ShepHyken

NOVEMBER 23, 2018

Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? Live chat allows one representative to serve up to 10 customers at once, thus allowing you to offer great support while keeping costs low. Element #6: Empowered.

Customer Support 170

Customer Support Customer effort Self service Metrics 170

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. We’ve looked through all of our posts from last year and have picked a top 10 to start off 2020. Share this page on: Tweet. Published on: January 09, 2020.

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

Eptica

NOVEMBER 18, 2022

Date: Friday, November 18, 2022 Author: Pauline Ashenden - Demand Generation Manager 10 top tips for a winning customer service knowledge management system. Our latest blog highlights ten important best practice tips to help you successfully implement knowledge management in your contact centre. Share this page on: Tweet.

Management 126

Management Customer Service Best practices Chatbots 126

Eptica

JANUARY 13, 2023

Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?

Best practices 105

Best practices Customer Service Management 105

Eptica

JUNE 10, 2022

Date: Friday, June 10, 2022 Author: Pauline Ashenden - Demand Generation Manager 3 key CX gaps between companies and their customers. Published on: June 10, 2022. However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience.

Banking 120

Banking Self service Marketing Technology 120

Beyond Philosophy

DECEMBER 19, 2016

In a subsequent blog post , company CEO Rose Marcario reported that Patagonia had expected Black Friday sales to reach $2 million. Instead, the total was $10 million. In 2011, it ran a full-page newspaper ad telling people NOT to buy its jacket because consumption of goods causes environmental degradation. Sales soared in 2012.

Sales 354

Sales Banking Customer emotions Education 354

Eptica

SEPTEMBER 10, 2021

Date: Friday, September 10, 2021 Author: Pauline Ashenden - Demand Generation Manager How emotional intelligence can help you cope with Christmas. Published on: September 10, 2021. Share this page on: Tweet. Read the full article here on our parent company Enghouse Interactive’s site.

Marketing 104

Marketing Management Customer Service 104

Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. For instance, 8 out of 10 customers report engagement with a chatbot as positive. Know Before You Bot.

Chatbots 53

Chatbots Scripts Sales Personalization 53

JustCall

MAY 26, 2022

So,if you refer 20 businesses with a team size of 10 each, you will earn up to $2000 per month. How much will I earn as a JustCall Affiliate Partner? Our pricing is pretty straightforward and our commission structure is transparent – 20% cut & recurring. In the nutshell, your earning potential is unlimited. So, what are you waiting for?

CRM 98

CRM APIs Sales Technology 98

Eptica

OCTOBER 14, 2022

Our latest blog discusses seven areas to focus on to help reduce call abandonment rates. Share this page on: Tweet. You might also be interested in these posts: 10 top tips for a winning customer service knowledge management system. Our latest blog discusses seven areas to focus on to help reduce call abandonment rates.

Abandon rate 71

Abandon rate Best practices Chatbots Management 71

JivoChat

JULY 11, 2023

Define the pages you want to create and the type of content you will add. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling. You can showcase your projects, create a blog to give tips related to the fashion world and add a contact form too.

Construction 75

Construction Personalization Management 75

Beyond Philosophy

DECEMBER 22, 2015

Estimates are that 9 out of 10 organizations are now utilizing content in their marketing programs, devoting one-quarter, or more, of their marketing budgets to this component of communication. There’s social media, of course, in the form of micro-blogs and blogs, but also community involvement, articles, and product and service ratings.

Marketing 231

Marketing Engineering Consulting Consulting 231

Toister Performance Solutions

SEPTEMBER 28, 2017

Books for Customer Service Leaders Full disclosure: I've added affiliate links to each book's Amazon page, which means TPS gets a referral fee for each purchase. Strategic Customer Service John Goodman (the customer service guru, not the actor) is responsible for the famous statistic about angry customers telling 10 friends.

Customer Service 49

Customer Service Contact Center Customer centricity Customer Care 49

CX Accelerator

AUGUST 19, 2019

In my last role where I was managing the CX program for a large, nationwide telecommunications company I created a dashboard which had all the headline metrics on the first page (which satisfied executives and 90% of readers) but had an additional 4 pages of data to satisfy the needs of the other 10% who wanted more granular detail.

Journey mapping 182

Journey mapping Metrics Telecommunications Sales 182

CX Accelerator

AUGUST 19, 2019

In my last role where I was managing the CX program for a large, nationwide telecommunications company I created a dashboard which had all the headline metrics on the first page (which satisfied executives and 90% of readers) but had an additional 4 pages of data to satisfy the needs of the other 10% who wanted more granular detail.

Journey mapping 182

Journey mapping Metrics Telecommunications Sales 182

JivoChat

MARCH 8, 2022

It enables you to use a pre-made design and customize your web pages from it, usually through a drag-and-drop editor where you can insert text, images, videos, other graphic elements, and resize and position them as you wish. . As you move your mouse or fingers, the information appears, making the pages seem more dynamic. Hostgator.

SaaS 75

SaaS Engineering Construction Finance 75

JivoChat

JULY 12, 2023

It’s crucial to select a template that has all the features you need and a responsive design as well, so your pages will function correctly on desktop computers and mobile devices. It’s possible to have a website with different sections, like a blog, online store, portfolio, and online scheduling.

Customer Support 75

Customer Support Management Customer Service 75

ProProfs Blog

APRIL 25, 2019

I have picked 10 tried & tested tools from different domains to let you have a complete stack required to manage all sorts of eCommerce activities –. Top 10 eCommerce Tools to Boost Conversion Rate. Page Views. Time on a page. Website and traffic analysis. Search engine optimization. Marketing campaigns management.

Analytics 112

Analytics CRM Engineering Marketing 112

ShepHyken

AUGUST 29, 2022

10 Ways To Keep Your Existing Customers Around for the Long-Term by ASBN Newsroom. While a two or three-page article might not truly be considered definitive on a topic that entire books have been written about, there are plenty of good ideas and reminders. I would expect nothing less from a blog tidied “Tech Funnel.”.

Customer Service 162

Customer Service Customer retention Morale Advertising 162

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

JivoChat

DECEMBER 11, 2022

Customers tend to feel safer purchasing from a company that has a website with updated information, high-quality content, and well-developed pages. 10 Steps on How to Make a Website on GoDaddy. The domain name is like the address of your website, which people will type to find one of your pages. Create Your Website Pages.

Real estate 75

Real estate Engineering Best practices Analytics 75

JivoChat

MAY 25, 2022

Do you know when you enter a page and there is a banner promoting a product, an ebook, or inviting you to check a blog post, you can use that strategy to reach a bigger audience. Business Blog Banner. The Business blog banner has a modern design that matches different types of companies, including startups. Clothes Store.

Real estate 75

Real estate Advertising Sales Technology 75

Toister Performance Solutions

DECEMBER 10, 2020

It found that the number of households experiencing at least one problem over the past 12 months increased by 10 percentage points since the 2017 study. Get the Report Subscribe to this blog and get a copy of the report, “What type of service do customers receive most often?”. Image source: Customer Care Measurement and Consulting.

Customer Service 141

Customer Service Surveys Consulting Consulting 141

JivoChat

MAY 9, 2022

Counting on the best SEO tools is going to help you to know what to do to rank higher in search engine results pages, including on Google. You are going to have the right tools to measure the performance of each page on your website and identify what you need to change to conquer more traffic. 10 Best SEO Tools. On-page SEO.

Engineering 75

Engineering Analytics Advertising Metrics 75

JivoChat

MAY 5, 2022

On-page SEO (search engine optimization) is essential when it comes to conquering visibility for your website through appearing on Google’s search result pages. By the way, don’t commit the mistake of believing on-page SEO is just writing the keyword sometimes in the text. What Is On-Page SEO? Title tags.

Engineering 75

Engineering Analytics Marketing Personalization 75

Totango

APRIL 12, 2022

To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit. Let’s take a look at her top 10 insights. Top 10 Insights from Customer Success Executives. The Customer Comes Before the Product. Design and Run All-in-One .

Engineering 82

Engineering Enterprise Sales Customer Experience 82

JivoChat

MAY 1, 2022

It’s related to the practices that you are going to implement on your pages so they will rank better on search engine result pages (SERPs). Google and other search engines will take into consideration several factors to read a page as relevant. Also, add alt text to images, and create a meta description for each page.

Marketing 75

Marketing Advertising Engineering Sales 75

Nicereply

FEBRUARY 29, 2024

Along with exclusive coupons and offers, customers get a free tall-size drink after collecting 10 stars. A UX audit can detect flaws like pages not loading, incorrect information, navigation logic, etc. A checkout page should adhere to a few core principles: It should reflect the customer’s needs.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

JivoChat

APRIL 5, 2022

List the Pages You Want to Put on Your Website. The home page is something that every website requires and it’s commonly the entrance door to the website. Your brand’s visual identity needs to be strong on the home page and in sync with all the other sections to create a coherent image. . Online Store. Photo Gallery.

Engineering 75

Engineering Best practices Advertising Sales 75

JivoChat

MAY 24, 2023

It significantly impacts getting a high number of accesses to your pages, increasing the average time spent on your website, and providing good user experience. There is no need to have coding or design experience to enjoy those templates, and you can use a page editor with drag-and-drop functionality to customize the pages as you wish.

Real estate 75

Real estate SaaS Sales Technology 75

OctopusTech

AUGUST 14, 2023

Your website not only contains different web pages but it can either make or break the first impression of your new visitors. Website redesign services are a process of improving the visual appearance of different web pages and the user experience of a website to serve customers in a better form.

Engineering 62

Engineering Sales Advertising Technology 62

JivoChat

MARCH 3, 2022

A CMS contains a website builder feature that allows you to create your pages by using pre-built templates and customizing them with a website editor, which usually works with a drag-and-drop tool. . You can customize your website by making different sections, including the home page, a blog, an online store, an about us page, and much more.

Engineering 75

Engineering Construction Analytics Best practices 75

Nicereply

MARCH 14, 2023

Whether you’re a brand new support manager or you’ve been doing the job for years, you’re guaranteed to find some valuable learnings in these pages. Writing Tools: 50 Essential Strategies for Every Writer By Roy Peter Clark Published: 2018 Length: 295 pages Support managers spend a great deal of their day writing.

Management 98

Management Call Center Metrics Entertainment 98

Nicereply

NOVEMBER 16, 2021

When the customer clicks on a star rating, the new web page will be opened. After clicking on the link, the customer will be redirected to the same web page to submit. Thank you page. Thank you page texts. Customers can then respond on a scale from 1 (very unlikely) to 10 (very likely). Allow sharing pictures.

Surveys 111

Surveys Metrics Analytics Enterprise 111

JivoChat

JUNE 26, 2022

The course will help you to deal with the “blank page anxiety” too. You will know the specific strategies for different types of texts and platforms, like emails, calls to action, landing pages, articles, and social media. Copywriting for landing pages and CTAs. Build a digital portfolio in 10 minutes.

B2C 75

B2C B2B Sales Best practices 75

JivoChat

NOVEMBER 16, 2021

To enhance user experience, you can install several Wix apps to create pages that are attractive and easy to navigate. You are going to find tools for your ecommerce, features to add a blog to your website, forms, comments, a search bar, links to your social media, and much more. Personalize every page. Mobile friendly.

CRM 52

CRM Finance Analytics Personalization 52