CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. A study shows that customer-centric businesses are 60% more profitable than their counterparts. SaaS businesses aim at being customer-centric. A study shows that customer-centric businesses are 60% more profitable than their counterparts. Link: [link]. Link: [link].

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Designer and consultant, Matt Watkinson, will teach you how to make changes and improvements to your customers’ experience through his casual and engaging writing style. Loyalty 3.0:

Customer Service 70

Customer Service Gamification Consulting Consulting 70

CustomerSuccessBox

MARCH 14, 2022

Description: “Be more data-driven!” Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. Becoming data-driven isn’t about using data–it’s about using data correctly. Creator: Nils Vinje , Founder & CEO, Glide Consulting.

Journey mapping 52

Journey mapping Accountability Construction Management 52

ProProfs Blog

JUNE 30, 2020

I include case studies of role-model companies that will inspire any organization to kick-start its own revolution… an amazement revolution!”. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. The SaaS Sales Method for Customer Success and Account Managers. Author: Jeff Toister.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128