Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. When customers achieve their goals, businesses will see more subscription renewals and expansion revenue from upsell and cross-sell opportunities.

B2B 93

B2B CRM Enterprise Upselling 93

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. After considering what a customer engagement strategy is and its benefits, we’ll offer ten key tips for keeping enterprise executives and stakeholders engaged. Trials of upsell products.

Journey mapping 77

Journey mapping SaaS Enterprise B2B 77

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. Leverage satisfied customer responses for upselling conversions and referrals. This raises the question, how do you find the best NPS software solutions?

Upselling 103

Upselling Surveys Analytics Customer retention 103

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Upsells and cross-sells — Do you have upsells to offer your customers? Enterprise — Enterprise deals are far from a walk in the park.

SaaS 71

SaaS Upselling Accountability Sales 71

Totango

JULY 5, 2022

Make the Most of Upsell Opportunities. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. By utilizing a customer success software, you will be able to have deeper insight into your customers’ businesses and recognize when upsell opportunities present themselves.

Upselling 99

Upselling Accountability CRM Best practices 99

Totango

NOVEMBER 10, 2021

Expansions & Upsells. As a result, expansions and upsells have become a key incentive in CS compensation plans. As a result, expansions and upsells have become a key incentive in CS compensation plans. How Totango Can Help. Ready to get started? Sign up for Totango for free today!

Upselling 86

Upselling Enterprise Surveys Sales 86

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. All three platforms are suitable for enterprises with large data sources.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Totango

NOVEMBER 23, 2021

This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.

Upselling 92

Upselling CRM Revenue potential Feedback 92

Totango

JUNE 28, 2021

Creating opportunities for premium upsells. This creates the opportunity to deliver an appealing upsell offer inviting users to try your premium product. You can automate tasks that promote onboarding and adoption, increasing user engagement and setting the stage for an upsell offer. Freemium Strategy vs. Free Trial Strategy.

Upselling 91

Upselling SaaS Best practices Sales 91

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. The focus would be on retention and higher-touch service offerings to our enterprise customers. What a fantastic model!

Sales 111

Sales Customer Experience Upselling Self service 111

Totango

NOVEMBER 10, 2021

Expansions & Upsells. As a result, expansions and upsells have become a key incentive in CS compensation plans. As a result, expansions and upsells have become a key incentive in CS compensation plans. How Totango Can Help. Ready to get started? Sign up for Totango for free today!

Upselling 75

Upselling Enterprise Surveys Sales 75

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Delivery of crucial customer data to sales representatives to support higher closing rates and upsells. Many CRM apps are available for B2B businesses of all sizes – from small to large enterprises. HubSpot CRM.

B2B 81

B2B Sales CRM Enterprise 81

Tethr

AUGUST 27, 2020

An NTT study found that 44 percent of enterprises now operate structured VoC programs to drive CX improvement and innovation. The most thorough VoC programs are able to sort through customer interactions to provide organizations customer intelligence and insights that anyone inside the enterprise can interpret. If not, you should be.

Enterprise 118

Enterprise Customer effort Upselling Call Center 118

Totango

JUNE 1, 2021

Customer Success software helps your enterprise understand what matters to your customers. By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value.

Enterprise 69

Enterprise Upselling Metrics Accountability 69

Totango

AUGUST 25, 2022

It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. Extend upsell offers or referral incentives to customers with high satisfaction ratings. For example, you can: Extend premium upgrade offers to freemium customers. Evolve Your Service.

SaaS 98

SaaS Upselling Metrics Journey mapping 98

Totango

DECEMBER 29, 2021

This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. In this blog, we’ll look at the keys to building a customer-centric roadmap. This promotes higher customer satisfaction, leading to more retention and upsell revenue for your business.

Customer centricity 99

Customer centricity SaaS Upselling Metrics 99

Totango

MARCH 19, 2021

The post Customer Journey Infographic: Visualizing Your Customer’s Experience appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth. Try it for free to see how Totango’s Spark Platform can help you promote better customer journeys and improve your customer’s experience.

Best practices 125

Best practices Customer retention Upselling SaaS 125

Totango

NOVEMBER 25, 2020

With the context provided by these data sets, your enterprise can make informed decisions on how to engage with customers in a personal, proactive manner. . Equipped with this knowledge, CS teams can create more opportunities for upsells/expansions, as well as reduce churn rates. . Feedback metrics like NPS and CSAT scores.

CRM 108

CRM Upselling Metrics Accountability 108

Totango

AUGUST 16, 2022

Identifying customers in the market for upsell offers and referral invitations. Highly active customers and satisfied users may be open to renewing and purchasing upgrades or additional upsell products. Encouraging more significant product usage. Tracking and improving customer satisfaction before subscription renewal deadlines.

Customer retention 100

Customer retention Upselling CRM SaaS 100

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. He also sits on the board of Directors for CSPN. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Totango

APRIL 4, 2024

I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. The post Customer Success + Sales = Revenue Retention: Insights from Totango Leaders appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Sales 90

Sales Upselling Accountability SaaS 90

Totango

FEBRUARY 9, 2022

For top-tier, or Enterprise, customers this conversation usually begins 6 months prior to the renewal date. You can customize your renewal reminders to incorporate upsell and cross-sell promotions with Totango’s Expansion feature. For mid-tier or mid-market, customers the process usually begins 3 months in advance. In-App Promotions.

Customer retention 95

Customer retention SaaS Best practices Upselling 95

CustomerSuccessBox

MAY 25, 2021

Loyal customers contribute to your revenue growth through Upsells, providing referrals, and advocacy. Net Retention Revenue (NRR) takes into account the total revenue earned minus any revenue churn (caused due to departing customers or customers who have downgraded) plus any revenue gained through upsells or cross-sells, . GRR or NRR.

Customer retention 52

Customer retention Metrics Upselling SaaS 52

Totango

MARCH 5, 2021

Customer retention is the lifeblood of any savvy enterprise. Retaining customers is far less expensive than the cost of acquiring new ones and can bring growth in the form of upsells from current customers. A Positive Customer Retention Rate Leads to Renewals and Upsells. How to Improve Your Customer Retention Rate.

Customer retention 87

Customer retention Upselling Enterprise Benchmark 87

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. The same principle applies to your procedures for each stage of your customer journey , including adoption , escalation , renewal , upsells and brand advocacy. The post Scaling Your Customer Success Team?

Best practices 97

Best practices Enterprise Upselling Scripts 97

Totango

AUGUST 18, 2022

It also promotes higher product usage, increases the likelihood of upselling purchases and encourages customers to become enthusiastic brand advocates. You may need to add a few entries to your own CS team’s customer onboarding checklist to address objectives unique to your enterprise. Define your goals and KPIs.

Journey mapping 94

Journey mapping SaaS Upselling Enterprise 94

Totango

SEPTEMBER 1, 2022

In general, QBR meetings help ensure that SaaS clients receive the value they’re paying for from their software provider, promoting higher subscription renewal, upsell, and referral rates. Overall, the benefits of SaaS QBRs boil down to higher subscription renewal rates and more revenue from upsells and referrals.

SaaS 98

SaaS Journey mapping Upselling Best practices 98

Totango

AUGUST 9, 2022

Sales : Sales teams can use customer segmentation to group prospects and customers based on propensity to buy, potential transaction value and upsell opportunities. Success teams can also use segmentation to promote subscription renewal, spot upsell opportunities and analyze trends in customer product usage to better understand behavior.

Best practices 101

Best practices B2B Journey mapping Upselling 101

Totango

SEPTEMBER 11, 2020

As a result, businesses can build better client communication, create enticing offers for upsell opportunities, and meet overall business goals in a more reliable manner. . Explore How Data-Driven Customer Engagement Software Can Improve Your Enterprise. Engaging Customers, Both New and Established. Improved Brand Consistency.

Upselling 82

Upselling Enterprise Healthcare Metrics 82

Totango

MAY 17, 2021

Tracking this alerts you to churn risks as well as upsell opportunities, empowering you to take appropriate action. A highly engaged customer may be in the market for an upsell offer. By helping decrease churn and increase upsells, product engagement tracking promotes higher revenue. How Do You Measure Product Engagement?

Management 62

Management Upselling Metrics Accountability 62

Totango

SEPTEMBER 20, 2022

Offering customized upsells geared toward customer needs and product usage patterns. Higher retention creates more opportunities for upsells and referrals, increasing revenue. Likewise, better customer outcomes promote more sales from customer renewals, upsells, and referrals. The post What is Customer Enablement?

B2B 83

B2B SaaS Education Brand ambassadors 83

VirtualPBX

JANUARY 19, 2023

When you give them access to the right tools, they’re able to retain and upsell customers, provide great customer experience, and deliver timely responses. Your VoIP customer service team is on the front line of your business, which means you should do everything they can to make their work easier.

voip 98

voip Customer Service outsourcing Upselling 98

Totango

DECEMBER 3, 2020

CS professionals now attest that their bonus structures are tied to company performance, renewals, net retention, upsells, and account health. . Account Health (Cited by 47% of Respondents): Customer health scores illustrate whether a client is ready for an upsell, at-risk of churning, or anywhere in between.

Upselling 64

Upselling Accountability Enterprise Metrics 64

Pointillist

SEPTEMBER 10, 2020

Customer journey orchestration enables enterprises to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. Process mining provides analysts and managers with an easy way to analyze event logs within enterprise transaction systems.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Totango

OCTOBER 6, 2020

For customer-centered enterprises, knowing where these elements both differ and intersect is essential to creating the best client experience possible. Customer advocacy is an incredibly effective way to build loyalty towards your enterprise, and data-driven customer success is essential in making that happen.

Customer Support 107

Customer Support Customer advocacy Construction Enterprise 107

CustomerSuccessBox

OCTOBER 5, 2021

The following are the key considerations that you must look at (for improving retention, increase renewals & upsells, etc. NRR takes into account the total revenue earned minus any revenue churn (caused due to departing customers or customers who have downgraded) plus any revenue gained through upsells or cross-sells.

Upselling 59

Upselling SaaS Metrics Accountability 59

Totango

DECEMBER 14, 2021

Offering discounts for customers who make upsell purchases during the holidays. Promotional discounts support your sales strategy as well as strengthen customer relationships, encouraging renewals, upsells, and other offers. Offering discounts for customers who make cross-sell purchases of additional products or services.

Upselling 83

Upselling Sales Enterprise Technology 83