Eptica

JUNE 6, 2018

Tap into the potential of artificial intelligence AI techniques such as Natural Language Processing (NLP) and Text Analytics can help you go beyond keyword matching when responding to customer queries. Boosting fundraising through a joined-up experience - how Charities Aid Foundation is benefiting from AI.

Best practices 51

Best practices Analytics Contact Center Surveys 51

AWS Machine Learning

NOVEMBER 22, 2023

By reading this post, you will learn about the Cost Optimization pillar in the Well-Architected Framework with the IDP case study. Tagging helps you categorize resources by purpose, team, environment, or other criteria relevant to your business. Use Tag Editor to add tags to supported resources in bulk.

Finance 81

Finance Best practices APIs Accountability 81

TechSee

AUGUST 11, 2022

Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve service operations. Last week, we launched the Visual Intelligence Studio , a self-service, no-code computer vision AI training solution. Computer vision AI can see and understand as well as any human.

Enterprise 109

Enterprise Engineering Self service APIs 109

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. You can help them prioritize how they spend their time with insightful tags about bugs.

Engineering 52

Engineering Education Accountability Marketing 52

AWS Machine Learning

OCTOBER 17, 2023

Today, let’s review a case study where AWS and New Hope Dairy collaborated to build a smart farm on the cloud. While YOLOv5 is responsible for recognizing and tagging cows in a single image, in reality, videos consist of multiple images (frames) that change continuously.

Technology 95

Technology Biotechnology Engineering Consulting 95

TechSee

FEBRUARY 9, 2021

To meet your organization’s requirements — both today and in the mid and long term — adding these advanced capabilities will allow you to handle more use cases, offer support in a wider range of touchpoints, and ultimately drive more value. AI Capabilities.

CRM 109

CRM Technology Self service Best practices 109

AWS Machine Learning

JANUARY 13, 2023

For Peering connection name tag , you can optionally name your VPC peering connection.Doing so creates a tag with a key of the name and a value that you specify. This tag is only visible to you; the owner of the peer VPC can create their own tags for the VPC peering connection. Choose Create peering connection.

Analytics 70

Analytics Healthcare Scripts Accountability 70

Babelforce

FEBRUARY 24, 2021

Conversational AI is an increasingly common tool that enables customers to communicate their need with natural language. One speech recognition case study found that the automated system was able to capture intent fully in 75% of cases. The tagged skills align with call types. #2 Authenticating the caller.

Interactive Voice Response 52

Interactive Voice Response Contact Center Self service Surveys 52

ProProfs Blog

DECEMBER 11, 2020

One has to monitor and consider indirect mentions and casual tags as well. By investing in the right tools that are powered by the AI and ML capabilities, you can identify the data patterns and keep track of the service quality. For a generation that is always online, it is critical for a brand to be online as well.

Metrics 78

Metrics Customer Service Surveys Customer effort 78

Eptica

JANUARY 10, 2018

Date: Wednesday, January 10, 2018 Delivering an AI-powered customer experience at Birmingham City Council. As Georgina Foxwell, Head of Service Improvement for Customer Services, Birmingham City Council says, “Eptica provides an AI-based platform for our customer service that is built on a single source of knowledge.

Customer Experience 49

Customer Experience Average Handle Time Best practices Education 49

AWS Machine Learning

JULY 11, 2022

Business Development Manager for Amazon AI. He likes the opportunity to help customers understand Machine Learning and power of Augmented AI in AWS cloud. James Wu is a Senior AI/ML Specialist Solution Architect at AWS. helping customers design and build AI/ML solutions. Complete a labeling job.

Calibration 83

Calibration Engineering Automotive Technology 83

Eptica

JUNE 28, 2017

New technology such as artificial intelligence (AI) and Natural Language Processing (NLP) can help deliver the experience that customers now demand, as can adopting more collaborative approaches to service that remove silos between departments and seamlessly cover the entire customer journey.

Customer Experience 50

Customer Experience Multichannel Best practices Marketing 50

AWS Machine Learning

JUNE 24, 2022

Case study: Autonomous vehicle semantic segmentation. This feature is a very good way of identifying images that aren’t labeled correctly and tagging them to re-annotate. In her 3 years at AWS, she has helped set up AI/ML platforms for enterprise customers. We have already installed it through our requirements.txt file.

Metrics 90

Metrics Transportation Scripts Engineering 90

JivoChat

JANUARY 25, 2022

Case studies. Choose the keyword that best suits your goal, use it in the title tag, and include a meta description, which is a summary of the page content, and should contain the keyword as well. . Check the AI heatmaps to know precisely what areas on the landing page grab more attention. . Certificates. Testimonials.

Analytics 52

Analytics Construction Personalization Surveys 52

Eptica

JULY 2, 2019

Date: Wednesday, July 3, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Delivering best practice in Voice of the Customer programs. To find relevant insight in this haystack of data, brands need to invest in AI in order to deliver actionable customer intelligence quickly and efficiently. Published on: July 03, 2019.

Best practices 62

Best practices Surveys Metrics Feedback 62