Totango

NOVEMBER 16, 2023

That’s why Totango now offers powerful integrations with leading email and scheduling providers, including Gmail , Outlook , Google Calendar , and Outlook Calendar , to help make every touchpoint, every moment, and every communication with customers more streamlined and effective. “I’ve Not a problem.

Accountability 107

Accountability Enterprise Marketing Management 107

Cisco - Contact Center

DECEMBER 4, 2023

The future of edge compute is more like a… Read more on Cisco Blogs Predicting the future of new technology is often like gambling. Predicting the future of a massive locomotive on a railway track is quite predictable.

Technology 98

Technology 98

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 113

Enterprise Education Best practices Customer retention 113

kommunicate

MAY 11, 2023

The post How to Integrate ChatGPT with WhatsApp for Seamless Conversations appeared first on Kommunicate Blog. With advancements in natural language processing (NLP), chatbots can now understand and respond to human queries more effectively than ever before. One of the most widely used messaging apps [.]

Chatbots 98

Chatbots Customer Service 98

kommunicate

FEBRUARY 20, 2023

Last Updated on February 20, 2023 Zendesk’s Sunshine Conversations enables businesses to integrate messages from various channels into one continuous conversation and create interactive experiences across all platforms. The post How to Integrate Kommunicate with Sunshine Conversations appeared first on Kommunicate Blog.

APIs 98

APIs 98

3CLogic

APRIL 10, 2024

More specifically, we’ll dive into how to handle calls from ServiceNow by harnessing the power of a native Computer Telephony Integration (CTI), such as 3CLogic’s CTI , enabling voice interactions from within your existing workspace. What is Computer Telephony Integration (CTI)?

Management 64

Management Call Logging CRM Call flow 64

Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead. Read the article on its blog here.

Customer Service 123

Customer Service Cloud contact Marketing Management 123

aircall

AUGUST 22, 2022

How to integrate voice with your CRM. Whether you’re able to join in-person or virtually, don’t miss your chance to learn more about how integrating voice with your CRM can drive real results for your customer experience. . The post Coming Up at HubSpot INBOUND: Integrating Voice with Your CRM appeared first on Aircall Blog.

CRM 118

CRM Best practices Personalization Sales 118

Totango

NOVEMBER 8, 2023

With product usage data from Pendo and Mixpanel now integrated into Totango, product management and CS teams can work together to define and deliver adoption campaigns that increase the usage of the most valuable features. Looking for a different integration? Check out our full list of technology partners or request a new integration.

Enterprise 91

Enterprise Finance SaaS Analytics 91

Eptica

NOVEMBER 4, 2021

Date: Friday, November 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Integrating call recording into Microsoft Teams. Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation.

Marketing 123

Marketing Management Customer Service 123

ShepHyken

SEPTEMBER 20, 2019

Integrating B2B customer support software with other internal systems is one way to encourage the real-time sharing of information between departments. Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools. Walk in your customer’s shoes for a moment.

B2B 266

B2B Customer Support CRM B2C 266

kommunicate

MARCH 1, 2023

The post How to Integrate Kommunicate + OpenAI (Makers of ChatGPT) appeared first on Kommunicate Blog. It took nine months for TikTok to gain 100 million users. So you know the scale at which ChatGPT grew. OpenAI, the creator of ChatGPT, is also famous for [.]

92

92

ShepHyken

AUGUST 23, 2019

Your potential customers want to buy quickly and comfortably through an integrated experience. There’s one need that is still among us despite constant changes: customers want an integrated shopping experience. The post Guest Blog: Omnichannel Customer Service – Why should you implement it in your business?

Customer Service 270

Customer Service Customer retention Self service Sales 270

ShepHyken

FEBRUARY 23, 2018

At the root of all great customer service are three key principles, seems to me, and none of them particularly complex: authenticity, empathy, and integrity. Have Integrity: Avoid mixed messages. Nothing destroys trust like a lack of integrity. Otherwise, we lack integrity, employees lose interest, and customer service suffers.

Scripts 230

Scripts Employee engagement Customer Service Customer Experience 230

kommunicate

MARCH 10, 2023

Last Updated on March 11, 2023 Chatbots have become an integral part of modern businesses, providing efficient and personalized customer support. The post Why Your Chatbot Needs a CMS Integration To Enhance Business Operations appeared first on Kommunicate Blog.

Chatbots 98

Chatbots Customer Support Personalization Customer Experience 98

ShepHyken

FEBRUARY 9, 2018

Integrating a brand advocacy strategy into your customer service training will allow you to receive support not only from customers but from your own employees too. The post Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy appeared first on Shep Hyken. Customers service training ideas for better brand advocacy.

Customer Service 378

Customer Service Morale Sales Coaching 378

ShepHyken

SEPTEMBER 28, 2018

Over time, career pathing solutions can be integrated with performance review software to keep workers engaged for the long term. Many HR tech platforms allow companies to integrate performance management with a recognition and rewards system, and they offer a streamlined experience for employees.

Employee engagement 265

Employee engagement Education Analytics Technology 265

ShepHyken

NOVEMBER 23, 2018

Training is essential to guarantee accuracy, and so is a system for delegating issues to the right colleagues, and carefully integrating information in the right spots in the customer journey. He and his team share tips about customer service and communication on the Userlike Blog. Customers expect correct information from support.

Customer Support 262

Customer Support Customer effort Self service Metrics 262

Contact Center Pipeline

JUNE 1, 2021

The post Texting Takeover: How to Integrate SMS, Whatsapp and Apple Business Chat into Your Contact Center first appeared on Contact Center Pipeline Blog. SMS and newer texting channels like WhatsApp and Apple Business Chat are on the rise and creating opportunities to improve customer satisfaction.

Contact Center 162

Contact Center Customer Service Scripts Multichannel 162

ShepHyken

FEBRUARY 15, 2019

Integrated payments : We can’t say enough about the benefits of using a POS with integrated payments. Non-integrated payments mean your team needs to punch in the amounts manually, which makes each transaction a little slower and makes room for lots of errors and lost revenue. Ring up a customer from anywhere in your shop.

Sales 220

Sales Personalization Feedback Management 220

JustCall

APRIL 3, 2023

Salesforce integration with a top-rated VoIP service provider like JustCall can enhance your customer experience significantly and level up your sales game. Wondering how Salesforce telephony integration works? That’s exactly what this blog can help you with. Here’s when Salesforce VoIP integration with JustCall comes in handy.

voip 52

voip CRM Call Logging Contact center software 52

kommunicate

OCTOBER 29, 2022

The post How to Integrate a Dialogflow bot with Telegram appeared first on Kommunicate Blog. The app offers a powerful alternative to WhatsApp and Facebook Messenger and claims to be more secure than both of these [.].

Customer Support 92

Customer Support 92

ShepHyken

MAY 3, 2019

In a quick and convenient customer experience, the customer doesn’t want to wander around, get lost or distracted, or hit a dead-end on their way to achieving their goal for the transaction; in fact, getting in and out easily with exactly what they need is an integral part of the goal.

Chatbots 284

Chatbots Customer Experience Marketing Customer Support 284

ShepHyken

JULY 12, 2019

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience. He shares some examples of how this technology can be a difference-maker.

Customer Experience 266

Customer Experience Technology Enterprise Analytics 266

VirtualPBX

MARCH 3, 2023

With the VirtualPBX Webhooks and Zapier integrations , she was able to monitor and improve the efficiency of her team through automation and advanced reports. This integration allows you to move data between apps or automate repetitive tasks , such as customer service automation tasks. So where does VirtualPBX come into play?

Customer Service 98

Customer Service Call flow voip CRM 98

ShepHyken

OCTOBER 20, 2017

under an integration layer. The post Guest Blog: Assistive AI for Real Work appeared first on Shep Hyken. The technical implementation combines a collection of technologies — chatbots, micro-applications, knowledge center, widgets, a dialog engine, engagement engine, APIs, etc.

Enterprise 217

Enterprise Engineering APIs contact center solutions 217

Expivia

FEBRUARY 14, 2024

Guide to Preparing Your Contact Center for AI Integration The integration of Artificial Intelligence (AI) in call centers represents a monumental shift in how customer experiences are delivered. Define what success looks like for your AI integration, making sure these goals line up with your broader business objectives.

Contact Center 52

Contact Center Call Center Metrics Scripts 52

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. He and his team share tips about customer communication on the Userlike Blog. Shep Hyken. You might want to change your focus.

Customer Service 314

Customer Service B2C Airlines Management 314

ShepHyken

OCTOBER 28, 2016

This week on our Friends on Friday guest blog post my colleague, Michael Becker, talks about how negative reviews and poor customer service can impact your business. in integrated communications and journalism. The post Guest Blog: How Much Does A Negative Review Hurt A Business? Shep Hyken. You’re almost ready to buy.

SaaS 333

SaaS Customer Service Contact Center Customer Experience 333

kommunicate

DECEMBER 2, 2022

The post Choosing Between Zendesk Chat’s Answer Bot and Third-Party Chatbot Integrations appeared first on Kommunicate Blog. Zendesk chat also refers to software enabling your customer support team to engage with customers with automated bots. Customers [.].

Chatbots 97

Chatbots Customer Support 97

kommunicate

FEBRUARY 7, 2021

Steps to create and integrate Dialogflow agent with NodeJS Create an Agent An [.]. The post How to Integrate Dialogflow with NodeJS appeared first on Kommunicate Blog. Node JS is popular for backend applications as it supports a huge number of plugins and better spin-up times.

98

98

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. Standardized web services and APIs for federating silos of data and connecting applications ease integration.

Self service 199

Self service APIs Surveys Analytics 199

kommunicate

OCTOBER 4, 2023

The post How To Integrate Viber Chatbot With Kommunicate – A Step By Step Guide appeared first on Kommunicate Blog. Developed by Rakuten, Japan, Viber is a messaging app that also allows you to make audio and video calls, send voice messages, video messages among others.

Chatbots 59

Chatbots 59

ShepHyken

DECEMBER 15, 2017

By integrating both customer and employee feedback different and interesting measurements can be uncovered, such as the link between customer satisfaction and employee KPIs and how this link is related to customer longevity; ultimately, this enables the organization to make better decisions.

Employee engagement 298

Employee engagement Customer centricity Feedback Morale 298

JustCall

APRIL 4, 2023

To make the most of this technology, engaging in CRM data integration with your existing business processes and systems is important. In this blog, we will cover everything you need to know about CRM systems–from what they are to which are the most popular CRM platforms available today. What is CRM Integration?

CRM 52

CRM voip APIs Sales 52

Nuance

JULY 5, 2023

… Nuance tops KLAS report comparing Clinical Documentation Integrity (CDI) vendors Read More » The post Nuance tops KLAS report comparing Clinical Documentation Integrity (CDI) vendors appeared first on What’s Next blog.

Healthcare 52

Healthcare 52

ShepHyken

JANUARY 18, 2019

This week we feature an article by Tim Houlne who writes about the importance of integrating technology into your business to provide the optimum customer experience. – Shep Hyken. The post Guest Blog: Are You Setting the Right Customer Experience Goals? It’s that time of year again. appeared first on Shep Hyken.

Customer Experience 232

Customer Experience Airlines Average Handle Time Contact Center 232