Fonolo
JUNE 14, 2018
Overhauling company infrastructure to provide a more ‘personal’, intimate customer experience: Companies who have seen success in both online and in-store sales continue to reach the customer at every turn, via pop-up shops, alerts, and other innovative means. Adding to this personalization, chatbots can also field frequently asked questions.
Nextiva
JULY 8, 2019
To serve today’s customers, we must think beyond automated sales emails or chatbots. Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. We’re guessing, no. So, what’s changed in customer loyalty programs? How do you keep ramping up customer retention?
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TMP Direct
SEPTEMBER 16, 2021
With a combination of marketing tactics, sales techniques, technology and data, you can fuel your lead generation channels and make them work the way they’re supposed to. There is nothing wrong with a traditional, sales-driven cold call. The idea with chatbots is to help users find information when they need it the most.
Fonolo
MARCH 22, 2018
With the emergence of chatbots and customer service via email or Messenger, it’s easy to assume that this shift in technology is being directed by consumer preference. White Paper: 9 Critical Contact Center Trends for 2018. This white paper explores key areas that are sure to shake up the industry.
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Totango
AUGUST 23, 2022
For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Live chat and chatbots.
Callminer
FEBRUARY 4, 2021
Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. You may have a well-built contact center that focuses on email queries and chatbots at the detriment of live answering services.
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