How Call Centers Manage the Holiday Rush
Call Experts
NOVEMBER 20, 2019
digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . With this steady growth and increase in demand, contact centers are a vital partner to support the holiday rush. . . Centers incentivize employees to work over the holiday and be prepared.
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