AWS Machine Learning

FEBRUARY 6, 2024

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. The tedious process of compiling hundreds of documents is also prone to errors.

Government 102

Government APIs industry solution Education 102

Enghouse Interactive

AUGUST 26, 2020

It’s Not an Option – It’s Expected (Blog Series). Blog #1 Into the Vortex “Cross Channel is the New Omni-Channel”. Consumers of higher-end products are more hands-on and want the most comprehensive automated tools possible, while consumers of mid-range to lower-end products generally prefer voice-based services for support. .

Self service 58

Self service Contact Center CRM Customer Support 58

Enghouse Interactive

JULY 7, 2020

Transform the Contact Center with Microsoft Teams (blog series). Blog #2 Microsoft Teams Drives Agent Productivity. In our first blog, we explored how Microsoft Teams, when integrated into a Contact Center, helps provide a better experience for the end-customer. The Pressure is On. Self-Service Helps Agents Too.

Self service 52

Self service Contact Center CRM Quality management 52

Nuance

APRIL 8, 2021

Nuance drives to its primary goal of empowering healthcare providers with technologies and solutions that help document and deliver better patient care. Most recently, that commitment contributed to Nuance’s distinction as #1 Best in KLAS for Speech Recognition: Front-End EMR for its Dragon Medical One (DMO) solution.

Healthcare 124

Healthcare Feedback Technology 124

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Blog #3 Seeing is Believing! I n our previous blogs in this series, we explored how Microsoft Teams, when integrated into the Contact Center, helps provide a better experience for the end-customer and how it helps enhance agent productivity. .

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

VirtualPBX

MARCH 14, 2024

In this blog, we’ll explore two efficient options for submitting faxes to the IRS before the business tax deadline, ensuring compliance and peace of mind for business owners. However, variations exist, particularly for corporations with fiscal years ending in June.

voip 52

voip 52

AWS Machine Learning

FEBRUARY 14, 2023

It indexes the documents stored in a wide range of repositories and finds the most relevant document based on the keywords or natural language questions the user has searched for. Additional refinement is needed to find the documents specific to that user or user group as the top search result.

Chatbots 79

Chatbots APIs Construction Education 79

AWS Machine Learning

AUGUST 14, 2023

This blog post is co-written with Tuana Çelik from deepset. Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. With the advent of large language models (LLMs), we can implement conversational experiences in providing the results to users.

Enterprise 69

Enterprise Scripts Best practices Analytics 69

AWS Machine Learning

MARCH 2, 2023

When end-users ask natural language questions, Amazon Kendra uses machine learning (ML) algorithms to understand the context and return the most relevant answers. The Amazon Kendra’s S3 connector supports indexing documents and their associated metadata stored in an S3 bucket.

Enterprise 86

Enterprise Engineering Accountability Best practices 86

Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity. What is customer experience automation?

Customer Experience 52

Customer Experience Chatbots Feedback Self service 52

TechSee

JULY 17, 2023

In this blog post, we will explore the five key obstacles service leaders face when integrating LLMs and offer practical advice on overcoming them. product documentation) and prompt the LLM to focus its answers on the information in the right documents. Remember that LLMs are generalists. Feeding the LLM training information?

Best practices 109

Best practices Customer centricity Chatbots Education 109

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow. Solution overview.

Banking 74

Banking APIs Accountability Analytics 74

Nuance

FEBRUARY 16, 2022

As I approach the end of my first year in my new role here at Nuance, I have been reflecting on an extremely interesting 12 months in the world of healthcare. The post The new clinical documentation landscape: 4 big lessons from my first year appeared first on What’s next. This is a summary.

Healthcare 63

Healthcare Personalization Analytics 63

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Scripts 71

Scripts Metrics APIs Healthcare 71

AWS Machine Learning

NOVEMBER 2, 2022

Intelligent document processing (IDP) has seen widespread adoption across enterprise and government organizations. IDP helps transform structured, semi-structured, and unstructured data from a variety of document formats into actionable information. The following diagram shows the document processing flow. billion in 2022.

Construction 72

Construction APIs Government Enterprise 72

AWS Machine Learning

MAY 5, 2023

In this post, we discuss a machine learning (ML) solution for complex image searches using Amazon Kendra and Amazon Rekognition. Specifically, we use the example of architecture diagrams for complex images due to their incorporation of numerous different visual icons and text.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

MAY 25, 2023

A small number of similar documents (typically three) is added as context along with the user question to the “prompt” provided to another LLM and then that LLM generates an answer to the user question using information provided as context in the prompt. Amazon Lex provides the framework for building AI based chatbots.

APIs 76

APIs Enterprise Accountability Chatbots 76

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance.

Marketing 101

Marketing APIs Engineering Analytics 101

AWS Machine Learning

DECEMBER 19, 2022

This blog post demonstrates how to perform ML inference using an object detection model from the PyTorch Model Zoo within SageMaker. Setting up these ML models as a SageMaker endpoint or SageMaker Batch Transform job for online or offline inference is easy with the steps outlined in this blog post. Solution overview. Step 1: Setup.

Automotive 75

Automotive APIs Engineering Scripts 75

ProProfs Blog

NOVEMBER 29, 2019

By ensuring customer-centric service , the help desk enables businesses to create a rapport with end-users, maintain its image, and build customer loyalty. . Document service SLA. Document processes. Instead, your representatives can devote more time to having quality conversations with end-users. . Grow Iteratively.

Management 128

Management Customer centricity Best practices Finance 128

Mindtouch

SEPTEMBER 4, 2020

When customers engage with your company’s product documentation and self-service support knowledge, they’re doing so much more than viewing a single piece of content. What we’ve found is that self-service experiences—powered by product documentation and knowledge—are not static and they’re not just transactional. Self-Service Report.

Analytics 101

Analytics Customer Experience Self service Metrics 101

OctopusTech

SEPTEMBER 20, 2021

These tasks can include coding, documentation, digitization of paper documents into editable digital formats like word documents, and many more such services. B) Document Indexing : Simply converting documents into editable digital formats is not enough. What Litigation Support Services Comprise of?

outsourcing 62

outsourcing Personalization Management 62

AWS Machine Learning

MAY 18, 2023

Amazon Kendra is a highly accurate and simple-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. Valuable data in organizations is stored in both structured and unstructured repositories.

Engineering 76

Engineering Management Enterprise Best practices 76

AWS Machine Learning

MAY 19, 2023

In our previous blogpost Enable the Visually Impaired to Hear Documents using Amazon Textract and Amazon Polly , we showed you our Text to Speech application called “Read for Me”. In this blog post we walk you through the Solution Architecture behind “Describe For Me”, and the design considerations of our solution.

APIs 89

APIs Scripts Engineering Best practices 89

Nicereply

SEPTEMBER 7, 2021

This includes product training, documentation, admin tools, testing devices, an understanding of processes, and anything else the team might need to answer questions and provide value to customers. But support enablement is equally important, and it’s often overlooked. What is support enablement? The difference is the audience involved.

Sales 100

Sales SaaS Customer Support Best practices 100

ConvergeOne

NOVEMBER 19, 2020

For many of these, the only way “things got done” were to meet in-person, or maybe host conference calls and share documents via email for remote users. This blog is about what we do to help ensure Microsoft Teams users have the experience that they want and 24x7 service that they expect.

Education 87

Education Service level Personalization Management 87

Etech

FEBRUARY 18, 2020

This requires the use of two primary tools for evaluation, namely a feasibility study and a business case document. The business case document takes a close look at the purpose behind the proposal and attempts to prove why it is needed. Project management is the backbone of businesses. But what is project management ? Project Planning.

Call Center 114

Call Center Management Construction Surveys 114

GetFeedback

MAY 7, 2019

Product documentation is not just verbose wall of information put together about your product. Instead, it is an articulately framed document that includes to-the-point details right from the inception of the idea to its formation and user guide. There is no denying the fact that we live in an era of instant gratification.

Customer Experience 100

Customer Experience Chatbots Self service Customer Support 100

aircall

AUGUST 19, 2022

We followed the AWS documentation for the implementation. After selecting our ideal use case, we worked with our Product team to validate the pros (absorb more customers) and the cons (less fresh data, TTL defined together). From there, we agreed to implement Pre-Resolver Caching for this specific use case. Feature Flagging. Number of calls.

APIs 62

APIs Engineering Management 62

Customers That Stick

NOVEMBER 6, 2014

While the product design could be more customer friendly (wait until the screwdriver part), the call center handled the situation like champs from beginning to end. While the product design could be more customer friendly (wait until the screwdriver part), the call center handled the situation like champs from beginning to end.

Call Center 156

Call Center Education Customer Service Sales 156

Help Scout

AUGUST 31, 2021

If you downplay key expectations, you may end up with applications that don’t meet your requirements, and if you sugarcoat other aspects, you may end up with dissatisfied employees. For example: You will be supporting our customer base both directly through conversations and indirectly through creating and maintaining documentation.

Customer Support 94

Customer Support Coaching Marketing Customer Service 94

Nicereply

FEBRUARY 1, 2022

If your support team doesn’t have any dedicated people keeping your documentation current, now is a great time to do a full review. Examine every existing customer-facing document for accuracy and edit them as needed. Now that you’ve taken a look at your user-facing documentation, check out the internal documents too.

Customer Support 97

Customer Support Metrics Feedback Accountability 97

VirtualPBX

MARCH 5, 2020

From business idea to customer contact necessities , think of today’s blog as a list of the essentials. Although there are many types of plans you can follow, including this helpful guide from the Small Business Administration , your document will only match your needs, your customers’ needs, and the demands of your market.

Chatbots 95

Chatbots Finance Marketing Feedback 95

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Philips is a health technology company focused on improving people’s lives through meaningful innovation. Amazon SageMaker provides purpose-built tools for machine learning operations (MLOps) to help automate and standardize processes across the ML lifecycle.

Healthcare 89

Healthcare Government Engineering APIs 89

VirtualPBX

MARCH 19, 2020

Maybe you already have a Gmail account or use Google Docs for writing documents or sharing spreadsheets. Maybe you already have a Gmail account or use Google Docs for writing documents or sharing spreadsheets. Many businesses are seeking ways to take their operations remote. Google GSuite.

Accountability 133

Accountability Marketing Personalization Feedback 133

Quadient

SEPTEMBER 7, 2022

In this blog, we'd like to share how you can leverage the dynamic Leaderboard filters to find a vendor that can support your transformation projects of today and the future. Wed, 09/07/2022 - 18:43. There were a few key changes introduced this year, including the separation of a single CCM grid into three grids, along with updated filters.

Journey mapping 52

Journey mapping Management SaaS CRM 52

aircall

JANUARY 7, 2022

This means you’ll spend most of your time doing our internal online onboarding courses, seeing vídeos, and reading documentation. Some squads reserve time at the end of the standup, if needed, to deal with issues that were raised. The end-of-week meeting . Welcome to our series about the Aircall engineering journey.

Engineering 62

Engineering Management 62