Genroe

FEBRUARY 18, 2015

We will explore these questions, example cases studies and provide some practical approaches in this informal breakfast session. You’ll join a small group of peers discussing latest case studies from the USA and Europe. CustomerGauge: CEO of SaaS solution CustomerGauge, a platform which helps business retain customers.

B2B 45

B2B SaaS Consulting Consulting 45

CustomerSuccessBox

SEPTEMBER 4, 2019

The Marketing team for facilitating case studies, success stories, best practice docks, etc. The essence of SaaS applications are that they’re DIY (do it yourself) and meant to be implemented by the business users; hence the initial training is crucial. The post Attention CSMs : How to carpe your diem!

SaaS 78

SaaS Accountability Best practices Finance 78

ChurnZero

AUGUST 29, 2019

As a pioneer in contact center and customer experience technologies, Inflow Communications provides training and consulting to hundreds of customers around the world. . Since the company’s needs were not those of a typical SaaS organization, prospective solutions fell sh ort. . Read the complete case study here. .

Accountability 49

Accountability SaaS Contact Center Consulting 49

ClientSuccess

AUGUST 18, 2018

Real-world case studies and examples of peers like you. Jamey Jeff , Managing Director of Customer Success Solutions at Coastal Cloud , a consulting firm that helps organizations deliver innovative solutions with deep industry and cloud technology platform expertise. Date Held: Thursday, August 23rd, 11:00 AM (MST).

Chief Customer Officer 40

Chief Customer Officer B2B SaaS Consulting 40

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Designer and consultant, Matt Watkinson, will teach you how to make changes and improvements to your customers’ experience through his casual and engaging writing style. Author John R.

Customer Service 70

Customer Service Gamification Consulting Consulting 70

CSM Practice

FEBRUARY 24, 2020

Advocacy activity measures the number of advocacy activities your CSM or Customer Success team drove, such as referrals, reviews, case studies, etc. Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. 6. Net Promoter Score (NPS).

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

CSM Practice

FEBRUARY 20, 2020

An Advanced Analytics Case Study. A case study involving one of our clients at CSM Practice revealed the true determinants of customer account expansion: 1. This case study goes to show the power of data-based decisions making over mere guesswork based on sentiment. Introduction.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

Amity

JANUARY 13, 2016

In this issue of the SaaS Tattler we discuss how to make sure your Customer Success team is making the required impact. A Guide of SaaS Companies. In this article, Benjamin Brandall provides a guide to the importance of Customer Success for SaaS companies. • What Does "Customer Success" Mean for SaaS Startups.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

JustCall

APRIL 5, 2023

They could also include customer experience of the purchasing process and any consultation, feedback, and troubleshooting. Inspiring Real-Life Case Studies To Learn From Real-life case studies of successful customer success programs are a great way to see how customer success programs can work well for a business.

Management 52

Management CRM Analytics Customer retention 52

SmartKarrot

FEBRUARY 17, 2022

Role: Customer Success Director, SaaS (Remote) Location: Remote, United States Organization: Talentify.io Nurture customer advocacy in the form of testimonials, references, and case studies. Act as a consultant by using business data and contacting your customers to enhance existing B2B relations.

Customer advocacy 19

Customer advocacy Upselling B2B SaaS 19

CustomerSuccessBox

MARCH 14, 2022

Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. Creator: Nils Vinje , Founder & CEO, Glide Consulting. Using real-life use cases and case studies, this is the perfect crash course if you want to gain more confidence in fulfilling your role’s core tasks to the max.

Journey mapping 52

Journey mapping Accountability Construction Management 52

SmartKarrot

FEBRUARY 21, 2023

Enterprise SaaS/cloud software customer success positions require a minimum of seven years of progressive experience. 7+ years of experience working with or managing technical programmes, whether as a vendor, partner, ISV, consultant, or as a vendor. A minimum of three years of experience managing change and leading people.

Upselling 19

Upselling Technical Support SaaS Consulting 19

ChurnZero

FEBRUARY 26, 2021

But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In Blog: The SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales.

Management 59

Management Feedback Sales SaaS 59

ProProfs Blog

JUNE 30, 2020

I include case studies of role-model companies that will inspire any organization to kick-start its own revolution… an amazement revolution!”. The SaaS Sales Method for Customer Success and Account Managers. Nancy Duarte and Patti Sanchez are communication consultants and created a rage in the market with their book Illuminate.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

CSM Practice

FEBRUARY 24, 2020

Advocacy activity measures the number of advocacy activities your CSM or Customer Success team drove, such as referrals, reviews, case studies, etc. Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. 6. Net Promoter Score (NPS).

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CSM Practice

FEBRUARY 24, 2020

Advocacy activity measures the number of advocacy activities your CSM or Customer Success team drove, such as referrals, reviews, case studies, etc. Net Promoter Score (NPS) is the percentage of your customers that are likely to recommend your SaaS solution to others. 6. Net Promoter Score (NPS).

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

ChurnZero

DECEMBER 20, 2019

SaaS companies at all stages will continue to increase investment in Revenue and CS Ops to drive the alignment that’s critical for maximizing customer lifetime value. Greater collaboration between C S and Sales will result in “pods” of sales, C SMs , Consultants and Product Managers driving the expansion of target customers.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

APRIL 9, 2021

Apply here: [link] Role: Customer Success Manager (SaaS) Location: London, England, United Kingdom Organization: Deskpro As a Customer Success Manager, you will reduce customer churn, alongside upselling new products and services to increase the MRR. Be a Product Evangelist, consulting the top internet companies on their growth.

Upselling 10

Upselling CRM Consulting Consulting 10

SmartKarrot

JUNE 22, 2021

Help drive customer case studies and references highlight teams built with Terminal. Identify potential issues with each client and work cross-functionally with Business Development and Recruiting Teams to take timely and effective action to resolve them. Backlog management and feature priorisation.

Upselling 10

Upselling Metrics Feedback SaaS 10

SmartKarrot

FEBRUARY 3, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, Miami, FL Organization: simpleshow As a Vice President of Customer Success, you will become a product expert of the SaaS product (online video maker: mysimpleshow.com). Work closely with Sales on opportunities to grow your customers.

Customer centricity 10

Customer centricity SaaS Engineering Feedback 10

SmartKarrot

MAY 28, 2021

Service companies need to work like SaaS companies by keeping customer success at the core. Take for example: You own a digital marketing consultancy. For example, continuing the digital marketing agency scenario- you can share case studies of what worked for clients who are similar to them with tangible facts.

SaaS 10

SaaS Education Customer retention Upselling 10

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. is an internationally recognized customer experience consultant. Chelsea Krost refers to herself as the Millennial brand consultant and ambassador. Adrian Swinscoe. Annette Franz.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

SmartKarrot

JUNE 28, 2022

testimonials, case studies). Onboard new users and conducts training sessions designed to meet the individual needs of the account and end user with a consultative approach. Collaborate closely with Sales to support expansion opportunities. Identify opportunities for customers to act as advocates (e.g.

Best practices 3

Best practices Accountability SaaS Analytics 3

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software 98

call center software Call Center APIs Contact Center 98

SmartKarrot

SEPTEMBER 21, 2021

If you are into SaaS products, you know how demos are a big deal. A good SaaS product demos goes a long way in the purchase decision. Product demos, especially in SaaS, are crucial in decision-making. But, how to give a winning SaaS product demo that wins customers? What is a Product Demo? contact-form-7].

SaaS 10

SaaS B2B Finance Sales 10

CSM Practice

MARCH 13, 2020

As beneficial as they can be, the exit of a champion is one of the most common reasons for churn in SaaS companies for many reasons. At the early stages, you can improve your client’s loyalty to your solution through testimonials, case studies, “aha” moments, and a differentiated customer benefit. Leverage Existing Advocates.

SaaS 82

SaaS Best practices Enterprise Accountability 82

CrazyCall

MAY 20, 2019

Outbound Marketing — conveying value & Networking is for the AE’s, BDR’s & Marketing Reps should stick to volume, as right timing is everything in an oversaturated SaaS world. – Marcus Langmaid, Owner of Marcon Consulting. I would say the case study wins. Sales Tips #11-20.

Sales 123

Sales Coaching Scripts Education 123

JivoChat

JANUARY 17, 2021

Nor do they generate monthly recurring revenue like the best B2B SaaS brands. For contractors, that typically means convincing visitors to click a button connected to a lead capture form–think “book a consultation” or “request a quote.” Resources might include best practices, case studies, homeowner’s guides, etc.

Construction 52

Construction Sales Feedback Engineering 52

CrazyCall

AUGUST 16, 2019

Scott is straightforward and instead of selling you marketing BS, he shows real case studies and talks to industry experts who, on their own, built businesses that let them quit their jobs and live the life they want. Recommended episode: Testing SaaS Payment Terms with Jack Altman. SaaS Sales. a cold email SaaS platform.

Sales 115

Sales B2B Coaching Personalization 115

SmartKarrot

OCTOBER 13, 2022

What do you mean by the term expansion revenue in B2B SaaS? Here are the different types of expansion revenue that B2B SaaS enterprises take advantage of: Upsells. SaaS enterprises should not push for upsells or cross-sells that are not consistent with the client’s organic growth. You generate more revenue.

Accountability 10

Accountability Management Upselling Customer advocacy 10