Nextiva

JULY 8, 2019

To serve today’s customers, we must think beyond automated sales emails or chatbots. Ask yourself if you’d like to be pitched to immediately after you’ve downloaded an ebook or white paper. So, what’s changed in customer loyalty programs? How do you keep ramping up customer retention?

Customer Service 67

Customer Service voip Chatbots Customer retention 67

Fonolo

MARCH 22, 2018

Here are some key reasons why it’s critical to maintain an effective real-time call center strategy to ensure lasting customer satisfaction, retention, loyalty. Customers’ Trust a Person’s Voice Over Text. One lab study investigated whether text really was the future of customer service. Consistency Across Multi-Channel.

Customer Service 79

Customer Service Customer retention Call Center Contact Center 79

Callminer

FEBRUARY 4, 2021

More effectively identifying and managing customer vulnerability isn’t just a benefit for consumers, companies that can successfully support vulnerable customers deliver better customer service and improve customer retention and loyalty. Michael Stahl. Michael Stahl is the chief marketing officer of SERVPRO.

Call Center 345

Call Center Contact Center Finance Consulting 345

Totango

AUGUST 23, 2022

What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. B2B Customer Journey Touchpoints and Your Team.

B2B 116

B2B Journey mapping SaaS Engineering 116

Comm100

JANUARY 21, 2020

For new customers who land on your website after hours, a clear knowledge base and a helpful chatbot are two channels that can keep your leads moving along the digital journey. Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer.

B2C 40

B2C B2B Benchmark Best practices 40

Comm100

JANUARY 21, 2020

For new customers who land on your website after hours, a clear knowledge base and a helpful chatbot are two channels that can keep your leads moving along the digital journey. Whether the first connection with your lead happens on social media or your website, the right response time SLA will keep them on track to becoming a customer.

B2C 83

B2C B2B Benchmark Best practices 83

JivoChat

AUGUST 9, 2021

Long-term, your referral program will generate more and more growth–while you focus on finding more ways to create value for customers. Personalized customer service re-engages cold leads. Chances are, you’ve got some stalled-out deals hanging out in your sales funnel. Offer omnichannel customer service.

Personalization 52

Personalization Customer Service B2B SaaS 52