ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Consulting 98

Consulting Consulting Best practices Upselling 98

ShepHyken

NOVEMBER 10, 2017

Online gifting platform, 5Gifts4Her, uses the power of live chats to help users find gifts for loved ones, discover products, personalize, and address inquiries through the conversational method. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken. Conclusion.

Transportation 185

Transportation Analytics Banking Metrics 185

CSM Magazine

APRIL 27, 2023

The good news is that there are various metrics and technologies available to help you measure and enhance customer satisfaction. Businesses must utilize metrics and Key Performance Indicators (KPIs) to measure their performance in order to ensure that customer service meets their needs.

Metrics 52

Metrics Feedback Surveys Customer effort 52

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. As well as their actionable customer success platform they provide a widely respected blog. Intercom Blog. Zendesk Blog. The Picture CS blog.

SaaS 64

SaaS Customer centricity B2B Best practices 64

ClientSuccess

AUGUST 31, 2020

Now, the day is finally here – your team is finally implementing your new customer success platform. Making the decision to invest in a customer success platform shows that your organization is 100% dedicated to the long-term success and growth of your customer base. . Are you thinking about a new customer success platform?

SaaS 105

SaaS Accountability Metrics Sales 105

aircall

JULY 25, 2022

We’ve got a lot of experience helping SDR managers understand their team’s performance through numbers, so we’ve short-listed the eight metrics our clients and partners (and our own sales teams!) 8 Essential Sales Call Metrics. This will make this metric particularly informative and useful to you. find the most useful.

Metrics 62

Metrics Sales Management Accountability 62

Nicereply

MAY 20, 2021

They provide platforms for trading currencies, commodities, share CFDs, and cryptos. People at Blueberry Markets are measuring all three satisfaction metrics – CSAT , CES & NPS. We stay up to trends by reading news and articles mainly from blogs of customer support tools like Nicereply. Company Culture.

Metrics 98

Metrics Marketing Feedback Surveys 98

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care.

Healthcare 88

Healthcare Government Engineering APIs 88

Nicereply

OCTOBER 9, 2023

Customer success metrics are essential to the growth of every SaaS company. The main focus for customer success is understanding customer goals and objectives, measuring customer success metrics, and ensuring each product meets customers’ needs.

SaaS 52

SaaS Metrics Customer retention Surveys 52

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Subject matter experts.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

ClientSuccess

AUGUST 3, 2020

The increased visibility of the customer success function introduced the need for the customer success technology platform, and the industry hasn’t looked back since. Why you need a customer success platform. Is your customer success platform future-proof? Customer account plans can change a month or a year in the future.

SaaS 81

SaaS Accountability Metrics Sales 81

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics Education Upselling SaaS 52

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

JustCall

MARCH 13, 2020

If you want your brand, product or service to outshine your competitors in the market, make sure you track the right set of customer service metrics. But are you confident about the customer service metrics that you are tracking? Are you sure you have the right set of KPI metrics to bring the customer success you have dreamt of?

Metrics 96

Metrics Customer Service Interactive Voice Response Customer retention 96

Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Both ESG’s services and inSided’s platform share the same ultimate goal: meaningful customer engagement that leads to increased retention, growth, and advocacy.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

ChurnZero

JUNE 15, 2021

This is a guest blog post by Jeff Galowich, CEO of Blue Horizon Software. In a world seemingly obsessed with hyper-growth, this may sound like heresy, but when evaluating a B2B software-as-a-service (SaaS) company, the most important metric we look at is retention. The Different Types of Retention Metrics.

Metrics 59

Metrics SaaS Upselling Surveys 59

Totango

FEBRUARY 18, 2021

This is the first in the blog series “Supercharging your Tech Stack with Totango”. A customer success platform, however, is able to give you a more complete view of your customer by collecting information from multiple data points across your organization and storing them all in one central location. Salesforce. HubSpot CRM.

CRM 70

CRM Sales Enterprise Marketing 70

Totango

SEPTEMBER 18, 2020

Customer success metrics should always lead to action. The most important metrics are used to reveal the kind of customer experience you are delivering. The 6 Key Areas of Customer Success Metrics. There are six key areas of the customer experience that can be accurately measured using customer success metrics.

Metrics 62

Metrics Enterprise Feedback Upselling 62

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics Education Best practices Accountability 52

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics Education Best practices Accountability 52

CustomerSuccessBox

MARCH 11, 2019

Customer Onboarding Metrics help measure how efficient the onboarding process is and which parts need improvement. Different companies can measure different customer onboarding metrics as per requirements. Why customer onboarding metrics? This is one of the most important customer onboarding metrics that needs to be measured.

Metrics 88

Metrics SaaS Marketing Sales 88

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. It is no doubt that excellent customer support is crucial to success. Shep Hyken.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. This post is the first in a two-part series.

Analytics 69

Analytics Engineering APIs Metrics 69

Hodusoft

DECEMBER 28, 2022

Need, Metrics, and Best Practices. 5 metrics to evaluate the success of call center management. 5 metrics to evaluate the success of call center management. 5 metrics to evaluate the success of call center management. Monitoring the right metrics in call center operations promotes precision and growth.

Best practices 52

Best practices Call Center Metrics call center software 52

Enghouse Interactive

JANUARY 13, 2021

Blog Series #1 of 4: New decade! Using cloud contact center platforms drives more revenue (54.1% Watch for our next blog in this series, coming January 26th. AI, Teams UC and Video. . Better Together to Optimize CX. . New approach? Not necessarily…. For some, it’s more of the same, but better. vs. 32.3%).

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

ClientSuccess

SEPTEMBER 21, 2020

As a customer success leader in 2020, you’re either currently working with a customer success management platform or actively looking to invest in a new solution. With a customer success platform, however, CSMs can proactively work to reduce churn and actually increase revenue. Get Started Today.

Accountability 69

Accountability Metrics Customer retention Feedback 69

Mindtouch

JULY 29, 2019

To provide better data analytics within the product, we are adding three new Contribution reports to the MindTouch platform: Site Contributions. These new Contribution reports are built on a powerful analytics platform that lets users explore date ranges, drill into specific information, and export to various formats. User Comparison.

Analytics 94

Analytics Metrics Management Coaching 94

AWS Machine Learning

SEPTEMBER 9, 2022

This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022.

Personalization 72

Personalization APIs Engineering Metrics 72

CustomerSuccessBox

APRIL 19, 2022

Similarly, customer journey analytics will allow contact center professionals to smoothly monitor contact center metrics and help them analyze the serious metrics that impact key business objectives like the cost to serve, NPS, etc. Metrics at different stages of the customer journey that require analytics. Onboarding Stage.

Metrics 52

Metrics Analytics SaaS Journey mapping 52

ClientSuccess

JUNE 15, 2021

With so much focus on customer success departments, investing in specific technology platforms is a necessity. CSMs and team leaders can map out the entire customer lifecycle from onboarding through retention and growth with a customer success platform. Customer success teams do much more than just run customer check-in calls.

Upselling 52

Upselling Accountability SaaS Metrics 52

Call Experts

APRIL 22, 2021

The Call Experts Attendance Platform will integrate into your existing process, keep stakeholders informed and involved, and other plans related to attendance tracking. . Call Experts’ AI-Powered attendance platform can help you avoid payroll, attendance tracking, and staffing errors. Eliminate Manual Tracking. Contact us.

Management 52

Management Morale Time management Metrics 52

ClientSuccess

JULY 20, 2020

If anything, many customer success teams are turning to new customer success platforms and solutions to better manage remote accounts and teams during these unprecedented times. Implementing a new customer success platform can be an exciting and overwhelming experience. Tip # 3 – Start Tracking Metrics and Data from the Beginning.

SaaS 69

SaaS Metrics Accountability Management 69

AWS Machine Learning

APRIL 19, 2023

More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on Sportradar knowhow and technology to boost their business. In this post, the Sportradar team discusses the challenges they encountered and the solutions they created to build their model inference platform using the DJL.

Engineering 75

Engineering APIs Scripts Education 75

GetFeedback

AUGUST 16, 2018

Here’s a look at the top 11 customer service metrics you should start measuring today. Customer Happiness Metrics. These three metrics correlate with customer loyalty and retention more strongly than support efficiency metrics. It’s particularly helpful if you support customers across multiple platforms.

Metrics 79

Metrics Customer Service Surveys Self service 79

NICE inContact

NOVEMBER 14, 2017

Average talk time (ATT) is often a neglected little contact center metric. Of course, there are exceptions to the rule, but as you dig into your customer experience metrics, don’t neglect to peel back all of the layers of the onion. Most importantly, don’t sacrifice customer experience for the sake of one metric.

Metrics 64

Metrics Average Handle Time Contact Center Surveys 64

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. That’s where customer experience platforms come in. If you are looking for a customer experience platform that fits your needs, we compared three major tools to help you find the right one: Medallia, Qualtrics, and Lumoa.

Feedback 83

Feedback Consulting Consulting Enterprise 83

NICE inContact

NOVEMBER 14, 2017

Average talk time (ATT) is often a neglected little contact center metric. Of course, there are exceptions to the rule, but as you dig into your customer experience metrics, don’t neglect to peel back all of the layers of the onion. Most importantly, don’t sacrifice customer experience for the sake of one metric.

Metrics 58

Metrics Average Handle Time Contact Center Surveys 58