kommunicate

JANUARY 6, 2022

Last Updated on January 6, 2022 Wish this New Year brings a lot of joy, happiness, good health, and success. Our last product update for 2021. In the month of December, added some new features such as Notes, Shopify, BigCommerce, and WhatsApp read status. Also updated the existing features to improve [.].

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Totango

JULY 29, 2022

Customer expansion is a way to maximize your assets by encouraging your current customers to expand their license agreement, purchase additional features, renew at a higher rate or extend their usage of your platform further across their enterprise. Customer Expansion at its Core .

Upselling 114

Upselling Enterprise Accountability Metrics 114

VirtualPBX

SEPTEMBER 9, 2020

To keep our products and services as user-friendly as possible, we’re always making updates to our Business Phone Plans such as the ability to upload your contact list from your phone system dashboard into our desktop softphone. Take a quick look at the upload process and the accessibility of system presence in today’s blog.

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Kayako

MAY 13, 2022

Self-service portals provide the foundation of modern customer care by allowing customers to help themselves with information about products, services, the company, account information, and order status. Keep Customers up to Date on Demand Status. The same dynamic exists with updating customers on the status of their orders.

Self service 110

Self service Accountability Airlines Customer Care 110

CSM Magazine

AUGUST 23, 2023

As the technology behind mortgage CRMs continues to evolve, there are always new cutting-edge features and capabilities that companies can use to enhance their customer service and streamline their operations. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software.

CRM 52

CRM Real estate Chatbots Construction 52

Totango

NOVEMBER 27, 2023

For instance, with your product team, figure out what product features are sticky and value-driving for customers and intentionally put effort behind those to continue to innovate and scale. This allows you to deliver a status update in a very clear way to ensure customers continue to get the most value out of your products.

Enterprise 107

Enterprise Best practices Marketing Sales 107

Abby Connect

NOVEMBER 14, 2022

Customers are already saying great things about the simplified Status Update feature, the new Dashboard, the ease of Global Search, and more. Have you heard? Abby Connect recently launched a new web portal and app, and it’s a hit! But we know change can be tricky and you’re busy.

Customer Service 52

Customer Service 52

AWS Machine Learning

JANUARY 5, 2024

Managing different dependencies based on the current version of each stack and maintaining those dependencies with the release of new updates of each stack complicates the solution. Based on the output, the next step is to create or update the endpoint. This increases the cost of infrastructure maintenance and hampers productivity.

Management 113

Management APIs Engineering Government 113

ProProfs Blog

APRIL 30, 2020

In fact, they are waiting for critical updates from your side, such as any changes in materials, product availability, delivery status, and other similar developments. Making use of innovative communication methods such as Social Media updates, proactive alerts and messages and surveys to do a pulse check, etc.

Surveys 128

Surveys Customer Support Marketing Customer centricity 128

AWS Machine Learning

AUGUST 25, 2022

In this post, we demonstrate how to incorporate Amazon Translate’s Active Custom Translation (ACT) feature. The following sequence diagram shows two separate processes in the solution: the translation workflow (A) and the process to update parallel data (B). This table is used to continuously add and update customizations.

Government 64

Government Accountability Enterprise Technology 64

Beyond Philosophy

NOVEMBER 24, 2022

Most people prefer the status quo. When I did, I watched some videos on YouTube and learned some of the new features and how to use them. By holding back on ALL the features, and focusing my efforts, she decides she wants to get the iOS update. They don’t always have the vision a company does. Same goes for customers.

Customer centricity 195

Customer centricity Self service Consulting Consulting 195

VirtualPBX

DECEMBER 22, 2020

With a few quick updates, you can change your holiday business hours and other essential phone system settings before your team takes a well-deserved break. These 5 last-minute phone system updates are essential for any business. Update Holiday Business Hours. As a business owner, you may want to update your attendants yourself.

Personalization 75

Personalization Accountability Sales Customer Support 75

ProProfs Blog

JUNE 26, 2020

The admin can update agent/operator profiles, change roles, create teams, reroute tickets or chats, and more. You can add new users or update existing ones to your system. Closed Ticket is the final ticket status added by the customer. Customer representatives can use them to keep other support reps updated on chats or tickets.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

ProProfs Blog

JANUARY 18, 2022

Market research questions can help you capture the best insights when you are up for launching a new product or a feature. In this blog, we have gathered a list of 90+ market research questions that you can use for conducting in-depth market research surveys. What features do you like most about our existing product or service?

Marketing 145

Marketing Surveys Feedback Education 145

Totango

JULY 15, 2022

Increasing your executives’ visibility by providing regular reports to share the status of customer risks across the entire organization. The post How to Risk-Proof Your Business with Totango appeared first on Best Customer Success Blog: Articles for Enterprise Growth. The Customer Experience Canvas .

Accountability 87

Accountability Enterprise Metrics Marketing 87

ChurnZero

APRIL 22, 2022

Highlight a new feature tutorial or a knowledge base resource to guide customers to success. You can configure Success Centers to show a customer’s important to-dos, announcements, FAQs, best practices, blog posts, upcoming conferences, account contact details, journey checklists, dashboards, NPS surveys, and more.

Accountability 98

Accountability Consulting Consulting Best practices 98

AWS Machine Learning

APRIL 12, 2023

With this feature, Amazon Kendra can validate the token information and automatically apply it to the search results for accurate and secure access-based filtering. Choose Next , then choose Update. Each document type has a separate folder: blogs, case-studies, analyst-reports, user-guides, and white-papers.

Enterprise 90

Enterprise APIs Engineering Management 90

Toister Performance Solutions

OCTOBER 1, 2020

Note: Lessons from The Overlook is a periodic update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. You can find past updates here. The Overlook has more selling features and more bookings that most of its competitors, but many other cabins still charge more.

Customer Service 134

Customer Service Marketing 134

Lumoa

NOVEMBER 30, 2022

The most common feature of a conversational AI strategy is the use of a virtual sales agent. Real-time order status updates. Another useful feature is for chatbot AIs to fetch personalized information on request. A common example of this is recurring customers checking in on their delivery updates.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

AWS Machine Learning

MARCH 1, 2023

The ability to train custom models through the Custom classification and Custom entity recognition features of Comprehend has enabled customers to explore out-of-the-box NLP capabilities tied to their requirements without having to take the approach of building classification and entity recognition models from scratch.

APIs 68

APIs Metrics Accountability Scripts 68

TeamSupport

JULY 27, 2020

This blog series will give you a good starting point to understand the basic differences between the two as it relates to B2B customer support. In addition to seamless updates to customizations, frequent system updates with new features are added on a regular basis. And upgrades and new features require an IT team.

B2B 64

B2B Customer Support SaaS Accountability 64

VirtualPBX

MARCH 19, 2020

And at VirtualPBX, we even have a few features within our Business Phone Plans that can help your team make that transition out of the office. Our Product Management channel keeps the whole team updated on product development, and our Management channels helps department heads organize their activities. VirtualPBX.

Accountability 133

Accountability Marketing Personalization Feedback 133

Method:CRM

MARCH 13, 2023

Some customer portals also feature AI chatbots that manage incoming service requests. Some service providers that offer customer portals as a feature also do the setup process themselves free of charge. Informative blog content focusing on your target industries. Updating payment methods. Managing and paying bills.

Customer Experience 90

Customer Experience Self service Education Best practices 90

SmartAction

MARCH 7, 2023

If IVAs drive the CAI platform that lies at the heart of multichannel communication strategies, then the IVA has fully moved from “nice-to-have” to “must-have” status. This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

Totango

JUNE 30, 2020

Make sure the metrics behind health scores and early warning systems are updated to account for the new environment. Improve efficiency by making use of features like dynamic assignment , which put the expertise of everyone at your company to work for you. Offer free access to a valuable feature for a certain number of days.

Best practices 127

Best practices Customer retention Metrics Enterprise 127

aircall

APRIL 20, 2022

As a key part of our product, we’ve built dozens of integrations and features that help your team create transformative experiences for your customers. . Zendesk : Work out of Zendesk for a centralized support experience, with the integrated Aircall dialer, automatic contact updates, robust analytics, and more.

CRM 62

CRM Benchmark Sales Analytics 62

Quadient

DECEMBER 16, 2021

and what changes it signifies for you over a few blog posts and short videos. In this entry blog, we examine three key areas: reducing effort, increasing access and facilitating multi-agency experiences. . Effort reduction also includes digitalizing the education, application, updates, and delivery of key government services.

Government 52

Government Customer Experience Best practices Healthcare 52

AWS Machine Learning

SEPTEMBER 9, 2022

The recommendations are computed using a Random Forest model using features representing the popularity of a show (such as listen and like count), popularity of a creator (such as total number of times the recent shows were played), and personal affinities of a user to a show’s topic and creator. Real-time feature computing.

Personalization 72

Personalization APIs Engineering Metrics 72

aircall

JANUARY 24, 2022

Delivery & status. Account updates. By keeping customers updated, they are less likely to get upset when there are problems or delays. Cloud-Based Phone Features. Helpdesk – Automate and route tickets according to status for faster resolution. Keep track of your online presence and keep it updated.

Call Center 126

Call Center Best practices call center software CRM 126

Totango

AUGUST 16, 2022

On the other hand, customers who experience barriers to onboarding may be slow to adopt product features or may not continue using your product at all, making renewal less likely. In that case, this can trigger an email with a message encouraging activity, such as a reminder or an introduction to a useful product feature.

Customer retention 102

Customer retention Upselling CRM SaaS 102

ClientSuccess

MAY 8, 2019

I’m excited to continue on with our blog series on customer success metrics. The topic I will cover in this blog is on the top five customer success health metrics. Identify the features/feature sets that provide the most tangible value (“value features”) for your customers and deliver the outcomes they desire.

SaaS 59

SaaS Metrics Accountability industry standards 59

GetFeedback

JANUARY 24, 2019

We’ll dive into why these tools are so important and offer up a number of features to look for. After all, team members will need to communicate details, ask questions, and provide project status updates. But you also need to make sure that the knowledge base is easy for your team to update. Advanced ticketing software.

Customer Experience 84

Customer Experience Self service CRM Analytics 84

Nicereply

SEPTEMBER 28, 2021

It’ll be much easier to end up with a software solution that covers those and avoid paying for features you don’t need. Customization and feature capability: Your ideal customer experience software should be flexible enough to customize it according to your needs so you can handle complex problems. Features: Shared Inbox.

Customer Service 98

Customer Service call center software Surveys Analytics 98

ProProfs Blog

MARCH 14, 2019

Customers are the most important aspect of your business and they need to be aware of the status of the issue they had reported in the past. Feature/Product not user-friendly. Then you respond to the customer listing out all the updates from the first time the issue was raised till the current status.

Customer Service 74

Customer Service Management Construction Customer Support 74

aircall

OCTOBER 17, 2022

It also might come down to updating your pitch, making tweaks to your email communications, or taking a closer look at your buyer’s journey. . Did we understand the customer’s motivations, pains, and status quo to its full potential? . The post 6 Ways to Improve Your Sales Win Rate appeared first on Aircall Blog.

Sales 117

Sales Gamification Metrics Accountability 117

Quiq

JUNE 22, 2022

Google Business Messages is a conversational customer service chat feature that lets you connect with customers in a variety of different channels—starting with Google. As a company, you can capitalize on the status quo by incorporating Google Business Messages into your customer engagement strategy.

Sales 56

Sales APIs Best practices Analytics 56

aircall

DECEMBER 19, 2022

While it’s a long-established VoIP brand, its broad appeal might not lend it the specialization and feature-driven focus that your business needs. Over the years, Vonage has updated its platform to take the latest developments in its stride. The Top Features Your VoIP Platform Should Have. Staying relevant is a tough business.

voip 62

voip Analytics APIs Interactive Voice Response 62