aircall

JANUARY 15, 2021

Whenever there’s a system problem, you can put the days of placing a panicky call to your IT department behind you when you implement a VoIP phone system. A VoIP phone system is a newer technology that relies less heavily on IT personnel to keep it running than legacy phone systems. The Importance of a VoIP Infrastructure.

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TeleDirect

DECEMBER 14, 2023

They want personalized services from companies that know them and understand their needs. At TeleDirect, we use call center technology to create a seamless experience that your customers remember. Through advanced call center technology. Let’s explore our integrated technology stack and how it benefits your business.

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aircall

NOVEMBER 7, 2022

Hardphones have served businesses for decades, and even despite the shift to the digital-first era in which new technologies are reshaping business culture and operations , they’re still prevalent. The simple fact is that switching to cloud-based VoIP telephony almost instantly prevents that loss of opportunity. over three years.

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JustCall

MAY 17, 2022

This has made VoIP software a north star in conversations, adopted even by small businesses owing to its infinite benefits. VoIP solutions are particularly handy in the present ecosystem where remote working and BYOD models are prevalent. But first, let’s address a common question… Why Switch Over to a VoIP Phone System?

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aircall

JANUARY 19, 2018

So to get you back on the road to reliable call quality, we’ll outline the most common VoIP issues and offer no-nonsense troubleshooting tips for each. The Source(s) of Your VoIP Problems. To understand what could be going wrong, it’s important to understand — from a high level — how VoIP calls are made. Twilio or Plivo).

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aircall

JANUARY 19, 2018

So to get you back on the road to reliable call quality, we’ll outline the most common VoIP issues and offer no-nonsense troubleshooting tips for each. The Source(s) of Your VoIP Problems. To understand what could be going wrong, it’s important to understand — from a high level — how VoIP calls are made. ? ? ?. Twilio or Plivo).

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JustCall

MARCH 25, 2021

There is actually nothing to worry about, and here’s what you need to know about the VoIP number porting process. Now that you have made up your mind to change your service providers, we let you know some of the basic things you should keep at hand before porting a number to VoIP. Things to know before porting your number.

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Jive

MAY 28, 2019

However, a smarter way to approach this would be to leverage on today’s technology. This is where Hosted VoIP comes in. Hosted VoIP’s flexibility, scalability, and robust features allow companies to deliver great customer service consistently. Provides a personalized touch. Adds a touch of localization.

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REVE Systems

JUNE 20, 2017

Now days Mobile VoIP apps are used for multiple purposes like connect with brands, browse merchandise, and watch content other than just to chat with friends. Thus, mobile VoIP apps have changed the whole concept of both personal and business communication. Well, Mobile VoIP is the name of the game changer.

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Jive

SEPTEMBER 11, 2018

If you’ve decided to make the big switch from legacy phone systems to Hosted VoIP, you may have also heard of the term Quality of Service (QoS). Given this, QoS is largely considered as one of the more important indicators of successful VoIP deployments as it can help prioritize specific kinds of data for your company.

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Noble Systems

MAY 4, 2021

In that time, we’ve seen a lot of changes – in technology, in customer behaviors, and even in employee expectations. We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience.

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JustCall

DECEMBER 21, 2022

In this blog, we’ll explore five different ways you can make cheap long distance calls. 1) Call Through VoIP Apps. VoIP, which stands for Voice over Internet Protocol, is a service that lets you make calls via the internet. You can make VoIP calls independent of landlines or traditional phone connections.

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Hodusoft

MAY 10, 2024

In this blog post, we will discuss everything about virtual call centers and contact centers, starting from what they are, history and evolution, benefits they offer to contemporary businesses, and how to choose the right virtual call center and contact center software. That also makes these support centers far more cost-effective.

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Dialer 360

MARCH 20, 2020

Call center blogs and magazines contain highly useful information. It is also important to stay updated with the latest tools and technology. In fact, industry top brands can help you get the right knowledge through their blogs and magazines. Best Call Center Blogs And Magazines. 1 The Call Center School. 4 Dialer360.

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VirtualPBX

DECEMBER 7, 2022

Thought Leadership with Kevin Peyton, Vice President of Sales and VoIP Expert. You’ve undoubtedly noticed that the business calling and VoIP landscape has changed over the years. To give you the best calling advice this holiday season, we talked to our very own VoIP extraordinaire – Kevin Peyton. How cool is that?

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JustCall

AUGUST 10, 2022

This blog post is a thorough, informative guide on how to acquire a US phone number and expand your business. And getting it with a VoIP phone system such as JustCall is a lot easier now. Why are VoIP service providers like JustCall, the best option to get a US number? How to get a USA phone number. Benefits of Virtual Numbers.

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NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

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aircall

AUGUST 9, 2022

A virtual phone system (Voice over Internet Protocol or VoIP), is a system that transmits your voice and other data over the internet. These IP packets are then converted back into phone signals when the person you’re calling receives them. . What are the differences between VoIP and PBX? What is a virtual phone system?

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Noble Systems

MAY 4, 2021

In that time, we’ve seen a lot of changes – in technology, in customer behaviors, and even in employee expectations. We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience.

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aircall

JANUARY 18, 2022

Analog and ISDN connections are disappearing, the number of VoIP connections is increasing, and video calls are enjoying unprecedented popularity. The aim of the partnership is to offer all German-speaking customers access to Aircall’s innovative cloud-based VoIP solution. DTCP: Aircall’s Biggest Investor From Germany.

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aircall

APRIL 2, 2021

A virtual phone system is powered by a voice over internet protocol service, commonly known as VoIP. Essentially, a VoIP phone service is a cloud phone system where your team members can make outbound calls and receive inbound calls from any location using a desktop app, laptop, or smartphone running Android or iOS. Toll-free numbers.

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JustCall

AUGUST 12, 2022

Most people with access to technology and other resources have mobile phones. This blog post answers your question. Although a good backup, the app’s drawback is that since it works with your number, it doesn’t allow you to isolate personal calls from business calls. Smartphones have swiftly taken over the world.

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Hodusoft

FEBRUARY 1, 2023

Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. The use of VoIP phone systems in the banking industry is a trend that is here to stay. What to look for in a business phone system for banking and finance?

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aircall

MAY 14, 2021

It needs four things to work — a computer to run the software, a person to answer the phone, a voice modem, and an active telephone line. With VoIP technology, auto dialers can also work with PBX business phone systems that use SIP trunking. Choosing the Right VoIP Phone System. 2) Personalize scripts.

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Spearline

MARCH 24, 2022

Adding science to telephone call quality Spearline has paralleled the technology leap from hissing tapes and crackling vinyl in the music world to high definition digital audio. About us Spearline is a technology company that proactively tests toll, toll-free, and premium-rate numbers for audio quality and connectivity globally.

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IdeasUnlimited

SEPTEMBER 19, 2022

In this blog, we’ll be sharing how, in our experience, customer service can help companies improve their outlook. While automated customer response systems have certainly shown their potential, nothing comes close to a person directly talking to your customers. Technology-Driven Insight. Customer Trust.

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aircall

JUNE 11, 2021

While in-person communication is ideal for certain transactions and interactions, the phone is still the primary way businesses communicate with their clients. Speaking with another person creates a human connection, which is so vital for any relationship. Sender — the person sending the message. Telecommunication Now.

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Jive

FEBRUARY 8, 2019

Offices today are relying more and more on the latest communication and collaboration technology. In fact, it’s safe to assume that all the same rules of traditional in-person meetings apply—with a few extra guidelines you should take not of: #1. appeared first on The Jive Blog. Be sure to test your line and prepare.

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Jive

OCTOBER 2, 2018

Today, with the introduction of instant messaging apps and Hosted VoIP technology, communication has become faster, easier and more reliable. #2. Modern technology is allowing businesses to make better and more informed decisions about their business based on actual data. Personalization. Digital technology (e.g.,

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JustCall

AUGUST 12, 2022

How To Send Send Voicemail Greetings with a VoIP System? Though there do exist landline systems that could help you customize voicemail greetings, today, we have much better technology. A VoIP system is the best way to set up professional voicemail greetings. VoIP uses the internet to manage calls.

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Hodusoft

OCTOBER 26, 2023

billion robocalls between January and August 2023, and each person receives about 17 spam calls every day. As per the Federal Trade Commission, robocall scams yielded a median loss of USD 1,400 per person in 2022! Maybe the caller is from a company, and they know the company but not the specific person. “C”

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Fonolo

JANUARY 9, 2019

We’re going to dive into all of the above on our blog this year, along with our usual coverage of industry reports, public company earnings, fun posts about call center life, findings from our sister site OnHoldWith.com , webinars, hangouts, Fonolo news (of course), and more. Voice-Powered Technology (VPT). Chat, Messaging and Text.

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JustCall

FEBRUARY 17, 2022

Sales dialers make VoIP calls to all the selected customers in one go or one by one as per the designed algorithm. VoIP outbound calls are also made to customers getting added in real-time. The post Sales Dialer Software: Add Velocity to your Sales Process appeared first on JustCall Blog. Eliminates manual efforts and errors.

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JustCall

MARCH 7, 2023

This blog post discusses how to get started, the pros/cons of hybrid work, and infrastructure strategies. Essential Infrastructure Strategies for Hybrid Work in Contact Center Technology can be a key ally in creating the infrastructure needed for hybrid work. First off, look at your existing technology tools.

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CSM Magazine

AUGUST 3, 2020

Create a brand personality. All enterprise-level businesses have a strong brand personality that makes them instantly recognizable to their customers. With small businesses, it’s impossible to create the same type of brand personality, so the best tactic is to allow customers to see the human side of your business.

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Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. Cost-Effective Solutions “Technology makes things faster and more cost-effective.” By doing so, the technological tools enhance employee productivity and customer experience.

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Babelforce

APRIL 6, 2022

“Know Your Customer” tools help call centers identify callers and then create personalized experiences. In this post: What we mean when we talk about KYC Know Your Customer is easy to set up KYC is the first step in personalized service How KYC benefits the contact center Next steps for better KYC. 2 Personalized customer support.

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