Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. Disney Institute Customer Experience Summit – May 7-9, Anaheim, CA.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

Talkdesk

APRIL 3, 2020

The coronavirus (COVID-19) is turning people’s daily lives upside down as governments around the world implement quarantines and social distancing strategies designed to slow down transmission. For many, 2020 already feels like the longest and most challenging year of our lives.

Chief Customer Officer 58

Chief Customer Officer B2C Government Contact Center 58

ChurnZero

NOVEMBER 30, 2023

Making the argument that AI will replace customer success teams were: Kathy Isaac , vice president of customer success at Carbide; and Allastair Meffen , vice president of customer experience at Definitive Healthcare. It’s also about being adaptable as you grow.” Regulations are coming.

Management 52

Management Chief Customer Officer Government Healthcare 52

Eptica

MAY 11, 2017

Date: Thursday, May 11, 2017 Coping with disruption through AI and human customer experience. Customer experience is vital to business success The sheer number of people attending the event, from all across Europe, was a real demonstration of the growing importance of customer experience to the bottom line.

Customer Experience 51

Customer Experience Chief Customer Officer Government Chatbots 51

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Many agree that the success of any corporate undertaking in customer experience heavily depends on whether CEOs and other key decision makers (can be board members or other) buy into it.

Customer Experience 40

Customer Experience Government Chief Customer Officer Journey mapping 40

Netomi

APRIL 27, 2022

Customer experience (CX) is now more important than ever, and even the White House is taking note: in a move to fix federal customer experience, the Office of Management and Budget will conduct research to better comprehend how people wish to deal with the government at various critical points in their lives.

Chief Customer Officer 52

Chief Customer Officer Customer advocacy Engineering Technical Support 52

Callminer

FEBRUARY 4, 2021

The pandemic has made it difficult for customers to establish contact with many businesses and government departments…”. Often, the only way a customer can contact an organization is through the contact center. Despite the pandemic, customers have retained the expectation that if they call you, you’ll be there for them.

Call Center 345

Call Center Contact Center Finance Consulting 345

CX Journey

JANUARY 26, 2016

Image courtesy of micahb37 Is the customer and his experience ingrained in your organization's DNA? A while back, I wrote a post titled, What the Hell is Customer Experience? That's how I think about customer experience when I talk about the customer and the customer experience being ingrained in the company DNA.

Customer Experience 39

Customer Experience Chief Customer Officer Customer centricity Education 39

Altivon

JANUARY 16, 2018

Companies everywhere have been schooled by the likes of Starbucks and Amazon, which have radically improved customer experience and dramatically benefited financially as a consequence. Why should city, state and local governments care? Tuck is former CIO for San Diego County Technology Office. Agent Empowerment.

Agent Empowerment 45

Agent Empowerment Chief Customer Officer Self service Government 45

Natalie Petouhof

JUNE 4, 2015

Key Principle #6: Future Markets: Healthcare, Government, Innovation, People, Passion… In a digital world, where business models are changing very fast (note not everyone agrees with this or sees it) business will need real-time data to make better decisions to make the customer experience the best it can be.

Big data 53

Big data Chief Customer Officer Analytics Consulting 53

Amity

APRIL 25, 2016

Andrew draws from almost ten years of strategic business consulting experience to help clients achieve their goals in Customer Success. VP of Client Experience - Compellon. Annette is a recognized Customer Experience thought leader who is passionate about helping build people-focused organizations. CSM Corner.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Squelch

OCTOBER 25, 2019

We were grateful for the opportunity to ask questions about the challenges facing their customer support and success teams and show how the Squelch customer experience optimization solution might be able to help. What has fundamentally changed in the industry is how much we care that the customer achieves their business outcome.

Chief Customer Officer 40

Chief Customer Officer Entertainment Government Upselling 40

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Andrew Marks.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

CX Journey

FEBRUARY 8, 2017

One of the questions that Scott asked me during our session is what I'd call the customer experience officer's (CXO's) "first 90 days." Phase 1: Information Gathering Having a CXO is critical to success for any customer experience transformation. If you missed our conversation, you can f ind it on their site.

Education 50

Education Customer centricity Government Customer Experience 50

ChurnZero

NOVEMBER 19, 2019

ChurnZero was recognized as a Tech 100 Company and our Chief Customer Officer, Abby Hammer, was named a Tech 100 Executive. . Siemens Government Technologies. NVTC’s Tech 100 awards celebrate the most innovative technology companies and top tech executives in the region. GuidePoint Security LLC. ScienceLogic. Attain, LLC.

Calibration 10

Calibration Chief Customer Officer Government Consulting 10

SmartKarrot

OCTOBER 27, 2020

The steps in a customer success roadmap are: Assessing your company’s strengths towards customer experience Setting up the right CS team Choosing the right metrics Understanding customer goals Setting up your own SMART goals Imparting organization-wide CS culture. Assessing company’s strength. Choosing the right metrics.

Journey mapping 10

Journey mapping Chief Customer Officer Metrics Customer centricity 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The entire C-suite is responsible for the customer.

Customer centricity 10

Customer centricity Chief Customer Officer SaaS B2B 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The entire C-suite is responsible for the customer.

Customer centricity 10

Customer centricity Chief Customer Officer SaaS B2B 10

CSM Practice

DECEMBER 4, 2020

Video Title: How to Prove Value to Customers. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Today I have Chris Singh, Global head of customer success management at SAP.

Benchmark 69

Benchmark Surveys Chief Customer Officer Management 69

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98

CX Global Media

JULY 10, 2019

Jim Iyoob Chief Customer Officer??, Learn the importance of the right combination of people and software when managing agent performance and customer experience. About Roger Lee : Roger Lee is responsible for all facets of the customer experience for Gridspace. Etech Global Services.

Contact Center 120

Contact Center Morale Coaching Analytics 120