Help Scout

SEPTEMBER 18, 2018

We’ve seen tremendous success with it at Help Scout since formalizing the initiative earlier this year, and we’re excited to share those results with you now — and hopefully spark a broader conversation about how Support-Driven Growth can benefit a range of customer-centric businesses. Yes, and … is the ultimate “ upselling ” tool.

Coaching 40

Coaching Customer centricity Upselling Sales 40

SmartKarrot

MAY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Chevin Fleet Solutions As a Director of Customer Success, you will optimize the CS mission, vision, and customer journey map with the VP of Customer Success & Support. Help foster a company-wide, customer-centric CSM-focused culture.

Journey mapping 19

Journey mapping Coaching Government Upselling 19

SmartKarrot

FEBRUARY 1, 2022

Role: VP of Customer Success Location: Remote, New York, United States Organization: Teampay As a VP of Customer Success, you will coach the team on strategies for building trusted advisor relationships. Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities.

Accountability 19

Accountability Healthcare Upselling Metrics 19

Lumoa

JANUARY 31, 2023

Voice of the customer: where to start? Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management?

Customer Experience 176

Customer Experience Customer centricity Metrics Feedback 176

SmartKarrot

OCTOBER 21, 2021

Solve complex issues where analysis of situations or data requires an in-depth knowledge of the product and customer needs. Coach, mentor, and develop a team of Customer Success Managers for upward growth at both the IC and Manager level. Identify opportunities and lead upsell/cross-sell deals from start to finish.

Upselling 19

Upselling Accountability Customer centricity Coaching 19

Amity

MARCH 10, 2017

Whether it's as an individual Customer Success Manager, or as a SaaS leader transitioning to a Customer-Centric Organizational model, it goes without saying there's a lot to learn. Perry Monaco , Head of Customer Success at LinkedIn - The Americas. Getting started ban be dreadful.

Engineering 90

Engineering Upselling Metrics Customer centricity 90

aircall

FEBRUARY 1, 2021

From the very beginning, emphasize the importance of being customer-centric during your sales coaching program. Making a connection with customers. Customer experience. Upsell, cross-sell, referrals. Do some group training, but also customize it for individuals as much as possible. Storytelling.

Best practices 62

Best practices Sales Call Center Coaching 62

SmartKarrot

JUNE 15, 2021

Recruit, develop and motivate talented Customer Success team members who bring a customer-centric view to their everyday interactions. Proactively manage and develop team members through frequent coaching, performance reviews and training. Working with Membership Manager to identify any upsell/cross-sell opportunities.

Upselling 10

Upselling Coaching Customer centricity CRM 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Allison Pickens. Annette Franz. Ashna Patel. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JULY 6, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities.

Coaching 10

Coaching Finance Upselling Customer centricity 10

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

Lumoa

FEBRUARY 20, 2018

Set a common customer experience metric and target for the organization. Consolidate customer experience insights into one single dashboard and give all the teams the access to the same insights about what is driving the metric up or down. At Lumoa, we love NPS and widely recommend it to our customers.

Customer Experience 150

Customer Experience Customer centricity Feedback Metrics 150

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. If I had to sum it up, everything post-sale is the domain of the Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0

NobelBiz

JULY 25, 2023

Discover the transformative potential of data-driven decision-making and personalized interactions that cultivate lasting relationships with customers. Join us as we navigate the landscape of Customer Interaction Analytics and its significant impact on customer-centric approaches in today’s business world.

Analytics 98

Analytics Call Center Scripts Contact center software 98

SmartKarrot

JULY 26, 2022

Lead, coach and develop teams, bringing energy and passion for the business. Apply here: [link] Role: Customer Success Manager Location: New York, NY, US (Hybrid) Organization: GroupSolver, Inc. Delight customers with a positive, customer-centric attitude. Forecast and track key account metrics (e.g.

Coaching 3

Coaching Accountability Upselling Customer centricity 3

Playvox

APRIL 27, 2023

Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. Remember to keep it focused on key metrics.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

SmartKarrot

MARCH 14, 2022

Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth opportunities. Coach and develop team members with a hands-on approach.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

Education Services Group

OCTOBER 20, 2022

I left Washington, DC thinking that the event was hugely successful at connecting the audience to the art of crafting Customer Success at scale, while pushing the limits of Customer Success leaders’ abilities to own reporting on revenue metrics to the C-Suite or Board of Directors. The customer-centric CEO.

Coaching 10

Coaching Upselling Feedback Metrics 10