and Design departments to integrate and streamline core processes across the company. Supervise space utilization performance against the client’s success metrics and provide recommendations to optimize.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

Amity

OCTOBER 28, 2016

After spending 8 years trying to find a fulfilling career, going from Engineer to Sales Rep, with a bit of Marketing in between, Nils Vinje finally had his “Aha!” Is career development different in Sales or Marketing? In Sales or Marketing, the organizations have been structured, running, and scaled a million times.

SaaS 100

SaaS Sales Coaching Engineering 100

SmartKarrot

NOVEMBER 9, 2022

You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.

Real estate 19

Real estate Consulting Consulting Technical Support 19

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Apply here: [link].

Upselling 19

Upselling Best practices Engineering Coaching 19

SharpenCX

JANUARY 28, 2020

Good management, proper training and coaching, employee engagement strategies, the list goes on. Include your IT team and any software engineers you may have on staff in the decision process to know you’re covering all your bases. How will you use training and coaching tools through the software? What’s next?

Call Center 69

Call Center call center software Abandon rate Contact Center 69

SmartKarrot

FEBRUARY 8, 2023

Apply here: [link] Role: Director of Customer Success ( 14 month contract) Location: Vancouver, BC, Canada (Hybrid) Organization: Plenty of Fish As a director of Customer Success, you’ll develop strategies to drive metrics on the quality and efficiency of the customer care and moderation teams.

Engineering 19

Engineering Best practices Customer centricity Coaching 19

Integrity Solutions

JANUARY 23, 2023

The past several years have certainly tested the mettle of even the most experienced salespeople and sales managers. Here’s a round-up of some of the key ideas that have stood out to them as well as their advice on new year’s resolutions for sales leaders and team members that will deliver the biggest impact this year.

Sales 78

Sales Coaching Accountability Metrics 78

SmartKarrot

MARCH 7, 2022

As a player-coach, you both will manage the enterprise customers as well as lead, motivate and enable a team of high-performing Customer Success Managers as we grow and scale the team. Define and develop metrics and dashboards to provide visibility and actionable insights to internal teams and leadership.

Enterprise 19

Enterprise Engineering Accountability Government 19

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Interact with other areas of their business to ensure customer success, such as Product and Engineering. Their success is the success.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

JANUARY 4, 2023

Engage Sales, Solutions, and Product/Engineering to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements. Guide and coach customers with proactive customer success processes.

Coaching 19

Coaching Accountability Engineering Best practices 19

JustCall

APRIL 19, 2023

Having a Revenue Generation Plan in Place If marketing is one side of the coin, sales is the other. Asking these questions even before launch will help your sales teams focus on creating the right funnels and sales strategies. It’s ideal for coaching and recommending improvements. What are the different pricing plans?

Customer centricity 52

Customer centricity Enterprise voip B2C 52

SmartKarrot

MAY 20, 2022

Collaborate and communicate with product and engineering colleagues to influence client success initiatives within the product roadmap. Own and drive key business metrics such as multi-product activation, renewal revenue, and LTV. Be an effective mentor and people manager who enjoys coaching and developing your team.

Engineering 19

Engineering Best practices Finance Coaching 19

SmartKarrot

APRIL 25, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Ensuring articulation of customer needs and success metrics across internal Ed-Fi stakeholders. Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams.

Best practices 19

Best practices Consulting Consulting Metrics 19

SmartKarrot

APRIL 28, 2023

You’ll be the alpha dog, coaching, mentoring, and directing our customer success managers to give each and every one of our clients an excellent experience. Work together with cross-functional teams from the sales, product, and engineering departments to guarantee our clients’ success.

Upselling 19

Upselling Coaching Engineering Customer retention 19

Xaqt

FEBRUARY 6, 2020

Perhaps you’ve even gone through the process of deploying your own enterprise business intelligence solution; you’ve consolidated your data, identified key metrics, built your performance dashboards and even generated ‘one version of the truth’ reports for all your managers. So now you’re probably asking yourself: what’s next?

Contact Center 52

Contact Center Enterprise Call Center APIs 52

SmartKarrot

MARCH 15, 2023

Establish and maintain excellent connections with important stakeholders across the organisation, including the sales, product, and engineering teams. Own the performance metrics in our CRM and apply them to enhance every team workflow. Cross-Functional Team Cooperation. health, contacts, initiatives, etc.).

Upselling 19

Upselling Engineering B2B Accountability 19

SmartKarrot

DECEMBER 7, 2022

Instill and drive culture and metrics focused on customer experience and service responsiveness. Build strong relationships of trust & collaboration across internal key functions, including Sales, Product, Engineering, Finance, Legal, HR, and Marketing. Drive customer engagement, and customer renewals, and increase NPS.

Customer retention 19

Customer retention Finance Accountability Coaching 19

Mindtouch

APRIL 17, 2017

We evaluated thousands of members within the Customer Success community and created a measurement that took into account a wide range of metrics including internet presence, influence, authorship, individual contributions, community engagement and participation. Don Otvos , Salesloft, Head of Solutions Engineering, @donnyo, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

SmartKarrot

APRIL 7, 2022

Define operational metrics for the group, and measure the Effectiveness of Customer Success. Implementing a system to document and communicate product feedback to relevant teams including Product, Engineering, Sales, Marketing, and Operations. Collaborate with the Site Reliability Engineering (SRE), TechOps, and Support teams.

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

OCTOBER 21, 2022

Interact with Sales, Product, Engineering, Support, Services, Finance and Executive teams to drive positive change on behalf of the customers. Align with Sales on expansion and retention strategies and processes. Develop metrics to measure the growth and performance of the team, and provide reports as needed.

Finance 19

Finance Upselling Coaching Engineering 19

SmartKarrot

MARCH 1, 2023

Role: Director of Customer Success Location: Toronto, ON, Canada (Remote) Organization: Sales Talent Agency As a Director of Customer Success you’ll be directing a group of six (soon to be seven) account managers who now look after 600+ accounts ranging from mid-market to enterprise. Metrics Management and Drive.

Enterprise 19

Enterprise Upselling Accountability Coaching 19