TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Customer Support Strategic Value Customer retention 89

ClientSuccess

AUGUST 14, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Events transpired over the following days and weeks after that call that not only hurt my pride, but also put me in a situation of vulnerability and insecurity.

Best practices 42

Best practices Strategic Value Sales SaaS 42

CSM Practice

FEBRUARY 20, 2020

Value; Prove quantitative and strategic value delivered. To make the shift from reactive to proactive, SaaS companies need to evaluate their data to discover actionable insights into the customer base. READ our Customer Success BLOG: [link]. Risk; Identify risk early for churn, down-sell, and onboarding.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

Amity

SEPTEMBER 16, 2014

From his early days at a few Toronto based startups including Workbrain, Infor, and Rypple to his senior role at Salesforce, looking through a particular lens derived from music, theatre and behavioral psychology, Venk has developed deep insights into the strategic value of Customer Success. I’m enjoyed and inspired.”.

Entertainment 48

Entertainment Strategic Value Metrics Feedback 48