CCNG

NOVEMBER 9, 2021

There are many incredible case studies of AI positively transforming the contact center. So for those looking to embrace AI, you don’t need to go buy servers, but you should consult some experts in the space, and take some time to tailor your strategy and integration before setting it live in the wild.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

Uniphore

JULY 10, 2021

Kumaran Shanmuhan CX & Automation Consulting Leader Jacada. Brian publishes quarterly “executive market studies,” featuring pointed analysis of research findings, industry trends, case studies and new technologies. Kumaran is responsible for solutions consulting at Jacada. Register Now.

Call Center 89

Call Center Contact Center Consulting Consulting 89

Beyond Philosophy

JANUARY 2, 2019

As a global Customer Experience consultant since 1998, before Customer Experience was a glint in its father’s eye, here’s what I say you need to do. Also, consider hiring outside consultants to talk to them about Customer Experience. Hire consultants to run a workshop. But we can change it. Those are the problems.

Customer Experience 390

Customer Experience Consulting Consulting Education 390

ShepHyken

NOVEMBER 13, 2019

He shared a case study that I’ve often thought about and even referenced in my articles and videos. Professor Stern was hired to consult with IBM when they were selling computers. That brings me to Lou Sterns, Distinguished Professor Emeritus of Marketing at Kellogg School of Management at Northwestern University.

Customer Service 285

Customer Service Consulting Consulting Surveys 285

CSM Magazine

APRIL 4, 2024

This could include product reviews, tutorials, case studies, and other forms of informative and persuasive content that inspire action and build trust. Regular newsletters, webinars, and one-on-one consultations can help nurture relationships with affiliates and keep them engaged and motivated to promote the brand.

Marketing 52

Marketing Education Consulting Consulting 52

CSM Magazine

JANUARY 30, 2024

Case Studies: Companies That Prioritize Customer Service Pioneers of Customer-Centric Excellence Let’s dive into real-world case studies to illuminate the exceptional commitment of companies that have elevated customer service to an art form.

Customer centricity 111

Customer centricity Benchmark Personalization Feedback 111

Beyond Philosophy

JULY 17, 2017

In our customer experience consultancy, we spend a lot of time educating people about the components of a great customer experience. Case Study: Enhance Your CX with This Technology. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Technology 332

Technology Consulting Consulting Customer emotions 332

Beyond Philosophy

APRIL 26, 2017

As the owner of a customer experience consultancy, it’s encouraging to see changes like this aimed directly at providing customers with a better experience overall. If you enjoyed this blog, you might also like: Case Study: Enhance Your CX with This Technology. People go to theme parks for emotional reasons, not rational ones.

Technology 283

Technology Consulting Consulting Customer emotions 283

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

Beyond Philosophy

JULY 7, 2022

First, we covered a case study about Nissan in the Middle East that found a way to change how people shopped for their cars to an online experience. appeared first on CX Consulting. It’s not that one is better, and one is worse; it’s just that they do different things. We touched on these topics before.

Technology 403

Technology Consulting Consulting Personalization 403

ShepHyken

DECEMBER 4, 2020

Do it yourself, or engage with a customer experience consultant like us. Customer Experience Roadmap Case Study. When you offer only one better touchpoint, all the other points look and feel even worse. So, take the time to build your customer experience roadmap and align your budgets with it. They deserve it.

Customer Experience 346

Customer Experience Airlines Customer centricity Surveys 346

Beyond Philosophy

SEPTEMBER 15, 2015

If you enjoyed this post, you might be interested in the following blogs: Case Study: Increase Your Sales by 47% By Doing This…. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Banking 383

Banking Telecommunications Consulting Consulting 383

TechSee

APRIL 24, 2023

Ideally, this will create a flywheel effect wherein each successive team or team member will serve as a case study for the next, further encouraging adoption and ultimately, improving your overall performance.

Average Handle Time 109

Average Handle Time Best practices First call resolution Coaching 109

Beyond Philosophy

OCTOBER 20, 2015

Witness their leaked training guide: Apple Case Study. The post 3 Ways to Improve Your Training to the Next Level appeared first on Beyond Philosophy | CX Consultants | Customer Experience. We know that over 50% of a Customer experience is emotional so this is important. Follow Colin Shaw on Twitter @ColinShaw_CX.

Consulting 399

Consulting Consulting Customer Experience Customer retention 399

Beyond Philosophy

JULY 10, 2017

In our global Customer Experience consultancy, we suggest attending to the Emotional Signature®, which measures the level of their emotional engagement customers have with you. Case Study: Enhance Your CX With This Technology. While innovative and enlightening, these tactics do not provide a comprehensive Customer Experience.

Airlines 314

Airlines Consulting Consulting Technology 314

Beyond Philosophy

MAY 10, 2016

It was one of the most successful marketing programs of 2014: https://www.thinkwithgoogle.com/case-studies/td-thanks-you.html. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. Republished with permission from CustomerThink.com.

Marketing 186

Marketing Banking B2C Consulting 186

Beyond Philosophy

FEBRUARY 3, 2015

Zhecho Dobrev, one of our consultants published his musings on this concept. 10 Call-to-Action Case Studies with Takeaways & Examples from Real Button Tests.” Dobrev asserts that most consumers say they want more choices, but they really want just enough choices. Sources: Aagaard, Michael. “10 Contentverve.com.

Consulting 305

Consulting Consulting Customer emotions Morale 305

Real Blue Sky

MAY 31, 2023

Customer Journey Mapping Case Studies Now, let’s explore case studies related to client journey mapping and highlight how different businesses have leveraged this approach to drive customer satisfaction, loyalty, and growth. Schedule a consultation on us. Need help with your customer journey map? Let’s talk!

Journey mapping 96

Journey mapping Airlines Customer Experience Customer centricity 96

Beyond Philosophy

DECEMBER 16, 2021

In our global Customer Experience consultancy, we often start by educating the organization on the aspects of a Customer Experience, from the rational stuff they are used to managing to the emotional, subconscious, and psychological parts they are not. appeared first on CX Consulting. Education is essential, too.

Education 244

Education Best practices Consulting Consulting 244

Beyond Philosophy

FEBRUARY 17, 2016

Case Study: Increase Your sales by 47% by Doing This. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. If you enjoyed this post, you might be interested in the following blogs: 3 Things Great Companies Do For Their Customers.

Consulting 275

Consulting Consulting Customer Experience Personalization 275

Beyond Philosophy

DECEMBER 25, 2017

Case Study: Enhance Your CX With This Technology. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. An example is the tempo of music played at the grocery store. Sign up here.

Advertising 298

Advertising Entertainment Customer emotions Customer Experience 298

Beyond Philosophy

FEBRUARY 15, 2021

Many write-ups of behavioral science case studies make it sound as if it’s magic, and changing one small thing will always produce massive results. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Finance 222

Finance Consulting Consulting Metrics 222

Beyond Philosophy

JULY 24, 2017

And thus began an excellent case study in how NOT to treat your customers. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. So a couple of months ago, Lorraine and I headed out to our local Jeep dealership.

Employee engagement 278

Employee engagement Finance Sales Consulting 278

AWS Machine Learning

MAY 23, 2023

We finish with a case study highlighting the benefits realize by a large AWS and PwC customer who implemented this solution. Case study In this section, we share an illustrative case study from a large insurance company in Canada. The following diagram illustrates this architecture.

Engineering 80

Engineering Government Calibration Scripts 80

TeleDirect

APRIL 6, 2022

Check out a recent case study where we helped a California healthcare network effectively use questionnaires and other collateral to maintain patient satisfaction. Give TeleDirect’s healthcare call center consultants a call today at (800) 776-1081. Medicare & Medicaid compliance.

Healthcare 62

Healthcare Call Center Business Process Outsourcing outsourcing 62

Taylor Reach Group

NOVEMBER 22, 2017

This is where consultants and consulting firms , such as Taylor Reach Group (TRG), are able to assist. Consultants can validate data being entered into Snapshotz, either on a sample or comprehensive basis. This is the benefit of using consultants. Case Study: Snapshotz & Quality Monitoring.

Contact Center 71

Contact Center Consulting Consulting Best practices 71

Beyond Philosophy

JUNE 7, 2016

As Hill has noted: “There are always some economic case studies that prove cutting costs or raising fees makes sense. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. It’s about building fans of your service, not customers.

Customer Experience 186

Customer Experience Banking B2C Airlines 186

Beyond Philosophy

FEBRUARY 10, 2015

Body language is something we talk a lot with our clients about when we consult them on Customer Experience. The Secret of a Great Customer Experience—Apple Case Study. Sometimes without either of you realizing it, as body language often has subconscious interpretation.

Consulting 338

Consulting Consulting Customer Experience Surveys 338

Beyond Philosophy

NOVEMBER 28, 2017

As Hill has noted: “There are always some economic case studies that prove cutting costs or raising fees makes sense. Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA. It’s about building fans of your service, not customers.

B2C 208

B2C Banking B2B Customer advocacy 208

360Connext

APRIL 28, 2017

Several customer experience case studies confirmed this idea at Medallia’s Experience 2017 conference. Here are some valuable lessons from the customer experience case studies presented at Experience 2017. It’s all about your people. And it’s also about…your people.

Airlines 77

Airlines Wait times Metrics Morale 77

Real Blue Sky

MAY 31, 2023

Customer Journey Mapping Case Studies Now, let’s explore case studies related to client journey mapping and highlight how different businesses have leveraged this approach to drive customer satisfaction, loyalty, and growth. Schedule a consultation on us. Need help with your customer journey map? Let’s talk!

Journey mapping 52

Journey mapping Airlines Customer Experience Customer centricity 52

Real Blue Sky

MAY 31, 2023

Customer Journey Mapping Case Studies Now, let’s explore case studies related to client journey mapping and highlight how different businesses have leveraged this approach to drive customer satisfaction, loyalty, and growth. Schedule a consultation on us. Need help with your customer journey map? Let’s talk!

Journey mapping 52

Journey mapping Airlines Customer Experience Customer centricity 52

Creative Virtual

DECEMBER 8, 2022

Businesses collaborating with them benefit from their expert consultation, resulting in customised, integrated, and personalised solutions that deliver real business value.”. “Creative Virtual is the clear Innovation Excellence Leader in a crowded and competitive conversational AI industry.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Hello Customer

FEBRUARY 6, 2020

Securitas is the global market leader in security and is active in sectors such as continuous surveillance, consulting, safety and training. Interested in reading the full case study? Photo source: Securitas. They employ 320,000 people worldwide , to secure customers from the smallest shops to the largest airports.

Marketing 88

Marketing Feedback Surveys Consulting 88

TechSee

JUNE 11, 2019

Remote consultation: technicians requiring further support in the field can consult with a remotely located expert. Due diligence prior to dispatch: agents can determine the exact nature of the issue and dispatch the right technician with the correct information and parts. Click here for the full report. Click here for the full report.

Technology 117

Technology Customer Service Self service Contact Center 117

360Connext

OCTOBER 26, 2017

Compelling case studies about how it was used make it seem attainable. Then comes another case study about one company’s success using C-Sat exclusively… So the same leader wants all the language and reports to reflect C-Sat instead! This is when the leader announces “let’s use NPS!”

Education 118

Education Customer centricity Metrics Customer Experience 118

SmartKarrot

JUNE 23, 2023

To encourage customers to promote Searchspring, identify chances for testimonials, case studies, and G2 crowd evaluations. Read and carefully consider the market analyst studies from Gartner, then confirm your understanding with the VP of Customer Success.

Consulting 19

Consulting Consulting Technical Support Self service 19