CHATGPT: ARE THERE OPERATIONAL PITFALLS IN THIS NEW TECHNOLOGY?
CCNG
JANUARY 10, 2024
In considering potential pitfalls when thinking about ChatGPT and AI within your contact center environment, let’s break them down into three categories: mitigating risk, quality assurance and the supervisor, and the employee and gig worker experience. If the information is constantly changing, a company must have an audit trail.
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