Totango

AUGUST 12, 2020

The rise in SaaS and subscription business models with low upfront costs and regular renewal windows means customers can make emotional and rapid decisions to leave an agreement with little consequence. Or, get started with best practices for free today. Choose the Right Customer Success Platform.

SaaS 87

SaaS Upselling Enterprise Best practices 87

ProProfs Blog

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. As you can see, delivering the perfect saas customer support experiences is directly correlated with your churn and retention.

SaaS 83

SaaS Customer Service Customer Support Best practices 83

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. Blog Author: Alex Weihmann. This gives you a quick view of your important upcoming events. . In the world of B2B SaaS, not all accounts can be treated the same way. When using this versatile tool, be sure to leverage: .

Best practices 72

Best practices Accountability Upselling SaaS 72

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Nine Best Customer Success Communities in 2022. As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. It also seeks to stimulate discussion of best practices.

Best practices 116

Best practices SaaS B2B Marketing 116

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. SaaS (software as a service) companies have seen an exponential growth in the business sphere. There is some insightful content around SaaS that can be an inspiration to readers. The 20 Best SaaS Blogs You Must Follow.

SaaS 23

SaaS B2B Metrics Sales 23

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

Totango

JULY 21, 2020

The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. In March of this year, SaaS stocks reached a 20 percent decline from their selling highs. Communications SaaS companies have watched the growth rate of subscriptions rise by 1.4X. Stay Agile As a Company.

SaaS 64

SaaS Calibration Enterprise Customer retention 64

CSM Practice

JULY 6, 2020

To many, SaaS has always been tricky, and the current global economic downturn caused by the Coronavirus pandemic has only exacerbated it. At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn.

SaaS 71

SaaS Upselling Accountability Sales 71

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. We hope you enjoy reading this best-of highlights reel; we loved making it happen. . Top 10 Blog Posts from 2019 . Overall SaaS Category Winner in 2019 APPEALIE Awards .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Blog content consumption. Examples include: Search engine queries and ads.

SaaS 106

SaaS Journey mapping B2B Feedback 106

Totango

MAY 24, 2022

In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. In a SaaS context, CS platforms achieve this by providing functionality such as: Defining key performance indicators to measure customer success. Perform automated actions in response to key events.

CRM 90

CRM SaaS Enterprise Sales 90

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 118

Best practices Government Engineering Accountability 118

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Blog content.

B2B 116

B2B Journey mapping SaaS Engineering 116

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. What Is Contract Renewal?

Customer retention 94

Customer retention SaaS Best practices Upselling 94

Totango

SEPTEMBER 6, 2022

For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time. In this article, we’ll cover the essentials of QBRs and how to make them work for your SaaS business. What Makes a Great QBR?

SaaS 106

SaaS Technical Support Benchmark Accountability 106

Totango

MARCH 24, 2022

More than 60 customer success executives from various organizations, including Dynatrace, GitHub, Waystar, ActiveCampaign, HPE, Extreme Networks, Radware, Varicent and more, gathered at this exclusive destination to share best practices and strategies, connect with like-minded industry leaders and engage with subject matter experts.

Engineering 92

Engineering SaaS Best practices Enterprise 92

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. You can always rely on me to do that for family events, for work, for college events. When best practices finally follow, and it could be 10 years after the move happened, that’s where CSMS came in.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. You can always rely on me to do that for family events, for work, for college events. When best practices finally follow, and it could be 10 years after the move happened, that’s where CSMS came in.

SaaS 52

SaaS B2B Upselling Metrics 52

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong SaaS customer engagement is understanding the current customer experience.

SaaS 118

SaaS Best practices Metrics Enterprise 118

Totango

SEPTEMBER 9, 2022

Best practices for effective QBR meetings. For SaaS B2B clients, QBR meetings tend to focus on assessing value as measured by KPI performance benchmarks. For SaaS B2B clients, possible attendees may include: Managers of end-users. QBR Best Practices. How to run your meeting. What Is a QBR Meeting?

Best practices 18

Best practices Benchmark Metrics B2B 18

aircall

AUGUST 5, 2022

To get the latest industry best practices, we tapped experts at Teamleader and Aircall to give you an exclusive glimpse behind the scenes. . When it comes to lead-nurturing and follow-up at any SaaS company, it can help to segment leads based on these two metrics: . Use events to your advantage. A sentence like, ‘Mr.

Sales 62

Sales SaaS Marketing Personalization 62

CustomerSuccessBox

JUNE 15, 2021

Renewal is an event; it is a transaction, which essentially is going to be reflecting what you’ve done for the customer and what value have you delivered for the customer in the entire year, assuming you have an annual plan. To know more about Saas renewal rate, SaaS renewal rate. The Renewal plan.

SaaS 52

SaaS B2B Best practices Customer Experience 52

Totango

NOVEMBER 15, 2021

Subscription billing is the lifeblood of SaaS revenue. Support events are critical steps in the customer journey. Harness your customer success tool data to trigger automated workflows called SuccessPlays which implement best practices for optimal outcomes at each stage of your customer journey. Billing: Zuora.

CRM 111

CRM Upselling SaaS Chatbots 111

ClientSuccess

MARCH 13, 2020

This post is a change from our normal content on customer success best practices. Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community.

SaaS 52

SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

This post is a change from our normal content on customer success best practices. Like many of you, our original plan was to spend this week hanging out with other customer success, SaaS, and cloud folks at the SaaStr Annual conference. . We’ve seen an amazing outpouring of support from the SaaS community.

SaaS 52

SaaS Enterprise Healthcare Sales 52

Totango

NOVEMBER 15, 2021

Subscription billing is the lifeblood of SaaS revenue. Support events are critical steps in the customer journey. Harness your customer success tool data to trigger automated workflows called SuccessPlays which implement best practices for optimal outcomes at each stage of your customer journey. Billing: Zuora.

CRM 88

CRM Upselling SaaS Chatbots 88

CustomerSuccessBox

DECEMBER 6, 2021

In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Lincoln Murphy. Alex Farmer. Dave Jackson. Jeff Breunsbach.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

AWS Machine Learning

NOVEMBER 22, 2023

And although generative AI has appeared in previous events, this year we’re taking it to the next level. Hear best practices for using unstructured (video, image, PDF), semi-structured (Parquet), and table-formatted (Iceberg) data for training, fine-tuning, checkpointing, and prompt engineering. Reserve your seat now!

Engineering 106

Engineering Best practices APIs Government 106

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. Investors use ARPA to evaluate and compare company performance and identify which SaaS solutions generate low or high income. About Irit Eizips.

Metrics 52

Metrics Upselling SaaS Accountability 52

CustomerSuccessBox

APRIL 18, 2022

Most SaaS businesses fail to align the Product and Customer Success teams to drive great experiences and outcomes. In this blog, we have covered why a product-driven approach is important to step-up your customer success game and a few strategies to adapt the approach to your business. Product-led Customer Success best practices.

SaaS 52

SaaS Education Upselling Best practices 52

aircall

SEPTEMBER 15, 2021

Taking courses, attending conferences and events, and networking are all great strategies, but heading to the stacks is one of the easiest ways you can boost your sales knowledge. The most comprehensive and practical breakdown of the moving parts that make up a SaaS sales organisation. Spin Selling, Neil Rackham.

Sales 62

Sales SaaS Best practices Metrics 62

CSM Practice

JUNE 6, 2020

The valuation of a SaaS company is based on its recurring revenue stream. SaaS Companies with high renewal rates can generate a regular, predictable recurring revenue stream more efficiently. SaaS Companies with high renewal rates can generate a regular, predictable recurring revenue stream more efficiently.

Metrics 89

Metrics SaaS Accountability Upselling 89

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. Investors use ARPA to evaluate and compare company performance and identify which SaaS solutions generate low or high income. About Irit Eizips.

Metrics 52

Metrics SaaS Customer retention Upselling 52

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. Investors use ARPA to evaluate and compare company performance and identify which SaaS solutions generate low or high income. About Irit Eizips.

Metrics 52

Metrics SaaS Customer retention Upselling 52

Mindtouch

FEBRUARY 2, 2018

Nick Mehta , CEO of Gainsight **, says SaaStr is a robust menu of choices, finding the right way to approach the SaaS model is as simple as finding those speakers that resonate with your business model. Learn more about Customer Success in SaaS. Sign up for a free Thought Leader Community Event.

SaaS 54

SaaS Best practices Enterprise Marketing 54

CSM Practice

MARCH 13, 2020

As beneficial as they can be, the exit of a champion is one of the most common reasons for churn in SaaS companies for many reasons. Send contextual progress reports, research reports, and relevant blogs to your sponsors to prove value and create top-of-mind awareness of your solution. READ our Customer Success BLOG: [link].

SaaS 82

SaaS Best practices Enterprise Accountability 82

Totango

FEBRUARY 10, 2021

The stages in a customer journey map include: Lead acquisition: the steps by which a prospect becomes aware of your brand and enters your customer relationship management database (for example, seeing an ad that leads them to visit your site, read your blog and join your email list). Blog posts with tips addressing common concerns.

Customer retention 85

Customer retention Journey mapping Benchmark SaaS 85