AWS Machine Learning

MAY 25, 2023

We use a combination of different AWS services, open-source foundation models ( FLAN-T5 XXL for text generation and GPT-j-6B for embeddings) and packages such as LangChain for interfacing with all the components and Streamlit for building the bot frontend. Ingesting document embeddings into Amazon OpenSearch Service.

APIs 76

APIs Enterprise Accountability Chatbots 76

aircall

APRIL 3, 2019

” Although the customer has left, Sales and Support professionals still have work to do before starting a new conversation. This process of wrapping up the previous call before attending to a new one is called “after-call work” and is vital to creating and maintaining healthy customer experiences and interactions. Commenting.

Call flow 90

Call flow Sales Morale Personalization 90

Nicereply

NOVEMBER 24, 2022

To survive, you need to constantly attract new customers, increase revenue, improve retention, and the list goes on. In doing so, you can gauge which products, services, and business and marketing techniques work and which don’t. A sales funnel segments your potential customers into the top , middle , and bottom groups.

outsourcing 59

outsourcing Entertainment Customer retention Sales 59

AWS Machine Learning

JULY 29, 2022

The consumer admin provides the Studio AWS Identity and Access Management (IAM) execution role access to the resource linked database and the table identified in the Lake Formation tag. These logs give you information about who or which service has used Lake Formation, including the IAM role and time of access. Conclusion.

Scripts 71

Scripts Analytics Accountability Engineering 71

Eptica

JUNE 16, 2020

Author: Tom Walmsley - Business Development Manager As with the rest of the business world, customer service departments have been transformed by the COVID-19 outbreak. Many consumers have gone online for the first time or are doing more on the web, leading to a rise in customer service queries across many sectors.

Best practices 63

Best practices Technology Management Marketing 63

Call Experts

DECEMBER 18, 2019

Automated phone lines are a powerful resource for interactions with your customers. With optimized tools, you can create optimized protocols and systems with the intention of your customers moving with ease to find answers. To build an easy to use IVR that helps your customers follow these five tips! Keep the options relevant.

Interactive Voice Response 81

Interactive Voice Response Journey mapping Contact Center Call Center 81

AWS Machine Learning

JULY 25, 2023

These FMs can perform a wide range of tasks that span multiple domains, like writing blog posts, generating images, solving math problems, engaging in dialog, and answering questions based on a document. Expand the Deployment Configuration section to change the hosting instance and endpoint name , or add any additional tags.

APIs 79

APIs Healthcare Accountability Engineering 79

AWS Machine Learning

NOVEMBER 7, 2022

This blog will not compare different platforms or services for EDA, but understand different steps in EDA, their cost considerations, and how Data Wrangler facilitates EDA in a cost-effective way. Overview of exploratory data analysis (EDA) and data preparation in Data Wrangler. Transformation. Labor cost and expertise.

Best practices 67

Best practices Engineering Analytics Benchmark 67

Eptica

AUGUST 1, 2018

Satisfied employees are likely to be more engaged, give better service, stay for longer and are generally more productive. At the same time, working in customer service is a stressful and high-pressure job. That’s why Eptica provides a full history of previous customer conversations and current, open interactions.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

aircall

MARCH 6, 2018

Building out a customer support department is like settling an uninhabited island. 2 Product Specialists. Recognizing your current agents’ individual strengths and skill sets is the first step toward taking your customer service from “surviving” to “sustained success.”. 4 Life Vests. 1 Bottle White Rum.

Interactive Voice Response 90

Interactive Voice Response Morale Construction Technical Support 90

aircall

MARCH 6, 2018

Building out a customer support department is like settling an uninhabited island. 2 Product Specialists. Recognizing your current agents’ individual strengths and skill sets is the first step toward taking your customer service from “surviving” to “sustained success.”. 4 Life Vests. 1 Bottle White Rum.

Interactive Voice Response 89

Interactive Voice Response Morale Construction Technical Support 89

AWS Machine Learning

NOVEMBER 16, 2022

The model and container registry are centralized in a shared services account. The following steps correspond to the diagram: A data scientist registers a model from the data science account into the shared services SageMaker model registry in a PendingManualApproval state. Define cross-account policies.

Accountability 82

Accountability Best practices Scripts Engineering 82

AWS Machine Learning

AUGUST 15, 2022

Across multiple industries, customers need to process millions of documents per year in the course of their business. For customers who process millions of documents, this is a critical aspect for the end-user experience and a top digital transformation priority. In part 1 , we discussed the first three phases of the IDP workflow.

Banking 74

Banking APIs Accountability Analytics 74

Comm100

DECEMBER 12, 2017

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to “save” a customer. 8 out of 10 marketers of global companies actually agree that a much better strategy is retention , but their organizations are still focused on customer acquisition.

Journey mapping 58

Journey mapping Customer Experience Accountability Sales 58

AWS Machine Learning

APRIL 23, 2024

Any existing SageMaker Studio apps will need to be restarted for the Docker service update to take effect. ipynb notebook in blog/pytorch_cnn_cifar10. This allows users in the domain to use Local Mode and Docker features. By default, Local Mode and Docker are disabled in SageMaker Studio. Open the pytorch_local_mode_cifar10.ipynb

Scripts 88

Scripts APIs Engineering Feedback 88

AWS Machine Learning

JULY 11, 2022

SageMaker Ground Truth is a data labeling service that you can use to create high-quality labeled datasets for various types of ML use cases. SageMaker Ground Truth is a capability in Amazon SageMaker , which is a comprehensive and fully managed ML service. An Amazon Simple Storage Service (Amazon S3) bucket you can write to.

Calibration 83

Calibration Engineering Automotive Technology 83

Eptica

FEBRUARY 23, 2016

Date: Tuesday, February 23, 2016 Why it is time to focus on the customer service journey, not just the touchpoints. However, a new report by consultants McKinsey points out the downsides of focusing solely on individual touchpoints rather than also keeping an eye on the bigger picture of the overall customer journey.

Multichannel 49

Multichannel Customer Service Finance Contact Center 49

Eptica

SEPTEMBER 9, 2016

Date: Friday, September 9, 2016 Can you afford to lose half your customers? Author: Neil Cox Recent research highlighted by customer service guru Shep Hyken demonstrates the importance of delivering an experience that meets the needs of your customers. Published on: September 09, 2016.

Multichannel 49

Multichannel Self service Wait times Technology 49

JivoChat

JULY 4, 2021

It’s no surprise with the number of vendors that everybody is now on the hunt for the best Shopify plugins to boost sales and create a better experience for customers. There are Shopify plugins to increase upsells , provide better customer service, sell more products, and even make it easier for people to return items.

Sales 52

Sales Upselling APIs Analytics 52

LiveChat

APRIL 13, 2016

If you’ve read my latest post about lion customer taming, you may think: OK, I’ve seen a post about dealing with customer complaints , but there was nothing about dealing with complaints via social media ! Every time someone writes badly about your product or services, the whole social media audience can see it.

Feedback 57

Feedback Personalization Customer Service Customer Experience 57

AWS Machine Learning

NOVEMBER 22, 2023

Use the “Generative AI” tag as you are browsing the session catalog to find them. First, we’ll have a few foundational sessions related to various aspects of Amazon Bedrock —a fully managed generative AI service we launched earlier this year. And although our track focuses on generative AI, many other tracks have related sessions.

Engineering 108

Engineering Best practices APIs Government 108

AWS Machine Learning

OCTOBER 17, 2023

At Amazon Web Services (AWS) , not only are we passionate about providing customers with a variety of comprehensive technical solutions, but we’re also keen on deeply understanding our customers’ business processes. This method is called working backwards at AWS. Project background Milk is a nutritious beverage.

Technology 94

Technology Biotechnology Engineering Consulting 94

AWS Machine Learning

JUNE 27, 2023

SageMaker JumpStart allows you to deploy foundation models from a network isolated environment, and doesn’t share customer training and inference data with model providers. SageMaker Studio is a notebook environment where SageMaker enterprise data scientist customers evaluate and build models for their next generative AI applications.

Enterprise 66

Enterprise APIs Scripts Chatbots 66

AWS Machine Learning

APRIL 11, 2023

It’s a fully managed on-demand service, integrated with SageMaker and other AWS services, and therefore creates and manages resources for you. In addition, we showcase how to optimize your PySpark steps using configurations and Spark UI logs. Pipelines is an Amazon SageMaker tool for building and managing end-to-end ML pipelines.

Calibration 74

Calibration Scripts Engineering Best practices 74