USAN

APRIL 5, 2022

While Amazon Connect has long been a great tool for inbound interactions, AWS is now making this product a one-stop shop for both inbound and outbound communication. Companies that deal with a high volume of outbound calls, emails, and messages know how hard it can be to find the right contact center tools to manage the load.

Abandon rate 52

Abandon rate contact center solutions Cloud contact Contact Center 52

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Manage complex call flow designs. AppConnect.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

JustCall

MAY 28, 2020

The COVID-19 scare has shut down almost all on-premise call centers. Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. What is a Virtual Call Center?

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

JustCall

SEPTEMBER 16, 2019

Sales reps have to go for multiple calls and process that are mostly disorganized and not streamlined. That’s where a cloud telephony solution comes into the game, acting as a co-pilot for sales reps by handling all the manual tasks related to calls. Moreover, with humans as buyers sales can never be linear.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

aircall

JANUARY 23, 2023

Over 59% of small businesses achieve productivity benefits from a shift to the cloud while saving up to 90% of all communication costs. When considering your options for the ideal Avoxi alternative, look for collaboration features such as warm transfer, shared contacts, shared call Inbox, and call commenting and assignment.

virtual call center 62

virtual call center Analytics Interactive Voice Response Metrics 62

JustCall

AUGUST 1, 2019

Sales reps have to manually look over other ‘after call’ works too. That includes manually deciding and dialing prospects, call logging, remembering key points, writing notes after the call and others. As these tools remove the manual work and increase the productivity of sales reps.

Outbound sales 56

Outbound sales CRM Scripts Sales 56

Aspect

MAY 5, 2021

Increased agent productivity by leveraging predictive dialing technology . Improved compliance controls, auditing, and call recording opportunities. By allowing the Aspect outbound system to manage the pacing and call handling, agents spend more time talking with called parties instead of spending time attempting to make contact. .

Wireless 62

Wireless Consulting Consulting Technology 62

aircall

JANUARY 25, 2023

Choosing a cloud-based call center solution for your business is a time-consuming process. Many Genesys alternatives offer unlimited international calling. Remote teams that prefer a mobile-friendly cloud-based call center solution won’t get what they need from Genesys. What Is Genesys? Do you need an affordable solution?

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. Did you know , with VoIP, small businesses can save around 90% on international calls and 40% on local calls? Smart call routing. The smart call routing feature connects a caller to the best agent or support expert to handle their query.

voip 52

voip CRM Interactive Voice Response Sales 52

JustCall

AUGUST 10, 2021

On top of that, you have to juggle multiple manual tasks besides cold calling prospects. The auto dialer will put all your real estate cold calling woes to an end. Instead of having to dial every contact manually, the auto dialer calls each contact one by one. Call Scripts. Call Notes. Voicemail Drop.

Real estate 52

Real estate Sales call center software Scripts 52

aircall

SEPTEMBER 7, 2022

Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer. What is call management software?

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

JustCall

JANUARY 21, 2022

From business calls, sms, data, analytics, and coaching, you need to be able to get an eagle eye view of your sales and support to ensure your customers are not left in the lurch. . Call Routing. With call routing, you can streamline incoming calls intelligently. Call Recording. Click to Call Button.

Interactive Voice Response 52

Interactive Voice Response CRM Sales Coaching 52

JustCall

AUGUST 5, 2021

Does cold calling give you cold feet? Do you anticipate rejection every time you make cold calls? In this blog, you will get to learn concrete tips and tactics to make cold calling easy as a breeze. In this blog, you will get to learn concrete tips and tactics to make cold calling easy as a breeze.

Scripts 52

Scripts Outbound sales CRM Call flow 52

NobelBiz

MAY 9, 2023

One critical aspect that companies must consider is the optimization of their dialer system, which can significantly impact call center operations’ productivity and performance. It’s easy to see how an automated tool to select prospects, dial, and route the call can optimize the outbound process. billion by 2028.

Best practices 98

Best practices Call Center Gamification Contact center software 98

JustCall

NOVEMBER 30, 2020

Making 100 cold calls a day sounds far-fetched? Sales reps shoulder the responsibility of so many tasks besides cold-calling, each day. So, how can sales reps achieve this feat and enhance their productivity? Read on to learn how you can make 100 calls a day. How to Make 100 Cold Calls a Day with the Auto Dialer.

Scripts 69

Scripts CRM Analytics Sales 69

aircall

FEBRUARY 7, 2022

Call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees are better able to focus on the customer. . What is call management?

Interactive Voice Response 62

Interactive Voice Response Management CRM Abandon Call 62

JustCall

JUNE 3, 2021

So, here's a quick brief of the latest news and product updates in 2021: I mproved Call Audits & Reporting in Autodialer. Also, during the campaign, the agent might want to skip reaching out to a contact, from the calling list, based on their details coming from the CRM. Enhance Customer Communication with JustCall Webhooks.

voip 52

voip Interactive Voice Response Sales Wait times 52

ClientSuccess

MAY 8, 2019

I’m excited to continue on with our blog series on customer success metrics. The topic I will cover in this blog is on the top five customer success health metrics. Product Usage – DAU/MAU Ratio. Product usage measures the level of engagement the customer has with your solution.

SaaS 59

SaaS Metrics Accountability industry standards 59

NICE inContact

JULY 27, 2016

I did not (at least not in any detail), so I looked it up recently, when I started thinking about this blog…. This new product has all the features and functionality that you would expect from a CRM integration: agent functionality and controls are seamlessly embedded into Oracle Service Cloud. Do you know what an oracle is?

CRM 49

CRM Contact Center Consulting Consulting 49

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). International calling and localization: A local number helps you build trust with your prospects.

Sales 52

Sales CRM Scripts APIs 52

JustCall

APRIL 5, 2023

They provide voice and video capabilities across borders to improve collaboration, communication, and productivity. Companies know that robust VoIP services are essential. There are so many options out there. How do you choose the best one? Two names often considered are JustCall and RingCentral.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

JUNE 17, 2020

This calls for a need to change your sales prospecting strategy. In a previous blog post, I shared strategies around how to pivot sales processes. Now, in this blog post, I will be focusing on ways to pivot your sales prospecting processes, in particular. For this, a call disposition code triggering SMS automation is used.

Sales 52

Sales CRM Scripts Accountability 52

JustCall

FEBRUARY 11, 2022

Instead of selling a product, you’re selling your candidature to an employer. They lead consumers through the products- highlighting the features, characteristics, and the USP. A sales associates also attempts to assess the consumers’ needs and offer solutions through their products/ services.

Sales 52

Sales B2C call center software B2B 52

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Call recording – Record and monitor agent calls to improve quality and performance.

Sales 52

Sales Coaching CRM Contact center software 52

Pointillist

SEPTEMBER 28, 2021

Enterprises expect contact center leaders to transform call centers into customer experience hubs, delivering the exceptional experiences that customers demand and drive long-term growth. Contact centers often apply speech and text analytics tools to analyze interactions through their IVR, chat and call systems.

Contact Center 40

Contact Center Self service Metrics Analytics 40

JustCall

MAY 14, 2020

The current situation calls for you to change how you approach your sales process. It is time to move away from obsolete practices and follow a productive, fool-proof strategy. Once we revert back to normal, demand will catch up and you will probably have a good number of leads ready to buy your product.

Sales 52

Sales CRM Call Logging Accountability 52

JustCall

MAY 14, 2020

The current situation calls for you to change how you approach your sales process. It is time to move away from obsolete practices and follow a productive, fool-proof strategy. Once we revert back to normal, demand will catch up and you will probably have a good number of leads ready to buy your product.

Sales 52

Sales CRM Call Logging Accountability 52

24-7 InTouch

FEBRUARY 25, 2020

In our most recent blog post , we discussed the importance of customization when it comes to communicating with client partners and recruiting and hiring for dedicated programs. This helps agents understand not only how to do their job, but also how to become experts in the culture and products of the brand they service.

Brand ambassadors 52

Brand ambassadors Customer Service Calibration Average Handle Time 52

JustCall

DECEMBER 23, 2022

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. A wise decision!

Scripts 52

Scripts CRM Sales Analytics 52

aircall

MAY 5, 2017

Therefore, if your customer support availability is outstripped by your customers’ needs, you’ll notice some of the following symptoms: Missed phone calls. Speedier, more qualified customer support encourages customer support through better product adoption. The next stage is calling in potential new hires in for an interview.

Customer Support 82

Customer Support Personalization Call Center Wait times 82

Fonolo

APRIL 16, 2019

If you’ve had your eyes on the Fonolo blog for the past nine years, you know that in that time we have dedicated ourselves to bringing you news and views of all kinds that impact the customer service and contact center spaces. In addition to talking ‘call-backs’, he has a confession to make. Enter Call-Backs.

Call Center 108

Call Center Contact Center Engineering Construction 108

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. A wise decision!

Scripts 52

Scripts Sales CRM Contact Center 52

aircall

FEBRUARY 5, 2021

The quality of your customers’ experience depends largely on the quality of your call center agent hiring. For that reason, it’s essential to be clear about the purpose of your call center. Your call center may focus primarily on sales, customer support, or a combination of both. What Is the Purpose of a Call Center?

Call Center 62

Call Center Average Handle Time call center software CRM 62

JustCall

AUGUST 23, 2022

Softphones are computer-based phone systems that allow users to make and receive phone calls over the internet. In this blog, we will discuss everything that you need to know about softphones. A softphone is software that lets people use a computer or phone to make phone calls over the internet. Video Calls.

voip 52

voip CRM Transportation Call Logging 52

JustCall

AUGUST 5, 2020

In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. Repetitive tasks, as we mentioned before, rob sales reps of the time that could go into more productive tasks. Sales Tools for Calling and Communication. You can use Zoom to carry out product demos, as well.

Sales 98

Sales CRM Analytics Accountability 98

JustCall

MAY 3, 2022

Ideally, you want VoIP software that enables higher productivity and efficiency, paving more growth opportunities for your business. VoIP is much more than just about making and receiving calls. Improve productivity. Lack of productivity brings direct and indirect financial losses.

voip 52

voip Interactive Voice Response Sales CRM 52

JustCall

FEBRUARY 23, 2021

Sales, support, and call center agents are bound by multiple manual tasks during their working hours. With VoIP phone systems, you can make calls using an internet connection. You need a business phone system to make and receive calls. It automatically saves the call and customer details into the CRM software.

voip 52

voip CRM Analytics Metrics 52