Revation Systems

FEBRUARY 21, 2019

Siebel was a software company founded in 1993 in the San Francisco Bay Area; selling what was then a revolutionary customer relationship management (CRM) application. A story that reminds us all how important it is to continue innovating, even when it seems the market is already won. In short, Salesforce.

Healthcare 48

Healthcare CRM SaaS Contact Center 48

Uniphore

JANUARY 4, 2022

Case Studies. Moni Manor Chief Product Officer Moni Manor is Chief Product Officer at Uniphore, bringing over 25 years of experience with CRM, UC, CC and AI into this role. Conversational AI Platform. U-Self Serve. White Papers. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

aircall

OCTOBER 25, 2018

Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition. In my previous role, I was the sales enablement coordinator for a high-growth SaaS company. Case studies. Integration articles. ROI reports.

Sales 75

Sales B2B Outbound sales SaaS 75

ChurnZero

JANUARY 26, 2022

82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience. Reducing churn is at the forefront of all marketers’ minds.

Customer retention 52

Customer retention Chief Customer Officer Accountability SaaS 52

CustomerSuccessBox

MAY 9, 2022

Doing business while keeping a pleasant client relationship has become exceedingly challenging in today’s hyper-competitive SaaS industry. Hint: there’s a lot more here than what’s in your CRM!) An effective dashboard includes every aspect of your company or product that interacts with customers. Voice of Customer.

Metrics 52

Metrics Upselling Customer advocacy CRM 52

Nicereply

DECEMBER 7, 2022

This includes everything from training on your product or service to customer support materials like case studies and whitepapers to contact information for key stakeholders within your company. Giving your team the tools and resources they need to succeed is essential. Track KPIs through the Customer Success Report Card.

SaaS 52

SaaS Morale Feedback Accountability 52

JustCall

APRIL 5, 2023

When implemented correctly, CSM can: Preserve and increase a company’s revenue Increase customer advocacy Drive profitability as well as growth More importantly, customer success software can seamlessly integrate with your company’s existing CRM/help desk/social media management software to provide an in-depth view of the customer.

Management 52

Management CRM Analytics Customer retention 52

CustomerSuccessBox

MARCH 10, 2022

For customer advocacy, write case studies, and ask for referrals! Skills such as problem-solving, CRM software knowledge, and negotiation are good to have. Coming to the market, all SaaS companies hire for these roles because either the company is customer-centric or wants to increase revenue. But hold that thought!

Management 52

Management Customer retention SaaS Customer advocacy 52

CustomerSuccessBox

FEBRUARY 14, 2019

The customers that are retained help in bringing consistent monthly revenue for a SaaS company. E.g. Selling a CRM software as a software that can also reduce churn. Provide references, case studies, customer stories to Sales and Marketing. Case studies and testimonials help build trust among potential clients.

Management 67

Management Upselling SaaS Sales 67

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • Case Study: Elaine Turner® Brand and Oracle Commerce, Marketing and Customer Service-Upcoming. • ROI of Social Customer Service- Upcoming. •

CRM 40

CRM Automotive Analytics Big data 40

Amity

JUNE 11, 2018

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective.

Strategic Value 91

Strategic Value Customer retention SaaS Sales 91

ProProfs Blog

DECEMBER 6, 2021

Seamlessly transfer your form data to your marketing platforms, CRM, and more. SoGoSurvey is a cloud-based SaaS platform for creating, distributing, and analyzing multilingual surveys, forms, quizzes, assessments, and polls. Integration with Zoho CRM, MailChimp, Google Docs, etc. Researcher £70 /user /month. SoGoSurvey.

Surveys 78

Surveys Enterprise Feedback CRM 78

SmartKarrot

JANUARY 15, 2021

Let’s use a case study to explore both the benefits of smooth coordination and how to identify areas requiring collaboration. A SaaS company provides a point-of-sale and CRM product for the hospitality industry. The Product and Success teams frequently coordinate on feature development for the CRM product.

SaaS 19

SaaS CRM Transportation Accountability 19

JustCall

APRIL 13, 2020

Our CRM manages this process for us. Further, find out if there are any prospects downloading case studies or e-books. You can share case studies for illustrating how your clients are using your products to achieve their goals. Follow Set Working Hours and Have Regular Team Communications.

Sales 98

Sales CRM Chatbots Analytics 98

Amity

DECEMBER 22, 2014

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Investment Considerations for #CustomerSuccess #SaaS Click To Tweet.

SaaS 64

SaaS Strategic Value Customer retention Sales 64

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Tweet Welcome back to part two of my vendor profile on Bluenose. Product/Solution Footprint. Competitive Positioning.

Management 40

Management Sales Engineering SaaS 40

JivoChat

JULY 14, 2021

Case studies : this type of self-customer service asset is significant for B2B industries weighing up their options. Companies making a large investment want to see a company’s track record providing tangible results with your product or service in a similar use case that might apply to their own business.

Self service 52

Self service Chatbots B2B Customer centricity 52

SmartKarrot

APRIL 6, 2021

Understand what the objective is and create a financial case around it. Support your statement with real examples and case studies. Have case studies that include the benefits of customer success. Why can’t I use a CRM like I am doing now”? CRM tools do not adequately address the issues a CS team faces.

Chief Customer Officer 18

Chief Customer Officer Customer retention Upselling CRM 18

aircall

JUNE 7, 2021

We’ll also share an abbreviated case study on how Aircall developed its own commission plans for our sales team. The annual turnover rate in B2B SaaS sales averages around 34%. Aircall’s sales features include integration with major CRM platforms, skill-based routing, and coaching features like call monitoring and whispering.

Sales 62

Sales Finance Accountability Best practices 62

Amity

JULY 22, 2016

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective.

Strategic Value 57

Strategic Value Customer retention SaaS Sales 57

ClientSuccess

JULY 16, 2021

Much of it can be found in your Customer Success platform , CRM, product usage reports, survey tools, marketing systems, etc. To start, you need access to your data, which requires a clear understanding of where all of the customer data lives. Determining Your Perfect Metrics.

Construction 52

Construction Metrics Customer retention Surveys 52

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Why Digital Client Relationships are Crucially Important for SaaS Businesses.

SaaS 106

SaaS Journey mapping B2B Feedback 106

SmartKarrot

APRIL 9, 2021

Also, you will be heavily involved in CRM implementation. Apply here: [link] Role: Customer Success Manager (SaaS) Location: London, England, United Kingdom Organization: Deskpro As a Customer Success Manager, you will reduce customer churn, alongside upselling new products and services to increase the MRR.

Upselling 10

Upselling CRM Consulting Consulting 10

CrazyCall

AUGUST 16, 2019

Scott is straightforward and instead of selling you marketing BS, he shows real case studies and talks to industry experts who, on their own, built businesses that let them quit their jobs and live the life they want. Recommended episode: Testing SaaS Payment Terms with Jack Altman. SaaS Sales. a cold email SaaS platform.

Sales 115

Sales B2B Coaching Personalization 115

Totango

MARCH 2, 2021

The SaaS business model has transformed contemporary understanding of customer journey stages. Before the rise of SaaS, the customer journey was typically viewed from a marketing and sales perspective, as represented by the image of a funnel marking the steps from brand awareness to a sale. Case Studies. Consideration.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

SmartKarrot

APRIL 15, 2022

If you are a CRM, then reading these books is particularly important to know the latest tricks in the trade. Here are the top 10 customer retention books for CRMs to read in 2022 –. The Art of CRM: Proven strategies for modern customer relationship management. Like what you are reading? Sign up for our newsletter. Conclusion.

Customer retention 19

Customer retention CRM SaaS Customer centricity 19

CustomerSuccessBox

MAY 16, 2022

Since you choose to read this blog, I suppose you already know the gravity of Customer Success in a B2B SaaS business. Now, imagine having a great SaaS product where you are already providing the top-notch customer support, and somehow when the day of renewal comes your customer refuses to renew your subscription.

Management 52

Management Upselling SaaS Accountability 52

CustomerSuccessBox

APRIL 9, 2021

Why choosing the right Customer Retention Software has become so important for B2B SaaS Business? To know the answer, let’s have an overview of how customer retention works for B2B SaaS Business. 5 Points To Consider appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox. Integrations.

Customer retention 52

Customer retention B2B SaaS Accountability 52

SmartKarrot

APRIL 26, 2022

The impact of customer success in the B2B SaaS industry is prolific. Today customer success has become inevitable for the success of a B2B SaaS company. We are seeing many B2B SaaS companies today that have become quite serious about adopting customer success in their work environment. Now is the time to evolve it further.

B2B 10

B2B SaaS CRM Sales 10