Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. Northeast Contact Center Forum (NECCF). When: April 29-May 1, 2019.

Customer Service 108

Customer Service Contact Center Education Engineering 108

Global Response

AUGUST 7, 2023

There’s a lot of discussion about employee empowerment today, but call center agents are a unique type of employee with unique roles and needs. So, how do you create empowered call center agents who can deliver great service day-in and day-out? Provide the right call center agent training and development opportunities.

Call Center 62

Call Center Agent Empowerment Average Handle Time Feedback 62

Vcaretec

JUNE 6, 2022

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

Customer Care 52

Customer Care Wireless Education Contact Center 52

Global Response

AUGUST 7, 2023

Your call center. In this article, we’re breaking down the recent data and future trends to demonstrate why your call center is an essential element in customer retention—and how to use it effectively. The front line of your customer service is, of course, your call center. Don’t believe us?

Customer retention 62

Customer retention Call Center Upselling Personalization 62

Quality Contact Solutions

MARCH 11, 2021

At Quality Contact Solutions , we believe our company exists because sales drive the world. Quality Contact Solutions is no different, and proud to be part of the sales world that keeps our economy running. Our focus centers around offering telemarketing services that help increase sales and support customers all across the U.S.

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software. Be mindful of integrations.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Hodusoft

JANUARY 1, 2023

What is Call Center Software? That marked the beginning of ‘call centers.’ But with changing times and a rapidly evolving digital landscape, traditional telephones and switched networks aren’t adequate to handle a torrent of incoming calls or make a massive volume of outgoing calls suitable for a professional call center.

call center software 52

call center software Call Center Multichannel Interactive Voice Response 52

Expivia

MAY 15, 2021

Call center coaching is just like coaching a little league team. It’s the same with a call center. And with incredible agents, you can raise the quality of your call center and customer service. The Goals of Call Center Coaching. Call center coaching seems like a critiquing session.

Coaching 98

Coaching Call Center Average Handle Time Feedback 98

Global Response

JULY 23, 2023

In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. The Dreaded Language Barrier The Problem: This is one of the biggest obstacles and common complaints of working with a call center, especially if you work with an offshore partner.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Beyond Philosophy

DECEMBER 28, 2023

Suppose you are at an airport, the airline cancels your flight, and you sit in a call center queue. The more you invest in customer service experience, Mead says, the more it pays for itself in sales and revenue and average revenue per customer. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference.

Airlines 221

Airlines Self service Call Center Personalization 221

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

NobelBiz

JUNE 19, 2023

By harnessing cutting-edge technology and advanced analytics, call centers can gain valuable insights into their operations as they unfold , making informed decisions in the heat of the moment. In a call center setting, real-time monitoring refers to the continuous observation and analysis of customer interactions as they occur.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Hodusoft

MARCH 9, 2021

Further, sales do not take place directly to customers but do so through a network. This calls for extreme coordination for enhanced operational efficiencies, particularly so in the light of changed circumstances following the pandemic. Driving digital sales. The automobile industry is unlike any other in the way it operates.

call center software 52

call center software Call Center Contact center software call center solutions 52

Noble Systems

AUGUST 27, 2020

Telemarketing call centers can fulfill a variety of needs beyond simply selling, and they can provide both outbound telemarketing services and inbound telemarketing services. Often called telesales or insides sales, telemarketing can help simplify the sales process, but it can also be a way to receive information from your customers.

Telemarketing 53

Telemarketing Call Center Gamification Contact center software 53

CX Global Media

APRIL 10, 2017

If you need more than just simple product descriptions and frequently asked questions to make a sale and service customers are your people properly equipped? More sophisticated sales and service interactions require the support of additional assets. That’s what Grypp promises to contact centers. About Grypp.

Sales 120

Sales Contact Center Customer effort Call Center 120

Calltools

DECEMBER 9, 2020

Online shopping has been growing in popularity for years, but brick-and-mortar establishments still generate the most sales. of the season’s sales. Increasing online sales usually creates more consumer calls directed at call centers. Most call centers hire seasonal staff during the holidays.

Call Center 52

Call Center Interactive Voice Response CRM Morale 52

Quality Contact Solutions

DECEMBER 31, 1969

Whether your organization handles all the logistics or enlists the help of call center services to augment your team’s preparation, a great deal of time and effort is spent with planning for the event such as, pre-event outreach emails and phone calls, logistics and travel expenses. Get the sales team buy-in with the plan.

Call Center 53

Call Center Telemarketing Sales Best practices 53

Dialer 360

JUNE 22, 2023

Starting a call center business in Jamaica can be an exciting venture. The country has emerged as a popular destination for call center operations due to its strategic location, English-speaking workforce, competitive costs, and supportive business environment. Choose your specific type of call center.

Call Center 39

Call Center Telecommunications Interactive Voice Response outsourcing 39

CrazyCall

JANUARY 18, 2022

Call center dialer is a technology discovered to facilitate telesales in the best possible way. Thanks to the call center dialer, we can hear a loud sigh of relief. Agents don’t need to manage calls to customers manually. The automatic call center dialer turned out to be a recipe for success.

Call Center 62

Call Center Scripts Telemarketing Personalization 62

Quality Contact Solutions

DECEMBER 31, 1969

Whether your organization handles all the logistics or enlists the help of call center services to augment your team’s preparation, a great deal of time and effort is spent with planning for the event such as, pre-event outreach emails and phone calls, logistics and travel expenses. Get the sales team buy-in with the plan.

Call Center 40

Call Center Telemarketing Sales Best practices 40

Call Experts

NOVEMBER 20, 2019

digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . With this steady growth and increase in demand, contact centers are a vital partner to support the holiday rush. . . Centers incentivize employees to work over the holiday and be prepared.

Call Center 49

Call Center Management Contact Center Journey mapping 49

SharpenCX

FEBRUARY 18, 2020

Download Now: Grow your management and coaching techniques with 29 key takeaways from your call center manager playbook. How do you need to grow your call center manager skills to be the best manager for your team? Or, maybe your call center platform keeps dropping their calls. What are your goals?

Call Center 84

Call Center Coaching Management Contact Center 84

Outsource Consultants

FEBRUARY 28, 2023

About Outsource Consultants Outsource Consultants is a call center outsourcing advisory firm that specializes in matching companies with outsource call centers that are a perfect fit. We simplify the outsource call center search process for our clients, and we’ll do it at NO COST! and the Inc.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Fonolo

NOVEMBER 21, 2018

A number of call center companies reported earnings in the last few weeks, so it’s time once again for an informal, semi-regular, not-at-all-intended-as-investment-advice look at what’s going on. We’re going to cover Cisco and Vonage for the first time, because there’s a lot of call-center-related news there.

Call Center 57

Call Center Contact Center Chatbots Engineering 57

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. ODSC East - Open Data Science Conference – May 1-4, Boston, MA. ODSC East 2018 is one of the largest applied data science conferences in the world.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 61

Gamification Sales CRM Contact Center 61

Outsource Consultants

MARCH 15, 2022

Outsource Consultants is a call center outsourcing advisory firm that specializes in matching companies with outsource call centers that are a perfect fit. Our mission is to provide companies a call center industry insider’s expertise without requiring them to exhaust their own time and resources.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. HDI 2018 – Conference and Expo April 10 – 13, Las Vegas, NV. This is it.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CX Global Media

JULY 12, 2019

This is one of the reasons I developed the Contact Center Virtual Summit , to help in sharing better practices in retaining contact center agents. Beyond a Conference to On-demand Learning. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents. Playbook and Planner. Getting Free Access.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

CX Global Media

JULY 9, 2019

Conference Coverts to On-demand Learning. The Contact Center Virtual Summit is the only contact center conference that converts into an on-demand learning solution. Typically call center agents train for 2-4 weeks and are not fully productive for another 1-3 months. Call center attrition rates are 40-100%.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

NICE inContact

APRIL 24, 2019

The quality of service customers receive when contacting a business has a direct impact on sales success and company revenue. Given how critical the customer experience is to sales success, how does your company stack up? The post Is Your Customer Service Hurting Your Sales Performance? Come on by and say “hello”.

Sales 54

Sales Customer Service CRM Customer Experience 54

Fonolo

MARCH 28, 2023

The specifics of the role will vary from one contact center to another, but generally, a customer experience manager is responsible for overseeing the entire customer journey, from initial contact to post-sale support. Providing training and coaching: Training and coaching call center agents is an important part of the job.

Customer Experience 81

Customer Experience Management Contact Center Call Center 81

Quality Contact Solutions

DECEMBER 10, 2021

In their November 3rd issue, Forbes magazine published a report from The Conference Board, which gave their predictions for? Contact Centers, BPO’s, and Call Centers. Many contact centers have evolved into what’s known as Business Process Outsourcing, or? Supporting Your Sales Team.

Marketing 98

Marketing outsourcing Telemarketing Call Center 98

Outsource Consultants

AUGUST 18, 2020

Call center advisory firm Outsource Consultants, LLC appears on the list for the second year in a row at #1751 overall and #169 in the Midwest, due to an impressive 244% 3-year growth rate. Outsource Consultants is a call center referral and advisory firm that helps companies find the perfect fit outsource call centers.

Consulting 104

Consulting Consulting outsourcing Call Center 104

Callminer

NOVEMBER 13, 2018

The collaborative atmosphere of the LISTEN conference is the perfect venue to highlight their success and allow others to learn from it and take ideas back to their companies.

First call resolution 260

First call resolution Analytics Sales Metrics 260

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Another large call center (over 900 agents) with an on-premise solution was doing their best to physically distance agents, but only 52% of their employees came to work out of fear of getting sick.

contact center solutions 266

contact center solutions Morale Contact Center call center solutions 266