Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Register Now.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Amity

JANUARY 30, 2019

This article was originally published on WnTD's blog. With Elizabeth's permission, we are republishing and sharing it with our community. In a previous post we tackled the question of ‘what is customer success?’ This is the high level 100,000 foot overview of what Customer Success means to us.

Education 61

Education Engineering B2C Technical Support 61

CSM Practice

FEBRUARY 20, 2020

At early startup stages , customer success teams and other customer-facing teams are usually familiar with their customer base. This relationship-driven engagement model becomes difficult as the customer base becomes larger and more diversified. Why Should Customer Success Be Obsessed with Data?

Analytics 52

Analytics Customer centricity Metrics Accountability 52

CSM Practice

JUNE 19, 2019

The commonly used and highly effective customer success approach for early stage startup companies remains the high-touch model, in which every customer enjoys dedicated attention from their assigned customer success manager, throughout the their customer journey. Customer Success Training Plan.

Education 40

Education SaaS Feedback Accountability 40

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Amity

FEBRUARY 8, 2017

These days, the practice of Customer Success finds itself at an interesting crossroad. The importance and responsibility of the field are growing, yet the budget increases don’t seem to follow suit. Scaling means doing more without hiring more customer success managers.

Surveys 68

Surveys SaaS Accountability Education 68

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. That’s where customer retention comes in.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

SmartKarrot

JANUARY 27, 2022

As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. What exactly is customer education?

Education 19

Education Journey mapping SaaS B2B 19

SmartKarrot

JUNE 24, 2021

The customer success community is one where members look out for each other. There is an eagerness in the community to help another CS professional out. This can be see on LinkedIn, community forums, slack teams, and many more spots. Customer Success Forums. Customer Success Forum.

SaaS 17

SaaS Best practices B2B Customer retention 17

REVE Chat Blog

DECEMBER 5, 2019

Some of the successful chatbot examples and case studies implemented by big brands show that customers are willing to interact with bots if done correctly. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience. Are there any hotels nearby?

Chatbots 70

Chatbots Real estate Healthcare Banking 70

Amity

AUGUST 5, 2016

With hundreds of customers worldwide, Achievers delivers a powerful new way for companies to engage, align, and recognize employees to drive business success. We sat down with Vanessa Brangwyn , the VP of Customer Success, to discuss how Customer Success has evolved at Achievers over the last five years.

Enterprise 91

Enterprise Employee engagement Metrics Best practices 91

CrazyCall

NOVEMBER 22, 2018

Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. What should you do with these tons of how-to’s and recommendations? If you don’t want to miss the next post of the series, make sure you’ve subscribed to our newsletter. Nowadays everything is being googled.

Sales 61

Sales SaaS Coaching Outbound sales 61

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The problem of downloading multiple apps to use a service has been replaced with an easy-to-use interface free from complex installations. He is the creative mind behind Box’s product and platform. Aaron Levie. Alex Turnbull. Asia Orangio.

SaaS 10

SaaS Finance B2B Marketing 10

Vistio

APRIL 2, 2022

Can you give our listeners and our readers some insight into your background? And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization.

Contact Center 52

Contact Center Real estate Customer Service Self service 52